1 2 3 Previous Next 90 Replies Latest reply: May 27, 2011 8:06 AM by TechDoc Jeanne Go to original post RSS
      • 40. Re: Captivate 4 and Windows 7
        mlavenue Community Member

        How do I turn on: compatibility mode for Win XP sp3?

        • 41. Re: Captivate 4 and Windows 7
          Captiv8r ACP/MVPs

          Hi there

           

          The link below should tell you how to do that.

           

          Click here to view

           

          Cheers... Rick

           

           

          Helpful and Handy Links

          Captivate Wish Form/Bug Reporting Form

          Adobe Certified Captivate Training

          SorcerStone Blog

          Captivate eBooks

          • 42. Re: Captivate 4 and Windows 7
            tblspn13 Community Member

            Can you set Captivate to Run as Adminstrator once so you don't have to do it each

            time you open it?

            • 43. Re: Captivate 4 and Windows 7
              Captiv8r ACP/MVPs

              Hi there

               

              Sure you can. Check the link below.

               

              Click here to view

               

              Cheers... Rick

               

               

              Helpful and Handy Links

              Captivate Wish Form/Bug Reporting Form

              Adobe Certified Captivate Training

              SorcerStone Blog

              Captivate eBooks

              • 44. Re: Captivate 4 and Windows 7
                tblspn13 Community Member

                Thanks.

                 

                Can I ask another question?  I downloaded the file for Text to Speech.  After it downloaded I clicked on the exe and that seemed to run, but I don't see the files anywhere.  Am I missing something?

                 

                Thanks.

                 

                Joyce Taibleson

                Kraft Foods Inc.

                Workplace Services-UES&P

                You Work Hard...We'll Make It Easier!

                Have you visited the:

                Microsoft Training Center

                • 45. Re: Captivate 4 and Windows 7
                  Captiv8r ACP/MVPs

                  Hi there

                   

                  Text to Speech installation is a bit misleading.

                   

                  Essentially you download a file from the Adobe site. You run that file and think you are done. Nope, all you did was to extract other files that you have to run to actually install the voices. Then after you install, you restart Captivate.

                   

                  The link below depicts what happens.

                   

                  Click here to view

                   

                  Cheers... Rick

                   

                   

                  Helpful and Handy Links

                  Captivate Wish Form/Bug Reporting Form

                  Adobe Certified Captivate Training

                  SorcerStone Blog

                  Captivate eBooks

                  • 46. Re: Captivate 4 and Windows 7
                    tblspn13 Community Member

                    Thank you again for the quick response.

                     

                    Thanks.

                     

                    Joyce Taibleson

                    Kraft Foods Inc.

                    Workplace Services-UES&P

                    You Work Hard...We'll Make It Easier!

                    v. 847-646-4459

                    f. 847-646-4459

                    e: jtaibleson@kraft.com

                    Have you visited the:

                    Microsoft Training Center

                    • 47. Re: Captivate 4 and Windows 7
                      susannetic Community Member

                      I'm just finishing up a 30 day trial of C4 on my windows 7 ultimate/ 32 bit desktop. I have one Captivate 4  license for my laptop (educator, so 1 machine) and I really wanted to have it on one of  the desktops that I use at home. I did not even attempt an install on my 64bit vista desktop, but this windows 7 system runs so well I thought I'd cross my fingers. I knew there could be issues, but I have had absolutely no problems at all. I did take a couple of precautions that I think served me well. I downloaded the trial and then turned off my internet connection and my anti virus and firewall for as long as I could during the actual installation process, I've been guilty in the past of neglecting that step and regretting it, but I sincerly believe this time it is the sole reason why I've had such good luck  when so many others are having issues the 7 32 bit combo.Please note that I am running 7 ultimate, and perhaps that makes a difference as well. I do hope my little "testimonial"  will encourage others who might like to give C4 and Windows 7 a go.

                      • 48. Re: Captivate 4 and Windows 7
                        Lilybiri ACP/MVPs

                        Hello,

                         

                        Thanks for sharing your experience. I'm running CP4 on Win7 32-bit since 9 months without issues (first RC Ultimate, now Professional).

                         

                        FYI: you can install CP4 on a laptop and desktop having one license, out of the box. Perhaps you did not know that?

