30 Replies Latest reply: Dec 14, 2011 7:17 AM by 1kk1V RSS

    Error encountered while copying audio stream

    flyslow
      After recording in software simulation/auto/demonstration mode, I get this error. Narration is turned off. Any ideas?
        • 1. Re: Error encountered while copying audio stream
          softclic
          I have exactly the same message.
          I have been using Captivate 3 without any problem for the past year.
          I just installed Captivate 4 and getting the same message as you and the narration was off too. I have windows vista premium.
          • 2. Re: Error encountered while copying audio stream
            teachmemyphone
            I'm getting the same error. Captivate 4. Vista 64 bit. M-Audio sound controller. I guess i won't be buying Captivate4!
            • 3. Re: Error encountered while copying audio stream
              M_Anand Community Member
              Hi softclic and flyslow,

              Two quick questions:
              Are you getting this issue consistently?
              Is your Vista 64 bit?

              It would be really nice if you could brief the exact steps which leads to your issue.
              I guess you are aware of the fact that Captivate is not supported for Vista 64 bit OS. Features may not work as intended on 64-bit OS.

              • 4. Re: Error encountered while copying audio stream
                mvlele Community Member
                Hi,
                If you are working on a Vista machine, please try the following.
                1. Close Captivate
                2. Run 'command prompt (cmd)' in Admin mode
                3. Go to the directory where Captivate-4 is installed
                4. Run 'regsvr32 NSAudio.dll'
                5. You should get a message 'registration of dll successful'
                6. Now launch Captivate-4 again and execute your test.

                Please try these steps. Hope it helps.
                • 5. Re: Error encountered while copying audio stream
                  flyslow Community Member
                  Thanks mvlele
                  • 6. Error encountered while copying audio stream
                    bren0314
                    I'm getting this same error on XP.
                    Also worked great with the 3 demo and only having the problem with 4.

                    Just FYI:
                    I've uninstall/reinstalled. Turned off all audio (including mouse clicks, etc).
                    The ONE way it does work is to start a blank project and then add recording slide to the current project.
                    But, if I start with the "Create Project" then "Software Simulation" all is fine until I hit the 'end' key.
                    It doesn't seem to matter what I'm recording.

                    Anyone have any ideas?

                    **UPDATE**
                    After several unistall/install attempts...
                    This last one I did not uninstall. I simply re-installed over the exsting one and for some strange reason (or maybe lack of reason) it appears to be working. I have no clue why.
                    • 7. Re: Error encountered while copying audio stream
                      lannyca
                      M_Anand

                      Thanks for the work around. Registering the audio dll seems to work. At least I got past the error.

                      Yes, Vista 64. Has someone documented the issues with Vista 64? While not supported, does Captivate work generally well with Vista 64? Are the issues mostly with recording or with editing? 64 bit OS makes most sense for me installing Captivate on the host computer so that I can record applications running on different VMs as well as take advantaging of the larger address space of the 64 bit OS and not have to install Captivate on each VM just to get a movie of the particular OS running on that VM.
                      • 8. Re: Error encountered while copying audio stream
                        DrewNY
                        Hi! I tried running the fix suggested, but got a RegSvr32 message saying: "The module "NSAudio.dll" was loaded but the call to DllRegisterServer failed with error code 0x80070005." I did a search for that error code, but the "Regcure" app recommended for fixing it tells me it's for 32 bit only! Does anyone have any idea how to resolve that so that I can try this C4 audio fix? Adobe phone sales assured me all the apps in the eLearning Suite would run fine on 64 bit. This is not a promising start, and I really need my Captivate working; it won't even let me complete a simple capture. Thanks for any help anyone can provide!
                        Drew
                        • 9. Re: Error encountered while copying audio stream
                          Captiv8r ACP/MVPs
                          Welcome to our community, Drew

                          I'd strongly suggest you report to Adobe as a bug. As far as I know Captivate has never been certified for 64 bit and we see many issues reported here from folks running 64 bit. So I'm a bit surprised that sales would claim it works just dandy.

