9 Replies Latest reply: Jan 24, 2010 11:10 AM by Bill Hunt RSS

    No audio after import??

    TorQue[MoD] Community Member
      Hi there,
      I'm currently working on creating a 3 Disc DVD set with Premiere and Encore and Disc 1 was created beautifully. Disc 2 however, is nothing but problems.
      I followed all the same steps I took to get Disc 1 working, loaded Premiere, Used the Dynamic Link to export to Encore, created my menus and play button and then created a disc. I was testing the DVD in my player when I realized there was no sound. I thought maybe I had forgotten to check the import sound option in Premiere under the export settings so I checked but everything is normal.
      No matter what I do, Encore simply refuses to play the sound for my DVD. I even exported the audio as an mpeg2 stream and loaded it in separately from the video! Nothing works.
      Anyone have any ideas on how I can fix this?
      Thanks!
        • 1. Re: No audio after import??
          Bill Hunt CommunityMVP
          I even exported the audio as an mpeg2 stream and loaded it in separately from the video! Nothing works.

           

          Can you change this test slightly? Export a PCM/WAV file, Audio-only, at 48KHz 16-bit, and Import that as an Asset. Do you now have Audio?

           

          As a second test, Import a known good WAV into Encore and test that, to make sure that there is not some Audio setting that has been accidently changed.

           

          Good luck, and let us know how the tests go,

           

          Hunt

          • 2. Re: No audio after import??
            Bill Hunt CommunityMVP

            Just in case it's a simple Audio setting, here is a look at my Preferences setting's screen. Your's will obviously be for your Audio hardware, but should be similar. This is from Edit>Preferences>Audio/Video Out> Audio Output Devices:

             

            Encore_Audio_Settings.jpg

             

            Good luck,

             

            Hunt

             

            PS - if you do not have the very latest audio driver installed, also get the very latest and install that. A simple OS update can kill these instantly.

            • 3. Re: No audio after import??
              TorQue[MoD] Community Member

              Ok. I imported a working wav file and that played fine. Since I was waiting for someone to reply to my post, I exported the entire video as an mp4 with the h264 codec (which is the format the first disc was in) and it STILL does not play the sound.

               

              I'm going to try to export the audio as a PCM and see if that solves the problem.

               

              Thanks for the suggestions.

               

              My audio drivers are up to date btw.

              • 4. Re: No audio after import??
                TorQue[MoD] Community Member

                Ok, so I exported the audio as a pcm and imported it and it DOES play. I just hope there aren't any synch issues when the disc

                is burned. I'll let you know how it turns out in the morning!
                Thank you.
                • 5. Re: No audio after import??
                  Bill Hunt CommunityMVP
                  I exported the audio as a pcm and imported it and it DOES play.

                   

                  That is good news. PCM/WAV is a very safe format, and almost always works. It is also one of the "approved" primary Audio streams.

                   

                  Hope all goes well,

                   

                  Hunt

                  • 6. Re: No audio after import??
                    TorQue[MoD] Community Member

                    Yes, I managed to get everything working thank to your help. The weird thing though is that the first disc worked without a hitch because it was a straight import of the mp4 and then burn to disc whereas Disc 2 I had to make some changes to the audio in places which involved me adding a second audio track in premiere's timeline and this seems to have completely screwed up the file's import ability with Encore. Even weirder is how exporting a new mp4 and trying to import that directly didn't work either.

                     

                    Hopefully Disc 3 will be trouble free.

                     

                    -Peter

                    • 7. Re: No audio after import??
                      Bill Hunt CommunityMVP

                      Peter,

                       

                      Remember that the primary Audio stream MUST be PCM/WAV, or DD AC3. For NTSC, no other format will work. For PAL, MPEG Audio is a optional format, but that is being phase out.

                       

                      Now, for supplemental Audio formats, there are other choices, but they MUST be on Audio Track 2, or higher.

                       

                      Also, Encore does seem to have issues with some muxed files. That is one reason that I always Import elemental/elementary streams - one Video-only and one Audio-only (PCM/WAV, or DD 5.1 SS AC3 in my case).

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: No audio after import??
                        TorQue[MoD] Community Member

                        Oh ok. I didn't realize that those were the only audio types supported by NTSC. I actually just figured Encore would convert them to whatever format they needed to be in during the transcoding phase.

                         

                        I managed to get all 3 discs working (disc 3 had the same issues as 2 which is odd since 1 worked straight off) so I don't think I'll be making any more DVDs for a long while, but its great to know.

                         

                        Also hopefully if anyone else encounters the same problem they'll be able to find the solution here.

                         

                        Thanks Bill!

                        • 9. Re: No audio after import??
                          Bill Hunt CommunityMVP

                          You are most welcome. Glad that something was helpful.

                           

                          Remember that Encore is ONLY an authoring application. It does a very poor job at conversion at any level. I keep its role in the workflow to a very limited, narrow focus - just author and burn my DVD's. I prepare all Assets in PrPro, or Audition, or PS, exactly as Encore will want them. It's rather boring, 'cause each Project gets handled the same exact way - other than artistic decisions, or changes in navigation, it's all very simple, and Encore loves me for it.

                           

                          Happy authoring,

                           

                          Hunt