10 Replies Latest reply: Mar 9, 2010 4:32 AM by dec9 RSS

    Memory error

    on5lb Community Member

      Hello,

       

      As a french speaking person, i will try to descripe my problem.

       

      Creating a project using Photoshop CS4, i needed to import our logo (*.ai).

       

      Using the Alt+V option (Windows 7), the logo is placed on top of my project, but when i started to move it, i received the message:

       

      " The instruction at 0x771d886b is using the address memory 0xffffff.

      The memory may not be in "read" state.

      Clic OK to finish the programm.

       

      I tried several times, and succeeded to place and adjust the logo, but then...

      Adobe Photoshop CS4 has to stop the programm.

       

      Any comment please ?

      Regards,

      Jean

        • 1. Re: Memory error
          whytefly Community Member

          it does sound like a memory problem.

          i can not find  0x771d886b error anywhere, are you sure that is the right error message?

          how much memory do you have?

          • 2. Re: Memory error
            John Joslin Community Member

            Instead of pasting use the command File > Place.

            • 3. Re: Memory error
              on5lb Community Member

              Hello whytefly,

               

              I'm afraid you're right.

              But i checked the memry performance, and it's seams working fine, at a level of 7.6 for a possible maximum of 7.9 !

               

              I remember receiving a message from nVIDIA, saying the latest driver upgrade can be responsable.

              Maybe i should reinstall the previous driver.

               

              For info, configuration of my main computer:

               

              Asus P6T WS Professional motherboard

              Intel i7 Extreme 3.2 GHz processor

              Kingston Memory DDR3 12.0GB tripple 1600GHz

              nVIDIA Quadro FX 4800 (1.5GB Memory)

              VelociRaptor as Boot drive

              Two Seagate SAS drives.

               

              Windows 7 professional

               

              +++

               

              Regards,

              Jean

              • 4. Re: Memory error
                on5lb Community Member

                Hi John,

                Thank for your reaction,

                 

                But the problem is that i use a configuration where i need to open the logo via (Ctrl+V) because i have to open with the "Vanishing point" ?

                Is that correct english ?

                 

                So, i cannot use the File > Place command, right ?

                 

                I have to take the time to check complete system, you know...Windows 7 (?) driving several applications.

                 

                I do have other computers, and will try on one still configured with Windows XP, and keep it so ! (with Photoshop CS3).

                Have to find the time !

                 

                I'll let you know.

                Regards,

                Jean

                • 5. Re: Memory error
                  whytefly Community Member

                  well you for sure have enough of everything to run PS efficently.

                  try and recreate the error and double check ther error message.

                   

                  and i am pretty sure you do have to paste when you are using the vanishing point filter.

                  • 6. Re: Memory error
                    dec9 Community Member

                    The Nvidia driver you wrote about has caused many GPU failures do to heat. From what I read the cooling fan is not spinning or not spinning fast enough causing the GPU to overheat and fry itself.

                     

                    That Quadro you have is not cheap to let it fry.

                    • 7. Re: Memory error
                      jurkokafro

                      Try to install new drivers.

                      • 8. Re: Memory error
                        on5lb Community Member

                        Hi,

                         

                        That will be difficult !

                        I downloaded and installed the latest one, date: february 21,  2010 (!)

                        I think i should better install the previous one.

                         

                        Jean

                        • 9. Re: Memory error
                          Jeffb2009 Community Member

                          Hi Jean,

                           

                          just a couple of thoughts - have you tried running PS with the OpenGL supoort off? may give a clue to graphics driver/card prob.

                           

                          I have been one of those with a burnt out Nvidia card - 2 actually and have now switched to ATI...so far so good.

                           

                          I have found on our systems the latest Nvidia drivers have caused a few nightmares with win7 64bit. If you can try rolling back the driver and see if that helps/changes

                           

                          If that doesn't help, then you could remove half the RAM, see if the problem still exists, The idea is if the problem goes away then you possible have bad RAM (which you have just removed) if the problem still exists put that RAM back in and remove the other half and check again.

                           

                          Have tracked down a defective RAM module in the past by removing and swapping around.

                           

                          good luck

                           

                          cheers

                          • 10. Re: Memory error
                            dec9 Community Member

                            Check for a update for the bios. Also check the bios to ensure the RAM timings match what the RAM can do (don't over clock) and also RAM voltage matches manufacturer voltage.

                             

                            Sometimes when a lot of RAM is installed you have to slightly increase the RAM voltage to make it run correct too. I know when I went from 4 gigs to 8 gigs I had to increase the RAM voltage by .02 volts. By no means is this a rule and you may not need to do it but you need to check with the manufacturer to find out or look on the website.