QUESTION: Captivate closes while recording

[kristikchas]

I am using Captivate 4.  I am trying to record a training simulation of our web based application.  When I reach the point in our application where you have to browse to a file to upload it, Captivate 4 stops recording and prompts me to save the project,which would be okay if I was done, but I'm not.  Is there some type of setting I need to change.  I've seen other Captivate projects that contain this same type of action, so I can't understand why mine won't record this action.

Thank you.

[Captiv8r]

Hi there

Sure sounds like Captivate doesn't like something about what is happening, eh?

So here's a thought. You have captured all you need up to that point, no? I suppose I might then try adjusting Captivate so it's in Manual recording mode. This is similar to driving a stick shift. Try launching the recording process and at that point Captivate should produce the first screen capture but that's it. Assuming it doesn't close on you, proceed very slowly. It will be up to you to press the Print Screen key to force a screen capture for each screen change. Hopefully that will allow you to continue and grab the remaining screens.

If for some reason that doesn't work, the only other option to try would be a Full Motion Recording (FMR) and record that specific segment using FMR.

Cheers... Rick

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[kristikchas]

Rick,

Thanks for the info.  I can get it to work using FMR,  but I'd really like to have it in auto record.  I tried the manual thing but as soon as I clicked browse to select the file, it stopped recording and prompted to me to save.  I just don't understand why I can't do it when I've seen it done.

[Captiv8r · Accepted solution]

Hi again

Yes, it's much better when Captivate allows you to record that way. Unfortunately, the sad fact is Captivate doesn't always get along well with other applications.

Sometimes you can work past this issue by establishing a remote desktop connection from the PC with Captivate, then "driving" the application Captivate doesn't like using Remote Control. Because Captivate and the other application aren't actually in the same memory space, Captivate will typically record successfully.

You might also submit a bug report to Adobe on this. (Link is in my sig) Please advise as to the application you are attempting to record.

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[kristikchas]

Remoting and recording did enable me to avoid the error I was encountering.  Thanks so much for your help.  I was attempting to record a training simulation of CM/ECF (Case Management/Electronic Case Filing), which is the US Courts' electronic filing system.  This system is accessed via a web browser. I was using IE 8 on Windows XP SP3.