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Slow Response with Save

New Here ,
Jan 22, 2010 Jan 22, 2010

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I am using RH 8.0.2.208.

I have searched the forum and other sources of help with no luck.

When I save my project after making changes, the save (response) is VERY, VERY slow. It can take as long as 15 seconds or longer to complete the save. This is especially true when inserting/changing a screen capture.

This is, to say the least, aggravating, because I save my work frequently.

Can someone point me to a forum discussion that provides a fix for this problem? Is there a fix?

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LEGEND ,
Jan 22, 2010 Jan 22, 2010

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How big is the project's cpd file. It maybe worth renaming it and reopening the project to see if this makes a difference.


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New Here ,
Jan 22, 2010 Jan 22, 2010

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Colum,

Thanks for your response.

The CPD was 1 MB.

I renamed the file, opened the project, and the file size changed to 744 KB; however, that did not solve my problem.

Do you have any other thoughts?

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Community Expert ,
Jan 26, 2010 Jan 26, 2010

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On possibility could be antivirus software. We had a problem several versions ago with RH and VSS being very slow. I'm not sure of the exact changes our techs made, but our antivirus now only scans outgoing files rather than incoming and outgoing. It's possible you could set exceptions on the RH application and project folders only rather than for your whole system.

Anyway, it might be worth disabling antivirus temporarily to see if that makes a difference.

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New Here ,
Feb 02, 2010 Feb 02, 2010

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Amebr,

Thanks for the reply.

Finally had an opportunity to test your suggestion regarding antivirus software. Unfortunately, the change did not work.

Any other ideas?

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LEGEND ,
Feb 03, 2010 Feb 03, 2010

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PC? Do you have access to RH on another one? What happens there?


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New Here ,
Feb 05, 2010 Feb 05, 2010

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Colum,

Thanks for your reply.

It took some time to test your theory on another PC.

The problem is the same on the second PC.

I tested a new project. The problem doesn't present in the one topic, bare bones project.

Any other ideas?

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LEGEND ,
Feb 05, 2010 Feb 05, 2010

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Hi Cal

Where is your project? Is it on your local C drive or is it on a network location?

If the answer to that is "Silly man, it's on a network location. After all, it HAS to be backed up. DUH!". That's your issue right there. Projects don't work well when you edit them while they are on a network location. Often other problems will ensue as well, so slow saving isn't the only issue you are likely to see.

If this is the case, close the project and copy it to your local C drive. Perhaps create a folder named "Projects" right off the root (C:\Projects) and create a folder for each project within the Projects folder.

Cheers... Rick

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New Here ,
Feb 05, 2010 Feb 05, 2010

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Hi Rick,

Thanks for the reply.

The project is on my local hard drive, not on a network. I went down the network road a couple of years ago and had to turn around because of all the dangers.

I wonder if Adobe will ever improve RH so that you can work on a network drive. Hmmmm!

Any other ideas?

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LEGEND ,
Feb 18, 2010 Feb 18, 2010

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Hi Cal.

To be honest it is more Microsoft's issue as the problem is that RoboHelp uses the .CPD file which is in fact an Access database. It needs Microsoft to allow them to work on a network drive or Adobe to fundamentally rewrite the RoboHelp application architecture.


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