Installing .air file on Windows 7 64-bit

[Jack DeLand]

I'm using TCS2 to create my .air file.  It doesn't install on Windows 7 64 bit.  I posted the following text in the Adobe AIR forum 3 days ago, but have no replies.  I'm hoping someone here may have the answer.  Yes, I did check Peter's site.

This batch command works in XP and in Windows 7 32-bit, but not in  Windows 7 64-bit:

@echo off

REM
REM  Set location to install to.  (This  dir must exist or install wont work!)
REM
set  INSTLOC="c:\producthelp"

REM
REM  Install help.
REM
AdobeAIRInstaller.exe  -silent -eulaAccepted -location %INSTLOC% "Product Help.air"

(product  name replaced with Product.) We are using the latest (today's)  AdobeAIRInstaller.exe.   We have tried using identical syntax to install  other .air files from the Adobe site; they did not install either. Is  there something simple we're missing here?  Is there a known issue with  installing .air files on 64-bit Windows 7?

I've "googled" and found nothing that seems appropriate.  Anyone?

[Peter Grainge]

I think the reason you have had no reply is that no one has an answer. The only thing I can think of is to ask if the AIR file installs if you run it normally rather than from a batch file. If it does, then you know where the problem is but I cannot help you with that.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Jack DeLand]

This is interesting. Customers are now reporting the same problem (installation hang) on XP32.  In addition, they are seeing multiple versions of AIR icons in Control Panel: Add or Remove Programs, with slightly different spellings.  One IT Mgr thinks that the install program is trying to grab a newer AIR from the Web, but it is not designed to do that.

[Alex_Mohr]

What do the logs say?

http://kb2.adobe.com/cps/403/kb403123.html