                         

                        Lilybiri

                        • 49. Re: Captivate 4 and Windows 7
                          Mwert

                          I installed the trial version of Captivate 4 along with the patch recommended in several posts.  I run Captivate in Administrator mode and in XP (sp3) compatibility mode on a W7 32-bit machine.  When I try to Record, when I get to the point of Captivate counting down 3 - 2 - 1 and when the recording should begin, Captivate quits.  Has anyone else encountered this issue?  Have a solution?

                          • 50. Re: Captivate 4 and Windows 7
                            Captain Suzoomm

                            I'm running C4 as administrator in Windows 7, 64 bit. I'm thrilled at how well it handles audio and audio editing once I downloaded the patch and updates. But what's stopping me cold is that it won't capture my simulation. No full motion capture, no mouse click, not automatic text box - - - nothing. Anyone know how to make this work?

                             

                            SMILES,

                            Susann

                            • 51. Re: Captivate 4 and Windows 7
                              M_Anand Community Member

                              "I installed the trial version of Captivate 4 along with the patch recommended in several posts.  I run Captivate in Administrator mode and in XP (sp3) compatibility mode on a W7 32-bit machine.  When I try to Record, when I get to the point of Captivate counting down 3 - 2 - 1 and when the recording should begin, Captivate quits.  Has anyone else encountered this issue?  Have a solution"

                               

                              Couple of questions here:

                              1. Seems like you have tried to Record with Audio option. Are you able to record without audio? Select 'No Narration' in the Audio dropdown(see below).

                              frum.PNG

                              2. What all options do you see for 'Audio Devices' dropdown in the Audio Settings window? To get the Audio Settings window, go to Audio menu -> Settings menu item.

                              3. Are you able to record audio for a slide? Try following steps:

                                   - Go to Audio menu.

                                   - Select the 'Record' menu-item and try recording audio for a slide.

                              4. Are you able to record audio using Window's default sound recorder?

                               

                              Do let us know with your answers so that we could help you resolve your issue.

                               

                              -Manish

                              blogs.adobe.com/captivate

                              adobe.com/products/captivate

                              • 52. Re: Captivate 4 and Windows 7
                                M_Anand Community Member

                                Hi Susan,

                                 

                                I'm running C4 as administrator in Windows 7, 64 bit. I'm thrilled at how well it handles audio and audio editing once I downloaded the patch and updates. But what's stopping me cold is that it won't capture my simulation. No full motion capture, no mouse click, not automatic text box - - - nothing. Anyone know how to make this work?

                                 

                                What mode did you try recording in - Captivate has three modes for recording:

                                - Automatic Recording

                                - Full Motion Recording

                                - Manual Recording - User needs to manually take screenshots using a hotkey.

                                 

                                -Manish

                                blogs.adobe.com/captivate

                                adobe.com/products/captivate - Captivate 5! this time on MAC too!

                                • 53. Re: Captivate 4 and Windows 7
                                  Captain Suzoomm Community Member

                                  Hi Manish,

                                   

                                  I recorded in automatic - hadn't gotten to full motion yet.

                                   

                                  Smiles,

                                  Susann

                                  • 54. Re: Captivate 4 and Windows 7
                                    Captiv8r ACP/MVPs

                                    Hi Manish

                                     

                                    For what it's worth, Captivate 4 doesn't record on my Windows 7 64 bit either. Doesn't really matter what mode I choose. The only way I seem to be able to coax it to grab a screen capture is by clicking the red recording frame.

                                     

                                    Cheers... Rick

                                     

                                     

                                    Helpful and Handy Links

                                    Captivate Wish Form/Bug Reporting Form

                                    Adobe Certified Captivate Training

                                    SorcerStone Blog

                                    Captivate eBooks

                                    • 55. Re: Captivate 4 and Windows 7
                                      Captain Suzoomm Community Member

                                      HI Rick,

                                       

                                      Initial click to record automatically. Captures first frame. I could end the recording by doing as you say . . . clicking and wiggling the red recording frame . . .  and then pressing the END key would work to end it. Just clicking END did nothing. It would only capture frame 1 though, with the mouse somewhere in the frame.   Bummed. Hoping Captivate 5 might fare better.

                                       

                                      SMILES,

                                      Susann

                                      • 56. Re: Captivate 4 and Windows 7
                                        Captiv8r ACP/MVPs

                                        Hi there

                                         

                                        So you don't even get the screen capture occurring when clicking the red recording rectangle? I get at least that. Then once I have clicked it and it has captured, it allows me to press the End key to end the recording. I suppose because the application has gained focus and is listening for the keypress.

