Copy link to clipboard
Copied
Issue raised when tried to publish the ROBOHELP files to HTTPS site. the Left pane TOC content didnt display. But there was no issues publishing to HTTP site. Can anyone guide me on this. I need this to be done immediately. Is there any security reason behind?
Copy link to clipboard
Copied
Please take a look at the sticky topics Before You Post and What category...? They are there to help people resolve issues more quickly for you.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
Pls find my answers below in green...
It opens the default page
Yes
Toc pane appeared without content. Yes developers call was right
Robohelp8 webhelp
This is the first time
Copy link to clipboard
Copied
Refer the developers to Snippet 57 on my site. I am wondering if a different server configuration might be the cause.
Is it the same with different browsers, specifically IE and FF?
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
I have allowed MIME types for .* and .js files as suggested in server. But still not working.
Copy link to clipboard
Copied
I can read without the text having emphasis applied!
You have not indicated whether there is any difference according to which browser you use. Once I know that, I will see if I can obtain any further information.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
Ohh sorry
It works in Firefox doesnt work in IE (i checked IE6, since most of my company users use IE6)
Copy link to clipboard
Copied
Can you check it on an IE8 machine?
This looks like an incompatibility with an old browser.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
yes. But my company users and my most of the customers use IE 6. What can be the solution?
Copy link to clipboard
Copied
I would doubt that Adobe would issue a fix to make WebHelp work on a secure server just for IE6 (a very limited proportion of users).
I will see if anything more is known but if not then the only answer I know of is that customers will have to upgrade to IE8, which seems to strongly recommended anyway. The general opinion I hear is that IE6 was a bad version.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
Hi,
Is it certain that it is an IE6 problem? Can you download IE tester<http://www.my-debugbar.com/wiki/IETester/HomePage> and check other IE versions also? Are you certain that it’s not your IE settings?
Greet,
Willam
This e-mail is personal. For our full disclaimer, please visit www.centric.eu/disclaimer.
Copy link to clipboard
Copied
Thanks Willam, that has prompted a thought.
Which version of IE introduced the yellow information bar?
I wonder if that is being seen.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
As far as I can find, it's introduced with XP SP2. I guess it's equal for all IE versions when you use XP SP2.
Greet,
Willam
This e-mail is personal. For our full disclaimer, please visit www.centric.eu/disclaimer.
Copy link to clipboard
Copied
My target users in my company are about 4000 and moreover I am also using robohelp for a public site. So I must have the online help file compatible to all the browser and versions. Please help me out to fix this in IE6.
Copy link to clipboard
Copied
We are trying to help you but we have no knowledge base to work from.
Could it be as simple as you are seeing that yellow bar?
I understand the need for IE6 compatiblility but I am not clear from your answers whether you have tested in IE8. If it works in that version, then we know it is a version issue, etc.
Could you try publishing one of the supplied sample projects to the server? If that too fails in both IE6 and IE8, we will know it is an HTTPS thing as the samples work in IE8 for sure under HTTP.
Please answer each point.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I will make some enquiries but it may take a few days.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
This is the reply I got from Adobe.
****************************************
The engineering team tested with Tomcat as HTTPS server, and Webhelp worked fine both in IE6 and IE8.
The poster may want to try generating webhelp output with “Section 508 compliant output” or with “pure html” options. With these options output TOC is created without AJAX calls. If this works, then the issue may have something to do with AJAX calls with secure server.
****************************************
Hope it helps.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
Hi there,
I was wondering if there's been any progress with the HTTPs/WebHelp/RH8 issue.
We're having the same problem at my company and we noticed that when we load a WebHelp output that was created in RH7 it works.
So, perhaps we should be looking at the differences made in how the TOC is designed in RH8 as opposed to RH7.
I'm hoping that there's a solution out there since I don't want to even entertain the thought of reproducing all of our WebHelp-based documentation set in RH7...
Thanks,
Oren