Hi there
You may experiencing what I frequently used to. Do you also
have Captivate open on your PC? Here's the deal. I use both
RoboHelp and Captivate and also frequently combine the two. So
perhaps I just created a Captivate piece and want to use it in
RoboHelp. I flip between the two and attempt to insert the
Captivate. Then a hang. What gives?
Well, odd as it may seem, until you actually close the
Captivate project in Captivate, it sort of has "hooks" into it. By
closing the project in Captivate, I'm able to seamlessly insert it
into RoboHelp.
Hopefully this helps you out... Rick