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Frequent insertion of [”r;text”] where I entered ["text"]

Guest
Jan 25, 2010 Jan 25, 2010

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I am using RH7.  With annoying frequency I find [”r;text”] where I entered ["text"], like so:

zzQuote Error.gif

The replacement string has backward quotes as seen in my subject line.  Copy and paste, for some reason, does not bring them in here.  I have continually fixed manually, only to have them come back.  I have done a multi-file search and replace.  And they still return.

I can find no pattern.

  • Usually, all quotes in a topic have been replaced if any have, but not always. 
  • I have two RH projects, and it happens in both.
  • It does not seem to affect topics based on when I last edited them.
  • It is not related to building the .CHM file. 
  • I had used RH7 for a number of months without the difficulty.  I only began seeing it after I reinstalled on a new computer, although I don't know if it  is related since I have no idea how long it had been happening before I noticed.

Why is this, and what do I do about it?

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LEGEND ,
Jan 25, 2010 Jan 25, 2010

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It is not clear to me, and probably therefore to others, what you are trying to achieve and where the error you state is appearing. Can you be more specific so we can help you.


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Advisor ,
Jan 25, 2010 Jan 25, 2010

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Following up what Colum has suggested, you may also want to look at this thread on the forum:

The "r; bug

Especially look at Peter Grainge's last post in that thread and note his comment about copy/pasting from Word and smart quotes in Word.

http://www.grainge.org/pages/authoring/rh7/using_rh7.htm
Item 21

You will also want to make sure you have installed any Service Releases for RoboHelp 7 which can be found here:

http://www.adobe.com/support/robohelp/downloads.html

I have been using RoboHelp 8 now for more than a year and can't recall if there was any further "fix" done on this issue with RH7.

Hope this helps.
John Daigle

Adobe Certified RoboHelp and Captivate Instructor

www.showmethedemo.com

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

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