Persisting slide when importing a PPT presentation after publishing in Flash 7

[arorobaz31]

I have been reading about people's various problems with importing Powerpoint but so far haven't found exactly the problem that I have been encountering.

I am using Captivate 4 with Windows XP and have tried both PP2003 and PP2007 versions of the presentations with the same results :

One ppt slide (always the same) remains in the background of my published Captivate during the whole presentation.

The .cp version of my work is flawless, the PPT does not habe any animation.

I tried to publish as .exe and as .html with the same results (always in Flash 7 version)

However, this graphic bug disappeared when I published in Flash 10. But my clients only have Flash 7.

Does anyone know if I can get rid of this bug while publishing in Flash 7 version ?

Thanks in advance for your help !

You can see an example of two slides one on the other below :

[Captiv8r]

Hi there

Are you able to share a PPT file that causes this issue? That way we could download and test on our end and perhaps offer a suggestion for preventing it from happening.

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[arorobaz31]

Hi Rick,

Thanks for your quick answer.

You will find attached a sample of my PPT presentation.

However, my graphic bug has evolved since yesterday. Now I only have strange marks that appear in a specific slide of the powerpoint (slide 4, 8, 11, 13 nd 15 in the sample

I also attach two printscreens of my bug : how my project appears after publishing in Flash 7, and how it appears after publishing in Flash 8,9 and 10 (the weird marks still appear, but are different).

Please tell me if you need more information.

Thansk again for your help.

Sincerely,Romain

[arorobaz31]

Sorry, I answered the e-mail and I attached the files to the e-mail but I don't know if you can receive them this way...

[Captiv8r]

Hi again

Nope. Perhaps the best way is to use something like YouSendIt.

http://www.yousendit.com

You could then post the link here or use my own email address of rstone75 (at) kc (dot) rr (dot) com.

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[mvlele · Accepted solution]

Hi,

Have you installed the latest patch available for Captivate 4? If not please install the latest patch and then try to import the PowerPoint once again. Once published check if your issue is resolved.

There was a similar issue resolved in patch update, hence this suggestion. Just give it a try.

Regards,

Mukul

[arorobaz31]

Hi Captiv8r, Hi Mvlele,

I installed the latest patch and my graphic bug disappeared.

Therefore I won't need to share my ppt

Thanks a lot for your fast and reliable answers !

Keep up the good work.

Cheers,

Romain