                          Click here to view the WishForm/Bug Reporting Form

                          Cheers... Rick
                          • 10. Re: Error encountered while copying audio stream
                            DrewNY Community Member
                            Thanks for your note, Rick. Given that I bought the whole eLearning Suite on the understanding that it would run okay on 64 bit, I'm obviously pretty upset with Adobe right now. How do I report this as a bug? I apologize for such a basic question, but I've never done it. And if anyone has any ideas about the specific error message I received, and how to resolve it for Vista 64 bit, I would be most grateful.

                            Thanks!
                            Drew
                            • 11. Re: Error encountered while copying audio stream
                              Captiv8r ACP/MVPs
                              Hi Drew

                              Understandably you are upset! I would be too if I felt I had been sold a bill of goods. Makes you want to grab the sales yoyo that told you that it would work with no issues and have him demonstrate it to you!

                              As for reporting as a bug, I posted a link to the form in my last post.

                              Cheers... Rick
                              • 12. Re: Error encountered while copying audio stream
                                DrewNY Community Member
                                Thanks, Rick. I missed the link in my haste. I'm still hoping for a short-term fix from some resourceful forum member, but believe me, I'll be contacting Adobe.
                                • 13. Re: Error encountered while copying audio stream
                                  DrewNY Community Member
                                  Hi all! How long does it typically take to hear back from Adobe's online tech support? Last Saturday morning, I posted an online request for tech support with Adobe to request the nsaudio.dll patch that I've seen cited in a number of these forums, as some members say Adobe sent them a download link to a patch to resolve this issue. It's now Tuesday and I haven't heard a word from them. Unfortunately, if my online request for help generated a ticket #, I don't have it, as I expected an automated confirmation to go to my mailbox, which didn't happen. I really need to resolve the nsaudio.dll issue asap, and the regsvr32 instructions provided in this forum did not work on my new Vista 64 bit HP laptop, as I noted in an earlier post. Can anyone help get me up and running? Or tell me the secret of getting a response from Adobe tech support? Thanks!
                                  Drew
                                  • 14. Re: Error encountered while copying audio stream
                                    DrewNY Community Member
                                    Hi again! Quick update: I tried running the regsvr fix again on the NSAudio.dll just now, and this time it worked, and the file registered properly! I'm now able to create and save a Captivate 4 demo capture on my Vista 64 bit laptop. I can only guess that the other day I chose "Run as Administrator" on the command icon, opened a command prompt window, got distracted by other matters, and closed the prompt window, so that when I reopened the Command prompt box, it was no longer running as Administrator. So, thanks to mvlele for the original fix, and to Rick for the reply. I did still post the NSAudio thing as a bug with Adobe. For anyone else having issues registering NSAudio.dll, I would just say to double check that you are in Admistrator mode for the Command icon: search for "command" in the Vista start menu's search window, right-click the command icon that appears, choose Run as Administrator, and then continue with mvlele's steps to change the directory in the command prompt box to where the NSAudio.dll file lives, and register the file. If you close your command prompt box before finishing for any reason, you'll have to redo your Administrator privileges and start over in a new command window, since Vista grays out the option to permanently select "Run as Administrator" on the Command icon.
                                    Drew
                                    • 15. Re: Error encountered while copying audio stream
                                      tunghoy Community Member
                                      @mvlele: that works, thank you!

                                      I'm still running it in Administrator mode, though (using Vista Ultimate x64). I'm afraid to see what would happen if I don't.
                                      • 16. Re: Error encountered while copying audio stream
                                        Jay_Bro.
                                        I encountered the same error message. I'm running Windows XP (Professional - 32 bit) with Service Pack 3. I'm using the Mackie Onyx Firewire Mixer. I had version 1.0 of their driver installed. Once I updated their driver to version 1.1, I no longer get the error message.
                                        • 17. Re: Error encountered while copying audio stream
                                          mtroya
                                          1. Close Captivate
                                          2. Run 'command prompt (cmd)' in Admin mode
                                          3. Go to the directory where Captivate-4 is installed
                                          4. Run 'regsvr32 NSAudio.dll'
                                          5. You should get a message 'registration of dll successful'
                                          6. Now launch Captivate-4 again and execute your test.

