Is RoboHelp 7 WebHelp compatible with Mac OS?

[rpmascari]

I created a WebHelp project in RoboHelp 7. It opens perfectly in Windows OS browsers, but will not open on a Mac.Is WebHelp not compatible with Mac OS?

thanks

[Peter Grainge]

Not all browsers are supported. I believe it should be OK using Safari on a Mac.

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See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[rpmascari]

Thanks for your reply, Peter.

My tester was using:

OS X 10.4.11

Safari 4.0.4.

But the Help didn't open when she clicked the Help button in the app.

However, when she went to the url (the Help's location on our server), it opened perfectly.

Is there something I should be doing specifically for Help that goes to a Mac?

Shouldn't I be able to generate as WebHelp and have it work properly on both Windows and Mac?

thanks,

[Peter Grainge]

It is working OK if it runs from the URL. The fact that it does not open from the application has to be something to do with your developer's call.

---

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[rpmascari]

I'll go back to my developer and ask him to look closer.

Also, I just found that, of the two projects I'm doing WebHelp for, one works and one doesn't (this is  specifically on a Mac).

The one that works is called from a Web application.

The one that doesn't is called from a downloadable Java application.

Again, thanks for your help.