3 Replies Latest reply: Feb 20, 2010 6:10 AM by MikeV99 RSS

    Please help me test this problem with CSR4 and Flash10.

    MikeV99 Community Member

      I have tested the below problem on 2 desktop and 2 laptop Windows systems with the same result. Would you please test this procedure and report whether you do or do not have the same results.

       

      I am assuming that the systems you use are the latest with all updates installed.

       

      1. Start Photoshop and open any image file. Click on the move tool and see that you get the normal tool cursor.

       

      2. Navigate to http://www.layersmagazine.com/working-with-text-in-flash-part-2.html (uses Flash 10 as the tutorial engine).

       

      3. The tutorial should start automatically. While it is running switch to Photoshop and verify you still have a move cursor.

       

      4. Switch to the tutorial and click on the flash icon to watch it in full screen mode. Watch it for a couple of seconds. Press ESC to return to normal size mode.

       

      5. Switch to Photoshop and look at the cursor. On the 4 systems I have tested this on, the cursor changes to a hand and remains a hand no matter what tool icon is clicked.

       

      Sometimes closing the tutorial and Photoshop returns everything it normal functioning. I have reported this to customer service. Sometimes I have to reboot to cause it to happen.

       

      I would like to determine if it just the 4 systems I have tested or if others experience the same problem. Thank you for your help.

       

      Mike