                                          will work BUT YOU MUST BE IN THE RIGHT APPLICATION DIRECTORY
                                          -->
                                          1. in the DOS go in the correct dir with this command
                                          chdir Program Files (x86)\Adobe\Adobe Captivate 4\
                                          if you don't have this path, put YOUR captivate 4 application path

                                          and then, regsvr32 NSAudio.dll WILL WORK and make you smile !!!!
                                          • 18. Re: Error encountered while copying audio stream
                                            Starla94 Community Member
                                            I'm getting this error in Captivate 3 on Windows 2000

                                            Tried registering the DLL as well.. the registration told me it was successfull however still getting the error when creating a project..

                                            • 19. Re: Error encountered while copying audio stream
                                              sarah1765

                                              I have Vista a 32 bit

                                              • 20. Re: Error encountered while copying audio stream
                                                swiffem

                                                This worked great for me (CP4, Vista 64)

                                                 

                                                It was running CMD as Admin (and then regscr32 NSAudio.dll in the correct directory) that seemed to be the crucial difference to other solutions

                                                 

                                                Hope it helps

                                                 

                                                /dave

                                                • 21. Re: Error encountered while copying audio stream
                                                  DavidSalahi Community Member

                                                  I was having the same problem on Windows 7 RC 64-bit and the regsvr command worked to fix it for me. I did have to open my command line as administrator which required a rather odd workaround. Normally, when you create a shortcut you can specify on the compatibility tab that you want to run that program as Administrator. However, with cmd.exe it wouldn't give me that option. To get around this, after creating the shortcut, instead of double-clicking on it, I right-clicked on it and selected Run as Administrator from the pop-up menu. I then navigated to the Captivate directory and ran the regsvr command. The DLL was registered successfully and now Captivate works OK for me.

                                                   

                                                  David Salahi

                                                  • 22. Re: Error encountered while copying audio stream
                                                    wwdesign

                                                    I'll agree with the earlier post that this fix was a pain ... just wanted to chime in that it's working for me now on Windows 7 64-bit. I kept getting the "call to dllregisterserver failed" whenever I tried the fix. The trick is to run the CMD in admin mode as the first step (after closing Captivate).


                                                    click on the Windows Start icon

                                                    in the "Search for programs and files" box, type 'cmd'

                                                    cmd.exe should show up as the first item listed

                                                    right click on cmd.exe and select 'Run as administrator'


                                                    then follow the original fix


                                                    1. Close Captivate

                                                    2. Run 'command prompt (cmd)' in Admin mode

                                                    3. Enter "cd \program files (x86)\adobe\adobe captivate 4" to switch to the captivate directory

                                                    4. Run 'regsvr32 NSAudio.dll'

                                                    5. You should get a message 'registration of dll successful'

                                                    6. Now launch Captivate-4 again and execute your test.


                                                    IMPORTANT : Also go to "Help >> Updates" and download any patches and updates. There is a non-critical update that does not automatically download. Fixed the final issue I was having with the USB mic not recording.


                                                    You can also set captivate to always run in admin mode by doing the following:

                                                    Right click on the "Adobe Captivate 4" icon and select Properties

                                                    select the "Compatibility" tab

                                                    at the bottom, check "Run this program as an administrator"

                                                    click OK

                                                    • 23. Re: Error encountered while copying audio stream
                                                      LPWebb Community Member

                                                      I have Captivate 4 installed on a 64-bit Windows 7 Pro SONY laptop.

                                                      With the help of the posters in this forum -- as well as Kevin's post from Icon Logic, for the first time since buying this machine, I can run Captivate.

                                                      Yippee!  These are the steps that made it possible:

                                                       

                                                      • Run as Administrator
                                                      • Run as Windows XP SP 2
                                                      • Successfully registering the audio DLL file.

                                                       

                                                      I appreciate not having to deal with two laptops.  Thanks, all!

                                                      --Linda

                                                      • 24. Re: Error encountered while copying audio stream
                                                        sarah1765 Community Member

                                                        Do you have simplier steps?

