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I seem to be having the same problem with RoboHelp 7 HTML. Preview has suddenly stopped working. It pops up a window that "hangs" for a bit and then displays as an empty window.
My project is on my C drive. I'm the lone author. The project is under source control, and the source control server (VSS) is remote.
I work at home most of the time and haven't seen this before. Will see what happens after a reboot. But this sure looks like a "bug" to me.
kc
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See Snippet 61 on my site.
See www.grainge.org for RoboHelp and Authoring tips
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Thanks Peter, but the snippet did not apply to me. My Preview window was very visible -- just empty! :*) The reboot last night seems to have corrected whatever the problem was. But I've seen it before, and only with RH 7.
kc
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This happens to me quite often. My preview window will display but with no content in it. Usually restarting the RH application fixes this (at least temporarily). I just wish I knew what caused it and how to fix it more permanently. I'm using the latest RH 7.
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It seems to be related to closing leftover instances of the compiled Help before launching the latest. For example if I notice, while I'm compiling, that I have a few extraneous browser sessions open with earlier compilations, and I close them before clicking View Result in the dialog that appears when the compile is complete, I'm pretty much guaranteed to get an empty browser window.
Here's something you might want to try - still annoying but easier than rebooting RH7. From the empty browser window, browse to another site like www.adobe.com, and then click Back. That USUALLY (but not always) refreshes the Help and it displays as it should have when it was first launched. Other times, I just have to restart RH7.
I'm glad to know I'm not the only one experiencing this. Sure looks like a bug to me.