2 Replies Latest reply: Jan 30, 2010 11:11 AM by rlafoto1 RSS

    Cannot install updates

    rlafoto1 Community Member

      Hi All

      Cannot install updates for CS4 Premiere Pro, Encore, Output Module, Flash Pro, Soundboth, Flash Lite, Media Encoder.

      Error message for PrePro: “Installation Incomplete, Updater did not worked” (Adobe uses worked instead of work).  Error message for all others: “Updater did not worked, The installation encountered a problem. “

      I already had “CS4 Web Premium loaded” then installed (with great difficulty) CS4 Premier Pro.  Everything opens and works, but cannot update.  I did have a lot of problems loading PrePro.  At one point Media Encoder and Device Central would not open – so I reloaded CS4 Web Premium.  That did not help - so I reloaded CS4 PrePro from disk.  Now all programs work but cannot update?

      Running Windows 7

      Anybody have a solution?

      Thanks,

      Randy