                                                         

                                                        Sarah M. Reed

                                                        Teacher

                                                        Louisville, KY 40206

                                                         

                                                        "Teachers are those who use themselves as bridges, over which they invite their students to cross; then having facilitated their crossing, joyfully collapse, encouraging them to create bridges of their own."

                                                         

                                                        -Nikos Kazantzakis

                                                        • 25. Re: Error encountered while copying audio stream
                                                          Captiv8r ACP/MVPs

                                                          Hi there

                                                           

                                                          I just recorded a small Jing demo to show you the steps.

                                                           

                                                          Click here to view the demo

                                                           

                                                          Hopefully this helps... Rick

                                                           

                                                          Helpful and Handy Links

                                                          Captivate Wish Form/Bug Reporting Form

                                                          Adobe Certified Captivate Training

                                                          SorcerStone Blog

                                                          Captivate eBooks

                                                          • 26. Re: Error encountered while copying audio stream
                                                            sarah1765 Community Member

                                                            Oh my gosh I loved how fast you responded back. I am going to try this.

                                                             

                                                            Sarah M. Reed

                                                            Teacher

                                                            Louisville, KY 40206

                                                             

                                                             

                                                            "Teachers are those who use themselves as bridges, over which they invite their students to cross; then having facilitated their crossing, joyfully collapse, encouraging them to create bridges of their own."

                                                             

                                                            -Nikos Kazantzakis

                                                            • 27. Re: Error encountered while copying audio stream
                                                              sarah1765 Community Member

                                                              Might you also know how to solve this other problem?  .... It's with my vista machine.

                                                               

                                                              It's another adobe issue dealing with Flash.

                                                               

                                                              This was the scenario.

                                                               

                                                              I was working on that machine when I went to create a website at Weebly. I am a teacher who is trying to get ready for my national boards. Well, anyway...

                                                               

                                                              And I am not a techie.

                                                               

                                                              Weebly wanted me to upload/ or download...whatever...a knew version of Flash the 10 instead of the 9 I had. So I went to Adobe's site, downloaded 10, but it didn't work. By that time I had deleted the 9 version, and wiped it out of my recycle bin, so restoring to an earlier version was OUT of the question.  Then I uninstalled 10, and attempted 9 again, but it wouldn't let me, the installer, and so I tried 10, and exe 10, and the update/patch experimental thing, but nothing still happened.

                                                               

                                                              So I took the machine to the University becuase my brain is about fried...and I am pulling all nighters trying to figure this thing out...ON MY SPRING BREAK with 2 kids screaming in the background.

                                                               

                                                              The big techie there couldn't figure it out either!! Which made me feel a little bit better. He seems to think this is an Adobe issue and there is some sort of cross hair going on.

                                                               

                                                              What do you think?

                                                               

                                                              Do you know someone who can help me? I am at my wits END!

                                                               

                                                               

                                                              Sarah M. Reed

                                                              Teacher

                                                              Louisville, KY 40206

                                                               

                                                               

                                                              "Teachers are those who use themselves as bridges, over which they invite their students to cross; then having facilitated their crossing, joyfully collapse, encouraging them to create bridges of their own."

                                                               

                                                              -Nikos Kazantzakis

                                                              • 28. Re: Error encountered while copying audio stream
                                                                sarah1765 Community Member

                                                                I am in love with JING. You are so nice!

                                                                 

                                                                Make a video for me of how you made the little video for jing!

                                                                 

                                                                Sarah M. Reed

                                                                Teacher

                                                                Louisville, KY 40206

                                                                502-485-8252

                                                                sarah.reed@jefferson.kyschools.us

                                                                 

                                                                "Teachers are those who use themselves as bridges, over which they invite their students to cross; then having facilitated their crossing, joyfully collapse, encouraging them to create bridges of their own."

                                                                 

                                                                -Nikos Kazantzakis

                                                                • 29. Re: Error encountered while copying audio stream
                                                                  MShusko

                                                                  Thanks for the help!  I was getting really frustrated and your instructions worked like magic!

                                                                    Thanks again!

                                                                   

                                                                  • 30. Re: Error encountered while copying audio stream
                                                                    1kk1V

                                                                    Thank you, mvlele... this worked perfect for me!