When a RoboHelp 7 Merged Project is opened by the end user
several hundred RHS*.tmp files are created in the C:Winodws/Temp
directory on the Web Server. As these files accumulate it causes
protocol host errors. The workaround is to constantly monitor the
C:Windows/Temp directory and delete the RHS*.tmp files. Sometimes
the only fix is to delete the tmp files and restart the server. Any
ideas what is causing these tmp files?
I am using the Publish functionality in the RoboHelp 7
Authoring tool to push to the web server. I did hear back from
Adobe Support on this and here is their answer.
"I apologize but it’s normal that RoboHelp Server is
generating those TMP files. There is no setting or configuration
within RoboHelp Server to delete those files. You need to delete
the files manually or you can also create a script on your server
to automatically delete those files."
The latest from Adobe Support on the tmp files generated by
RoboHelp Server 7. And to quote Adobe Support "I understand that
you need to verfiy if RoboHelp Server 8 still dumps TMP files to
Windows temp folder. Since RoboHelp Server 8 is a completely
revamped version, we can expect a lot of differences from the
previous version. We'll test this out first and let you know
shortly if the behavior persists." Um, hasn't RH 8 already been
released?
Good to hear this problem has been fixed in RH 8. Any idea
what I can do with four licenses of RH 7 I have that don't work? I
have reverted back to RH 5.
10
Replies
AdChoices