8 Replies Latest reply on Mar 11, 2010 3:27 PM by eidnolb onlyone

    Flash Player causing Firefox to hang


      Hi there, I am having an issue with Firefox hanging everytime I try to navigate away from a page that contains Flash Player. Does anyone have an answer as to why this happens?


      My Computer specs:
           Intel Core Duo (2.4Ghz)
           Windows XP
           Internet Explorer 6
           Firefox 3.6
           Kaspersky 6.0.4 (Anti-virus and firewall)


      My Flash information:
           FlashAuthor.cfg                   (No version)
           flashplayer.xpt                    (No version)
           genuinst.exe                      6.0.2500.1531
           install.log                           (No version)
           KB923789.inf                     (No version)
           Restart.exe                        (No version)
           RestartIE.exe                     (No version)


      My IE Shockwave Flash Object: Flash10e.ocx (It is enabled)
      My Firefox Shockwave Flash plugin: version (currently disabled as it causes my browser to freeze)


      Listed in my Firefox Extension list:
           Adobe DLM (powered by getPlus(R))
           Java Console 6.0.03
           Java Console 6.0.04
           Java Console 6.0.02
           Microsoft .NET Framework Assistant 1.1


      Listed in IE Addons:
           Java Plug-in 1.6.1_01
           Java Plug-in 1.6.1_02
           Java Plug-in 1.6.1_03
           Java Plug-in 1.6.1_04
           Java Plug-in 1.6.1_04
           Shockwave ActiveX Control (swdir.dll)
           Shockwave Flash Object (Flash10e.ocx)


      Any help would be greatly appreciated, thanks!!

        • 1. Re: Flash Player causing Firefox to hang

          No real answer, other than I've both heard and experienced this frequently. As much as I dislike M$, Silverlight will prevail as Flash deteriorates.

          • 2. Re: Flash Player causing Firefox to hang
            eidnolb onlyone Level 5

            Hi jc, You have a mix of Flash files, some are missing and some that are there are correct and some I have no idea where

            they may have come from.


            Thanks for the info, since providing that I can give you some directions.


            1. Go to Add/Remove and Remove the DLM(download manager), and if the getPlus is there, Remove it also.

            While you are there, Remove ALL Java listings, since they are old.(I'll give you info on Installing the latest)


            After you have Removed all of the above, Reboot your computer(restart)


            Go back to your FF extensions and make sure the DLM, getPlus and Java entries have been removed also(by the removal of them from Add/Remove)


            You are going to need to Uninstall Flash Player and Install the latest, but let's get the above done first.


            If you have any questions, please ask.




            • 3. Re: Flash Player causing Firefox to hang
              jcadobeuser Level 1

              Thanks for the prompt reply, eidnolb!

              I've uninstalled the Adobe Download Manager, and all the Java installions. (4 in total)

              I checked my Firefox extenstions list, and now the only thing listed is the "Microsoft .NET Framework Assistant 1.1".

              What should I do next?

              • 4. Re: Flash Player causing Firefox to hang
                eidnolb onlyone Level 5

                Hi jc, I am late getting back on.(errands and unexpected company):-)


                Ok, thanks for the update. Now we are going to install the latest Java. This is the link:



                When the site opens, look for "Here are the Java SE downloads in detail" Then look for "What Java do I need?"

                To the right click on "Download JRE" This is the one you want. Click on it and you'll see "Select Platform & Language

                for your download" Click on the arrow and Select Windows; check box to agree to license info. Skip over the user

                name and password info and click on Continue. Next, disregard any installer info, etc. Look for i586 & you want Offline

                Install. After that just follow the instructions. You will SAVE this to your Desktop. After that, close all browsers and click

                on it and RUN. After it is fully installed, Reboot your computer.


                Open a  browser and go to Programs and Features and confirm that JRE 6 update 18 is listed. Close that out and go to

                IE add ons, all sections and post back all Java add ons installed, including BHO's and ActiveX Controls.


                Do the same using FF.




                • 5. Re: Flash Player causing Firefox to hang
                  jcadobeuser Level 1

                  Hey eidnolb, no problem.

                  So I downloaded and installed the latest Java, and here is the list of what I got in my addons:


                  In Internet Explorer addons:  (from Sun Microsystems)

                       - Java Plug-in 1.6.0_18 (jp2iexp.dll)

                       - Java Plug-in 1.6.0_18 (jp2iexp.dll)

                       - Java Plug-in 1.6.0_18 (npjpi160_18.dll)

                       - Java(tm) Plug-In 2 SSV Helper (jp2ssv.dll)

                       - JQSIEStartDetectorImpl Class (jqs_plugin.dll)


                  In Firefox addons:

                       - Java Console 6.0.18

                       - Java Quick Starter 1.0


                  Let me know what I should do next!


                  • 6. Re: Flash Player causing Firefox to hang
                    eidnolb onlyone Level 5

                    Good work jc! You are a good student:-) All Java add ons in IE are correct and FF also. Nice.


                    Now that we have all of that out of the way, we can Uninstall and Install FP


                    This is the Uninstaller that you will download and SAVE to your Desktop:



                    This is the Installer FOR INTERNET EXPLORER, download and SAVE to your Desktop:



                    This is the Installer FOR FIREFOX, download and SAVE to your Desktop:



                    After those are on your Desktop, you will do the following:

                    Close ALL browsers

                    Disconnect from the Internet

                    Disable All Anti-Virus/Spyware and any Firewall other than Windows Firewall Also check to make sure no applications that use Flash are running, check the system tray.

                    RUN the Uninstaller Once. Then Reboot and RUN the Uninstaller again(to make sure old files are removed)

                    Then RUN the Installer for IE and Reboot ONCE

                    Then RUN the Installer for FF and Reboot ONCE

                    Re-enable your Anti-Virus/Spyware and Firewall

                    Re-Connect back to the Internet.


                    Then using IE first, go to the test site:http://www.adobe.com/products/flash/about

                    Then using FF do the same test.

                    Then post back the results or if there were any problems and/or any messages.





                    If you have any questions before you start, post back.


                    Message was edited by: eidnolb  add'l

                    • 7. Re: Flash Player causing Firefox to hang
                      jcadobeuser Level 1

                      Hey eidnolb, it worked!!!


                      Both Firefox and IE6 are displaying flash player content without hanging!

                      Thank you so much!!!


                      A small note: I didn't disable my Anti-virus or Firewall because my system admins told me not to bother, and I can't disable it without their passwords. Thankfully, it worked without having to disable them!



                      • 8. Re: Flash Player causing Firefox to hang
                        eidnolb onlyone Level 5

                        Hi jc, good news. Glad it all worked for you and you got all of your ducks in a row:-)




                        Thanks for the teamwork!!