Help: Baggage Files & Captivate Videos

[Andrea_Trainer]

Hello, I really need your assistance --

I have created a robohelp project using RoboHelp 8. I would like to create a link from one of my topics to a Captivate video.

I created the baggage file by attaching the Captivate HTML file and the Standard.js (java script file) needed to run the captivate video.

I pressed the SHIFT key and dragged the video to the location in the topic where I want it to appear. When I view the topic and click the captivate video link, the link works perfectly. However, when i compile my help project and click the link to the video, the link doesnt work.

Can anyone tell me what i am doing wrong?

p.s. I dont want to insert a multimedia/demo in the topic, it takes up too much space and looks horrible.

Thanks

Andrea

[Andrea_Trainer]

P.s. I was under the impression that when i created the baggage file, the the file would be copied to the project, but I now notice that the link URL still goes to my local drive and that is probably why it isnt working when i compile the project. Can anyone help?

[Captiv8r]

Hi there

Scrutinize the actual link you created that opens the Captivate created HTML page. If your link is absolute, you should find that it points incorrectly to a location beginning with your drive letter. Ideally, it will point to just an HTML page. And if it's inside a folder, you may find it begins with ../ or a folder name or maybe even ../FolderName depending on exactly what the relationship is between the link and the file linked to.

Cheers... Rick

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[Andrea_Trainer]

Hi Rick, thanks for the reply. I remember this same issue when i used robohelp in the past. I've looked at the link 3 ways from Sunday and still cant figure out how to change it from absolute to relative.

The link looks like this in the viewer:

New_Folder/Activate_Contract1_demo.htm

but looks like this when the project is compiled:

C:\Documents and Settings\myusername\My Documents\My RoboHelp Projects\cfm_help\!SSL!\WebHelp\cfm_help.htm

This issue has taken the whole day...so frustrating!

[Andrea_Trainer]

Even when i link from the baggage file which i thought was now part of my project.

[Captiv8r]

Hi there

I think what you are seeing is a red herring. You are likely testing from your local hard drive. My guess is that the link is showing the odd path but in reality once you test from a server location things will work.

Have you tested from a server yet or are you simply seeing that path and concluding that it won't work?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Andrea_Trainer]

Hi Rick, i've asked my developer to deploy the help to the staging environment...my fingers are crossed and hope that you are correct. Thanks so much for your help!!

[Andrea_Trainer]

Hi Rick, success! You were right, i was seeing a red herring. Once the help files were deployed to the staging environment, the links worked as they should.

Thanks so much!