Very slow Word file import on RoboHelp HTML 8

[andyliu522]

Hello,

I am currently using RoboHelp HTML 8.0.2 on Vista 64-bit and when I import Word files (both .doc and .docx) it takes a really long time to complete (10-15 minutes for a 200pg/50topic/10MB Word file). Is this normal? At the end of the process it says "Updating Word file..." on the progress bar, and hangs up here for ~10 minutes. What exactly happens during this stage?

The Word file has a bunch of pictures and equations in it, was made using Word 2007, and is a pretty normal file otherwise.

Let me know if you guys need more information.

Andy

[Peter Grainge]

That is a pretty big document but it does still seem quite a time. You don't say what happens if you import smaller docs into a test project. Is the doc local?

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@petergrainge