2 Replies Latest reply: Mar 2, 2010 5:47 AM by John Hawkinson RSS

    InCopy Crashes at launch

    IowaBoy9 Community Member

      One of my coworkers is having trouble launching InCopy. It gets part-way through the launch sequence then quits. I have had him repair disk permissions and fix disk errors. Here is the top part of the error report:

       

      <?xml version="1.0" encoding="UTF-8"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport version="1.1" crVersion="2.5.0.03072007" applicationName="InCopy" applicationVersion="5040" build="5.0.4.682">
          <time year="2010" month="2" day="26" hour="14" minute="47" second="52" />
          <user guid="E156CDC5-4F66-4CD0-A344-CB4621501AB5" />
          <system platform="macintosh" osversion="10.5.8" applicationlanguage="en" userlanguage="en" oslanguage="en_US" ram="2048MB" machine="i386" model="MacBookPro4,1" cpuCount="2" cpuFreq="2400MHz" busFreq="800MHz" />
          <crash exception="Read Only Memory Exception" instruction="4d8b0689">
              <backtrace crashedThread="0">
                  <thread index="0">

       

      His system: MacBook Pro, OS X 10.5.8, 2.4 Ghz, 2 GB Ram.

       

      I have not had him remove preferences yet. If removing preferences is the next step, which ones should he remove?