                                         

                                        Other than that, though, it seems to behave as you describe.

                                         

                                        Cheers... Rick

                                         

                                         

                                        Helpful and Handy Links

                                        Captivate Wish Form/Bug Reporting Form

                                        Adobe Certified Captivate Training

                                        SorcerStone Blog

                                        Captivate eBooks

                                        • 57. Re: Captivate 4 and Windows 7
                                          M_Anand Community Member

                                          Hi All,

                                           

                                          We have observed that recording in Captivate 4 behaves in an unpredicted way on win 7 64 bit. We have seen cases where the feature works without any issues and vice-versa.

                                          Before making any conclusions in this regard, we would like people to know that Adobe Captivate 4 was released way before Windows 7 64 bit. I hope this self-explains some of the inconsistencies. However, we understand your expectations and hence made sure that recording in Captivate 5 behaves properly on Win 7 64 bit.

                                           

                                          -Manish

                                          http://www.blogs.adobe.com/captivate

                                          http://www.adobe.com/products/capivate

                                          • 58. Re: Captivate 4 and Windows 7
                                            FloatingLights Community Member

                                            When will Captivate 5 be out?  I am using Windows 7 64bit, and am encountering the same utter failure of the video capture for a Demonstration project.

                                            Thanks, Miles

                                            • 59. Re: Captivate 4 and Windows 7
                                              Lilybiri ACP/MVPs

                                              Hello

                                               

                                              Welcome on the forum.

                                               

                                              I'm waiting just like you for the release. Was lucky to have been able to play with the prelease, on Win7 64-bit, and can tell you that I didn't have trouble. Perhaps I could recommend following RJ Jacquez on Twitter (@rjacquez). One of his tweets last week told us:

                                               

                                              Sorry about the delay, but I'm told now that the trial should be ready by the first week of July. Thanks.

                                               

                                              Lilybiri

                                              • 60. Re: Captivate 4 and Windows 7
                                                Svendsen2 Community Member

                                                I am experience a lot of of problems with recording a simulation too. If I choose automatic it does only register first click, then after that, when I click on Windows 7 windows, nothing happens. It is as if the keypresses are not seen by Captivate 4.

                                                 

                                                Funnily, I can click on my Chrome browser window and that wakes Captivate up again. Now I can type happily away and record a simulation of Chrome- But thats not what I need! I need to capture some operations on the desktop and using Windows 7 control panels. And as soon as I switch focus back to the desktop or a Windows dialogue box, Captivate 4 goes to sleep again. I can't even end the recording because it doesn't register my hitting the End key.

                                                 

                                                For that same reason, manual mode wont work either - its not seeing my PrtScrn presses

                                                 

                                                Using the 1651-something version, even. I installed the trial version of Captivate 5 and it works FLAWLESSLY. So Adobe messed up something with Captivate 4. Perhaps a clever trick to get us to pay for Cap5!

                                                • 61. Re: Captivate 4 and Windows 7
                                                  Captiv8r ACP/MVPs

                                                  Hi there

                                                   

                                                  Personally I'd have a very hard time believing that Adobe would intentionally mess anything up on Captivate 4 in order to make you purchase 5.

                                                   

                                                  More likely what happened is that Windows 7 changed the playing field. Captivate 4 was produced before Windows 7, so the development team would have to be pretty darn psychic to have anticipated whatever changes there were that made so many have issues when running Windows 7!

                                                   

                                                  Cheers... Rick

                                                   

                                                   

                                                  Helpful and Handy Links

                                                  Captivate Wish Form/Bug Reporting Form

                                                  Adobe Certified Captivate Training

                                                  SorcererStone Blog

                                                  Captivate eBooks

                                                  • 62. Re: Captivate 4 and Windows 7
                                                    Allen_Partridge-1MiBZx Adobe Employee

                                                    Windows 7 isn't supported for Windows 7. This has always been the case. As Rick says, it was released before Windows 7. Some users have found ways to run Cp4 in the Windows 7 environments but it isn't tested or officially supported and so far I'm aware of a lot of issues. I'd encourage you to explore Cp5 for your Windows 7 machine(s). It has been tested in both 32 and 64 bit Windows 7 and is supported for the OS.

