duplicate index links

[tlynnw]

Hi,

We're using RH 7.03.001 for a project. When we generate our primary layout (FlashHelp), the index works fine until we post on our Intranet. Once it's posted, we link to the htm file and if you click on Index and then click on a keyword, the results are duplicated and sometimes they repeat 3 times (see screenshot below). When we test this on a local PC or laptop, there are no repeat results. Any suggestions on what to check to resolve this?

Thanks.

[Captiv8r]

Hi there

Your image suggests that the index term is linked to two topics that may be titled identically. Have you scrutinized the index term carefully to ensure this isn't the case?

I suppose it's also possible that you have somehow managed to merge systems in a manner where the same topic (or topics) are listed more than once.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[tlynnw]

Hi Rick,

Thanks for your reply. This issue in the index happens with every term that has more than one topic associated with it. It doesn't happen when you first click on the index and then a term. It takes a few clicks and then the duplicates start showing.

We re-created the index and checked that there are no topics with the same name. This only happens when it's online. It does not happen on a local computer.  I'm not sure what else to try at this point. Any other thoughts or suggestions?

Thanks.