6 Replies Latest reply on Jan 25, 2010 8:47 PM by Chemol

    MAC ai file - sent to PC ai user - "corrupt" message?

    Chemol Level 1

      Hi ...I have an Illustrator file that I sent to my print provider (for exterior signage).  After sending him the AI file, he wrote back saying:


      when I tried to open and import the artwork I got a message that it was corrupt. Could you kindly resend it in both AI and EPS formats so I have a backup. We are PC based, I’m not sure if that will make a difference on your end or not.


      Does this make a difference if the file is MAC or PC based, I thought AI worked fine on either?


      Any insight / advice on the best way to save this file for him?


      Thank you,