                                                     

                                                    --Allen

                                                    • 63. Re: Captivate 4 and Windows 7
                                                      WalterBosello

                                                      Hello Everybody

                                                       

                                                      This is my first post and my english might be a little rusty too...so I apologize in advance for any misspells

                                                       

                                                      Running windows 7 Professional, 64 bit on an ASUS laptop, Core DUO P8700, 4GB RAM, Nvidia GeForce GT 220M

                                                       

                                                      Today I installed the trial version of CP4 and experienced the following problem: The program opens, I record, the program doesn't open/display the file.

                                                      I believe someone else already posted about this problem on this forum (I briefly read all posts).

                                                       

                                                      After trying to update the program, running it as admin, setting the compatibility to XP SP1,2,3 and Vista etcetera, I found a solution of some sort.

                                                      When Captivate doesn't show me my file, I go to "Window" and then click on "Comment". That brings up my CP document.

                                                      This workaround is unstable, meaning if you close the document and then try to reopen it or open another document, you won't be able to use the "Window -> Comment" combo. This can also be worked around simply by closing the "Comment" tab before you close the current project.

                                                       

                                                      I hope this helps somebody else too!

                                                       

                                                      cheerio

                                                       

                                                      Walter

                                                      • 64. Re: Captivate 4 and Windows 7
                                                        Captiv8r ACP/MVPs

                                                        Welcome to our community, Walter

                                                         

                                                        You will probably find you will see much better behavior by installing the free Microsoft Virtual Machine with Windows XP Mode on Windows 7. Install Captivate 4 inside the VM and run it there.

                                                         

                                                        Cheers... Rick

                                                         

                                                        Helpful and Handy Links

                                                        Captivate Wish Form/Bug Reporting Form

                                                        Adobe Certified Captivate Training

                                                        SorcererStone Blog

                                                        Captivate eBooks

                                                        • 65. Re: Captivate 4 and Windows 7
                                                          WalterBosello Community Member

                                                          Thanks! As soon as I get back to Italy I will!

                                                          It's funny: I never used VMs on a PC, but I constantly use parallel on Mac (so many problems with so many programs XD)

                                                          By the way...What's up with Flash not exporting audio on mac? But I guess this is not the right forum topic for this question

                                                           

                                                           

                                                          thanks again and take care

                                                           

                                                          Walter

                                                          • 66. Re: Captivate 4 and Windows 7
                                                            tlmurray23 Community Member

                                                            Try MPEG Streamclip from squared5.com

                                                            • 67. Re: Captivate 4 and Windows 7
                                                              Sjanda79

                                                              We've been running fine for a few weeks using C4 and Windows 7, but hit a snag a few days ago. Captivate recorded several demos well, but then Captivate just stopped recording in demo mode and in full motion capture.

                                                               

                                                              Is there a cache we can empty for Captivate 4 that might help? I see there is a cache tool for 5, and have hunted for a location for the cache in 4, but I have not had any luck.

                                                              • 68. Re: Captivate 4 and Windows 7
                                                                Captiv8r ACP/MVPs

                                                                Welcome to our community

                                                                 

                                                                Frankly, I think you were just lucky that Captivate 4 worked for you as well as it seemed to. I know for me personally, I could never make it work on Windows 7 and ended up installing the Microsfot Virtual Machine with XP Mode in order to run Captivate 4. This means I cannot record anything in the Windows 7 environment.

                                                                 

                                                                Sorry, but that's the only workaround I'm aware of. Maybe someone else will chime in with something different. If not, you should consider upgrading to Captivate 5 if you wish to work in Windows 7. Note that Captivate 4 was released long before windows 7 was. So only Captivate 5 was built with Windows 7 being considered.

                                                                 

                                                                Cheers... Rick

                                                                 

                                                                 

                                                                Helpful and Handy Links

                                                                Begin learning Captivate 5 moments from now! $29.95

                                                                Captivate Wish Form/Bug Reporting Form

                                                                Adobe Certified Captivate Training

                                                                SorcererStone Blog

                                                                Captivate eBooks

                                                                • 69. Re: Captivate 4 and Windows 7
                                                                  Captiv8r ACP/MVPs

                                                                  Hello again

                                                                   

                                                                  Forgot to mention that Captivate 5 is a totally new animal. It's the first version to offer the cache you are referring to. There is nothing similar in Captivate 4 or earlier.

