19 Replies Latest reply: Feb 20, 2010 2:23 PM by Stan Jones RSS

    Fresh CS4 Encore - won't start

    CJGerow Community Member

      Hi,

      I have just installed Windows 7 and a fresh install of Master Collection CS4.  Everything is working except Encore.  It starts with the splash screen, but then quickly disappears - gone as if it ended normally - Nothing in the event viewer, no dump, nada.  I've seen multiple threads on this subject, but no solutions.   Can anyone help me with this?

      Thanks,

      Chris

        • 1. Re: Fresh CS4 Encore - won't start
          John T Smith CommunityMVP

          How did you install, and how are you running?

           

          Encore and Premiere Pro MUST be installed and run from the Administrator account

          • 2. Re: Fresh CS4 Encore - won't start
            CJGerow Community Member

            John,

            I don't know how I installed Master Collection, but I do have Premiere Pro running (as Administrator) and I did the same for Encore - I found that one here on the forums.  Can I assume that it is installed correctly? 

            Chris

            • 3. Re: Fresh CS4 Encore - won't start
              Bill Hunt CommunityMVP

              OK, when a program crashes, or fails to launch, there is often a breadcrumb trail. This ARTICLE will give you tips on finding clues amongst the breadcrumbs in Event Viewer.

               

              Good luck,

               

              Hunt

              • 4. Re: Fresh CS4 Encore - won't start
                CJGerow Community Member

                Bill,

                That Article you referenced - I've looked in the event viewer and found nothing.  It also had a video of Mark Rissinovich.  What and amazing character.  I've gone through part of his 1:15 minute video, and download his sysinternals.zip file and in the process of looking for what is preventing Encore from completing startup.  Unfortunately it is a very long process - 400,000's entries and that's with a filter.....

                 

                I'll let you know what I found.

                Thanks,

                Chris

                • 5. Re: Fresh CS4 Encore - won't start
                  CJGerow Community Member

                  Well - I've finally got it to work.  I really don't know why but here is what I did.  I bought a new system and installed Windws 7 (64).  I then applied all the maintenance to win7.  Before, I installed MC and then the Win7 maintenance.  Then I installed Master Collection, and brought up Encore - Voila - It works.  Then I applied all the maintenance to Master Collection and I'm up and running.

                   

                  I knew this was a wierd one - and it must have been something I did.

                   

                  ChrisG

                  • 6. Re: Fresh CS4 Encore - won't start
                    Bill Hunt CommunityMVP

                    Chris,

                     

                    I'm up and running.

                     

                    That is great news!

                     

                    Thanks for reporting your success. Sorry that it took a new box, but that does point to something in the System/OS as being the culprit.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Fresh CS4 Encore - won't start
                      Glenn Davidson Community Member

                      Sorry no solution, I've got the same problem, new copy of CS4 on windows XP all products work except Encore. I don't get a intro screen just mouse changes to loading then stop and nothing happens? After trawling many forums it seems it has to do with the amtlib.dll if you rename this it then at least has an error message pop-up saying it can't load Encore because it can't find this file. Unfortunately most of the sites that say they can fix the problem are torrent sites and require you to overwrite this file with theirs? I can't find anything on the Adobe site.

                      • 8. Re: Fresh CS4 Encore - won't start
                        Bill Hunt CommunityMVP

                        Interesting. I had not read of that file causing an issue. Now, there is a Roxio element (I know, but it's part of Encore, at least CS4), that has given people fits. Name escapes me, but there is an update on the Roxio site (IIRC). Do not recall the behavior that this element was causing, but you might want to Search this forum for "Roxio." There will be several threads on their packet-writing modules, and just ignore those. As I recall, Jeff Bellune was part of one of those threads, so I'd filter on People - Jeff Bellune.

                         

                        Good luck, and I'll see if I can find one of those threads,

                         

                        Hunt

                         

                        PS - I am also not a fan of anything from a torrent site. Maybe I am cruel, but I feel that many get what they deserve with neat little key-loggers, Trojans and WORMS.

                        • 9. Re: Fresh CS4 Encore - won't start
                          Glenn Davidson Community Member

                          Hi thanks Bill, Yeah I shouldn't have mentioned that but those sites were all that was coming up with any info? Good news is my 3rd install has worked! I've just burnt my first encore project. thanks again Glenn

                          • 10. Re: Fresh CS4 Encore - won't start
                            Bill Hunt CommunityMVP

                            Glenn,

                             

                            You are doing better than I am. My Searches are not showing up what I want. Maybe I am only remembering part of the story, and have the software developer confused. Jeff Bellune is a MOD here, so maybe he'll stop by and give me some help, plus point everyone to the proper discussion.

                             

                            As for the torrent sites - we all know that they exist. When I do a Google Search, I normally will put "torrent" into the "Do Not Show These Words... "

                             

                            On a recent Search for the MS C++ Runtime .dll deliverable for another thread, the first 100 hits were torrent sites. Wow, they sure do know how to "play" Google.

