8 Replies Latest reply: Mar 10, 2010 12:39 PM by kevin.cecil RSS

    InDesign -> InCopy HELP!

    kevin.cecil Community Member

      160 page InDesign document going to press on Wednesday - 100,000 copies.

       

      Mac OS X 10.5.8

      InDesign 6.0.4

      InCopy 6.0.4

       

      This morning one of my users called to report that hse had been working in InCopy and after a while, she switched to check an incoming email, leaving the docuemnt open in the background. After a few minutes, she switched back to her InCopy story and it showed to be checked out by someone else. She checked around the floor and sure enough, one of the other editors had it checked out and was working on it. (she never checked it in)

       

      I (Mr. IT) told her it wasn't possible. So I go up there and sure enough, I was able to check out a story that was alreday checked out by the other guy. Knowing this to not be possible, I scrutinized the file paths, etc… and found that in fact, both computers were editign the same file. I packaged the InDesign layout and brought it down to our environment to test.

       

      This is completely repeatable with this document. I have had two people editign the same story, and a third person that looks at the layout sees the story available for anyone to edit.

       

      I called Adobe. We have a support contract that gave me one level of jumpstart up the tech chain. The guy I talked to had never heard of this, and "would research further" and call me back. I stressed the importance of a 100,000 copy first printing and he insisted he would call back promptly. Well, 15 minutes later he called back to tell me it would be Monday befoere he could do thourough research and call me back.

       

      What we have done:

      changed computers - repeatable on multiple systems

      moved from the server the files were originally on (Windows, with the latest version of ExtremeZ IP) to a differnent Windows server with an older version of ExtremeZ IP. - same results

      moved to a Mac OS X (10.5.8) server volume - same results

      exported the file as an Adobe Interchange format - same results

       

      Help!