                                                                   

                                                                  Cheers... Rick

                                                                   

                                                                   

                                                                  Helpful and Handy Links

                                                                  Begin learning Captivate 5 moments from now! $29.95

                                                                  Captivate Wish Form/Bug Reporting Form

                                                                  Adobe Certified Captivate Training

                                                                  SorcererStone Blog

                                                                  Captivate eBooks

                                                                  • 70. Re: Captivate 4 and Windows 7
                                                                    tksmitty

                                                                    I am running Captivate 4 on windows 7.  I am trying to record a software simulation in custom mode using full screen mode.  When I record the software simulation, of opening the start menu and  moving the taskbar, I get a typing object that appears on every slide, even though no typing was taking place.  When I convert the typing ojbect to a typing animation, so that I can delete it, the text is always in the same place on the screen, the top left, about 2 inches from the top and from the left.  Has anyone else seen anything like this ?

                                                                    • 71. Re: Captivate 4 and Windows 7
                                                                      Will-CD Community Member

                                                                      Yes, I have. Also random bars appearing at the side of the output windows, which again are invisible in the edited objects and cannot therefore be removed.

                                                                       

                                                                      I found Captivate 4 to have so many silly glitches and bugs in Windows 7 64bit that it was unusable. Captivate 5 has irritating bugs - such as captions resizing if you make any edit to them at all, and appearing to use different audio codecs to previous versions - but otherwise works well.

                                                                       

                                                                      Alternative is to use Captivate 4 in XP, where it is most stable.

                                                                       

                                                                      Cheers,

                                                                       

                                                                      Will

                                                                      • 72. Re: Captivate 4 and Windows 7
                                                                        UserSamina

                                                                        Hi

                                                                         

                                                                        I just found out that i cannot record WIndows 7 desktop or the Start Button / Menu using Captivate 4.  Will Captivate 5 be able to do this?  I need to produce an Introduction to Windows 7 Tutorial.  I dont want to upgrade to Cap 5 if it cant do this.

                                                                         

                                                                        thanks

                                                                        Sam

                                                                        • 73. Re: Captivate 4 and Windows 7
                                                                          RodWard MVP

                                                                          There's a trial version of Captivate 5 available.  Give that a go. If it works, you can then decide to buy.

                                                                          • 74. Re: Captivate 4 and Windows 7
                                                                            UserSamina

                                                                            that's a great idea.  Will definately try it.

                                                                            • 75. Re: Captivate 4 and Windows 7
                                                                              tksmitty Community Member

                                                                              Are you trying to record a simulation that requires a mouse button right-click? 

                                                                              - Teresa

                                                                              • 76. Re: Captivate 4 and Windows 7
                                                                                UserSamina

                                                                                no.  Just record the actual Start button and menu.

                                                                                • 77. Re: Captivate 4 and Windows 7
                                                                                  UserSamina

                                                                                  Downloaded the free trial.  And it works!  I can record the Start button and Task Bar

                                                                                  of windows 7 desktop.  Thanks!

                                                                                  • 78. Re: Captivate 4 and Windows 7
                                                                                    Renegade_007

                                                                                    Hi,

                                                                                     

                                                                                    Sometimes I get error: “An error was encountered while loading the image” and my project cannot be opened by myself or other colleagues.

                                                                                    error.png

                                                                                    I am running Windows 7 Enterprise 64 bit and using Captivate 4.  Last week my colleague upgraded her OS to from XP Pro to Windows 7 Enterprise 64 bit w/CP4 and now she is experiencing the same error.  NOTE: she never received this error prior to the OS upgrade.  As a workaround we can open a new project and import the corrupted project slide by slide, but that is not very effective when this is becoming more frequent.

                                                                                     

                                                                                    Does anyone have any suggestions on how to correct this?  We have to make routine backups and even some of those will not open after  we get this error.

                                                                                     

                                                                                    Any assistance is greatly appreciated!

                                                                                     

                                                                                    Thanks in Advance.

                                                                                     

                                                                                    • 79. Re: Captivate 4 and Windows 7
                                                                                      RodWard MVP

                                                                                      Where are you storing your project files?  On a network LAN or on your own PC hard drives?

                                                                                       

                                                                                      If on a network LAN, your projects might be getting corrupted due to network packets getting lost or deleted accidentally.  Back up to the LAN if you must, but always work from your own hard drive.