                             

                            Sorry that either my memory, or my boolean is so very bad.

                             

                            Still, you got it going, and that is great news!

                             

                            Hunt

                            • 11. Re: Fresh CS4 Encore - won't start
                              CJGerow Community Member

                              Glenn,

                              I think there is a conflict with Windows 7.   I did things in different order and Encore came up.  On the first try, I installed Wondows 7, then Premiere only which brought in Encore.  This worked, so I installed the maintenance for Windows 7, then the reset of Master Collection, and the maintenance for MC.  This is when I ran into the problem that Encore wouldn't start. 

                               

                              On the second try, I Installed a fresh copy of Windows 7, then all the mainenance.  Next I installed all of MC, and then all the mainenance. Everything works now. 

                               

                              This is why I'm looking at Windows 7 as the culprit.

                               

                              ChrisG

                              • 12. Re: Fresh CS4 Encore - won't start
                                Bill Hunt CommunityMVP
                                Everything works now.

                                 

                                That is music to our ears!

                                 

                                Thanks for listing the steps that you took to get it all up and running.

                                 

                                I'm contemplating Win7 and a new workstation, but am holding off until SP-1, especially as XP-Pro is running so well still, and I am not yet doing HD/BD work.

                                 

                                Good luck,

                                 

                                Hunt

                                • 13. Re: Fresh CS4 Encore - won't start
                                  CJGerow Community Member

                                  Bill,

                                  I can add - my nephew works for Blackboard and he has 1,000's of systems in their own network.  He has made the commitment 2 months ago to move them all to Windows 7.  That was my cue.  I've been running Windows 7 for 2 months - and I can say much to my surprise  - it's stable as a rock.  My boot time is measured in seconds.  Things are in different places but it's all there.

                                   

                                  I ran it on a 5 year old system first.  I found answers to all the problems I had on the internet - they were because my components are so old.  When I installed it on new hardware - not a single hangup. And they already have drivers for my video card (NVIDID GeForce 285).

                                   

                                  Thanks for all your help,You guys are great....

                                  ChrisG

                                  • 14. Re: Fresh CS4 Encore - won't start
                                    Bill Hunt CommunityMVP

                                    Chris,

                                     

                                    So far, the only negative that I have heard on Win7 is with the dearth of drivers for the 64-bit versions. Speculation is that by SP-1, most of those driver issues will be cleared up. Now, my reports come from the Adobe fora, so outside of PS, PrPro/En, InDesign, AI and similar, there could be issues, unknown to me. I don't hang out in hardware, or OS fora, so do miss a lot. Most, however, report that Win7 is everything that Vista was touted as, plus more. Put aside those 64-bit drivers, and everyone loves Win7. Though I love XP-Pro, it is getting time to move on, and I'm just glad that I missed Vista-anything.

                                     

                                    Good luck, and thanks for the report,

                                     

                                    Hunt

                                    • 15. Re: Fresh CS4 Encore - won't start
                                      Ratherfly Community Member

                                      Everyone is saying there is an issue with Win7, and I have the exact

                                      same problem on two machines, one running XP/32 and the other running Win7/64. In both cases Encore CS4 freezes. Everything else works fine except Encore. Whether I start from shortcut or thru dynamic link I get the same freeze.

                                      Any input would be great

                                       

                                      Bill

                                      • 16. Re: Fresh CS4 Encore - won't start
                                        Ratherfly Community Member

                                        Sorry, I found info using Roxio update to correct problem, just dont know why it has happened on two machines.

                                        Info found in post for  "Bluray: Encore crashes in loading timeline" - Thanks Ann

                                        • 17. Re: Fresh CS4 Encore - won't start
                                          John T Smith CommunityMVP

                                          >dont know why it has happened on two machines

                                           

                                          Roxio module is part of Encore... so every Encore must be updated with the Roxio fix

                                          • 18. Re: Fresh CS4 Encore - won't start
                                            Bill Hunt CommunityMVP

                                            John,

                                             

                                            I went looking for the Roxio update fix, but could not find it. Guess my boolean let me down. I searched for you, Ann Bens and Jeff Bellune in People, but could not locate the main thread on this. Do you happen to recall the thread's title, or have a link? I thought I'd bookmarked it, but did not.

                                             

                                            Thanks,

                                             

                                            Hunt

                                            • 19. Re: Fresh CS4 Encore - won't start
                                              Stan Jones CommunityMVP

                                              Is this the thread?

                                               

                                              http://forums.adobe.com/message/2544986#2544986

                                               

                                              This is the Adobe kb fix which I think points to the roxio site:

                                               

                                              http://kb2.adobe.com/cps/516/cpsid_51665.html

                                               

                                              This is the roxio link:

                                               

                                              http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

                                               

                                              I don't know that the issue is a "Roxio" module.  Encore has always (?) been a Sonic base, and it is not clear to me how this error operates.  All the information we have does not make sense of this fixing a problem with anything other than Windows 7, but who knows.