Problem rendering a password protected pdf

[Former Community Member]

Hello,

we are trying to render a PDF protected by a password but the server always returns us the following exception:

com.adobe.formServer.interfaces.FormServerException: XMLFormFactory, PAexecute failure: "(com.adobe.document.xmlform.ReturnStatus@16f0302) XMLForm, updatePDF : 22576, This system does not support the encryption standard used for the password that protects this file. Please contact the administrator."

Is it possible to render a password protected PDF using de Forms module or we need others like Document Security.

We are using an Adobe LC v7 platform.

Thanks.

Javi.

[Jasmin_Charbonn · Accepted solution]

You need to remove the password before you pass the PDF to Forms.

Jasmin

[Former Community Member]

Thanks, we tried it and it works