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Hi,
I'm new to RoboHelp and to HTML. I'm using RoboHelp 8 HTML, my primary layout is Microsoft HTML Help.
I tried the steps for creating a Back to Top link, but it didn't work. Now when I generate and click the link I get a page that says "This program can not display the web page." I'm sure there is a very obvious reason for this, but I haven't got a clue. Please help!
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Hi there
What is your output type? CHM? If so, are you running it from a network location?
Cheers... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! |
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Hi,
I did have all my files and folders on a network, but I moved them to the local
drive.
My primary layout is Microsoft HTML Help. Is that a CHM? Sorry, but when I say
I'm new at this...I'm really new at this. I'd never heard of a CHM until about
a month ago.
Maybe you can help me with another question. Since I needed to move everything
off the network on to the local drive, I moved the "My RoboHelp Projects"
folder, but RoboHelp created a new one on the network. Why? How do I keep that
from happening? And what is "desktop.ini"? I tried to delete the new folder but
I got a message saying "If you remove it (the desktop.ini file), your computer
or one of your programs may no longer work correctly." What is that about?
Thanks for your reply! I really appreciate your help.
Jenny
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Hi Jenny and welcome to RoboHelp!
Okay, I'm lazy today so I suppose I'll tackle the really easy one first.
Desktop.ini is a configuration file that Windows creates. I think it stores information about custom colors and such that you are able to use with folders. So in short, "It's a Windows thang" and you really don't need to worry about copying it.
Pull up a chair and let gramps tell you a RoboHelp story. Many moons ago RoboHelp wasn't as friendly with project data as it is today. It used to be that if you created a project, it would just plop it right in there with the other application files. That's generally not a good thing. Windows has offered the concept of "My Documents" for a long time. So I'm sure the developers thought it was a good move to have RoboHelp create a My Documents/My RoboHelp Projects folder. That in and of itself isn't a bad thing, UNLESS...
In your case it would appear that My Documents is on a Local Area Network (Strong failure buzzer sound here). RoboHelp projects don't survive well in a Network environment. They like to be on your local hard drive.
As you have seen, RoboHelp will insist that the My RoboHelp Projects folder exist. So just ignore it. In all RoboHelp classes I facilitate, I advise the following practice (which I follow myself). Create a folder near the root of your drive. Call it C:\Projects and place your projects there.
C:\Projects
C:\Projects\Project 1
C:\Projects\Project 2
And so on.
Hopefully this was helpful in some small way... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! |
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Thanks! That really helped a bunch! Any ideas on why my back to top link won't
work? ) I am not running it from a network location, everything is on my c
drive now. If Microsoft HTML Help is a CHM, well, then that answers your other
question. Thanks!
Jenny
Quoting Captiv8r <forums@adobe.com>:
Hi Jenny and welcome to RoboHelp!
Â
Okay, I'm lazy today so I suppose I'll tackle the really easy one first.
Â
Desktop.ini is a configuration file that Windows creates. I think it stores
information about custom colors and such that you are able to use with
folders. So in short, "It's a Windows thang" and you really don't need to
worry about copying it.
Â
Pull up a chair and let gramps tell you a RoboHelp story. Many moons ago
RoboHelp wasn't as friendly with project data as it is today. It used to be
that if you created a project, it would just plop it right in there with the
other application files. That's generally not a good thing. Windows has
offered the concept of "My Documents" for a long time. So I'm sure the
developers thought it was a good move to have RoboHelp create a My
Documents/My RoboHelp Projects folder. That in and of itself isn't a bad
thing, UNLESS...
Â
In your case it would appear that My Documents is on a Local Area Network
(Strong failure buzzer sound here). RoboHelp projects don't survive well in a
Network environment. They like to be on your local hard drive.
Â
As you have seen, RoboHelp will insist that the My RoboHelp Projects folder
exist. So just ignore it. In all RoboHelp classes I facilitate, I advise the
following practice (which I follow myself). Create a folder near the root of
your drive. Call it C:\Projects and place your projects there.
Â
C:\Projects
C:\Projects\Project 1
C:\Projects\Project 2
Â
And so on.
Â
Hopefully this was helpful in some small way... Rick
Â
Â
Â
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I just wanted to say that I solved the problem. Finally! Thanks for all your help!
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Hi there
I'm pleased you solved the problem. Can you be more explicit about what you had to do to solve it? Perhaps it will help the next person down the line that encounters what you did.
Cheers... Rick
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I had my topics in different folders within the Project Files folder. Apparently that doesn't work to well when you are using a Master Page with a Back to Top link. I don't know why, but it doesn't work. For whatever reason the link that originally looked like this:
<p><a href="#">Back to Top</a></p>
after viewing the topic it looked like this:
<p><a href="..\#">Back to Top</a></p>
And I would get the "cannot load this webpage" message.
So, when I moved everything out of separate folders the link worked just fine.
I did discover, however, that the Master Page-Back to Top link doesn't work with topics that are created by linking to Word documents, for the same reason. It puts the "..\" in front of the "#".
Hope that helps anyone else who had the same problem. If anyone has any other suggestions or comments, please let me know!
jenny