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E_ACT_TOO_MANY_ACTIVATIONS

New Here ,
Dec 15, 2009 Dec 15, 2009

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Dear Adobe-support,

I have opened a case on december 2th.

This is Case #0181315315

The case was redirected to the UK desk but I have the idea the UK desk does not exist at all, because I haven't received any reaction in TWO weeks!

I am still waiting for an answer.

The complete message in ADE is

E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 7:5007:6007 urn:uuid:01a744bf-d80c-4fb9-b4ed-265e5b7b6bcc

I have purchased 10 digital books on this ID and I am unable to read them.

At the moment I have zero working accounts and I want to have 3 One for my PC, one for my Sony eReader and one for my mac.

Please HELP!

The books (and eReader) are a gift for Christmas (THIS year)

Thanx for helping me.

Jan

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Guest
Dec 15, 2009 Dec 15, 2009

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I'm sorry for the hassle that our support desk put you through, and have reset you back to 5 activations available.

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New Here ,
Dec 15, 2009 Dec 15, 2009

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Thanx, It works again.

pitty it took that long.

I will never re-install the software.

Thanx again,

Jan

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New Here ,
Dec 15, 2009 Dec 15, 2009

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Because this seems the only way to receive attention from Adobe support, I notify that I've opened a support case #0181308117 about the same issue on Nov. 30th (!!!!) and since then I haven't got a single word in reply to my request. So I ask here once again (hoping it will be the last time) ; please, please, please, reset the counter !

thank you very much

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Guest
Dec 15, 2009 Dec 15, 2009

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stanislao.mulinsky,

  I sent you a pm with the information needed to do the reset (AdobeID or full and exact text of the error message as above), I could not find any in the case#.

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New Here ,
Feb 23, 2010 Feb 23, 2010

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LATEST

To JIM LESTER

Hi I have just left a message on the forum re this frustrating problem and wondered how you can help. Cannot use my sony prs-505 at all now. unable to download books from anywhere to anywhere. understand you can reset. I hope so cause I need Help badly. No one else at Adobe seems to have any idea of what I'm talking about.

With thanks and anticipation

treaclelatte0101 (Julie)  In the UK

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New Here ,
Feb 11, 2010 Feb 11, 2010

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I have the same problem as everybody else I get the same error message and submitted a Case Report to Adobe 10 days ago Cas Number is:

Case #0181421501

I have only had from Adobe a holding response and despite sending two further requests I still have not got a response.  I now have a Sony Touch Reader which I cannot upload my new ebooks to.  Has anybody got any suggestions as to how I can overcome this or at least get Adobe to respond to my Case Report.

Is it because I am in he UK and not the USA that the response from Adobe is slow or do they not care.

Tony

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New Here ,
Feb 11, 2010 Feb 11, 2010

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I think that they don't care. The only way to have your problems solved is to expose them here, on the forums. Once I have posted my complaints here, I have been contactec in a matter of hours, and the problem has been solved immediately. So, be sure that your waiting is almost over

cheers, Marcello

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Guest
Feb 11, 2010 Feb 11, 2010

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I've reset your activations and complained to the support management team.

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Guest
Feb 11, 2010 Feb 11, 2010

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Thank you Jim. I have now managed to get the books from ADE to my Elonex ereader but am still having the original problem of not being able to open/read them. I get a message saying, "No valid lisence for this book" on the books I recently purchased. Any help at all would be greatly appreciated. Sandra

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