Generated WebHelp (utf8-encoded) not displaying

Report · Mar 29, 2010

Hello,

I'm using RobohelpX5 to generate webhelp into several languages including CHT.

But some CHT pages do not display correctly - look empty when they are loaded - in IE 6 and Vista+IE7 even though they are actually encoded as UTF8 correclty.

When I set the encode to UTF8 by right-clicking on the webpage, the content shows up correctly.

Only CHT help has this problem, the other languages show up normally.

Has anyone got any suggestions?

Report · Mar 29, 2010

Welcome to the forum.

I don't think X5 generated UTF8 encoded help so how are you generating that?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Report · Mar 29, 2010

Sorry, we are using X7.

Report · Mar 30, 2010

Is the problem when you look at the generated help locally or just when it is on the server. If just the latter it sounds like the server configuration is the problem.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Report · Mar 31, 2010

Hi Perter,

This issue is reproduced on both local PC and web server.

I happen to discover that the order of tags can make a different result.

Case1 is the original order (<title> tag is followed by <meta> tag), and the wrong encoding issue occurs.

Case1

<head>
<title>關於本指南</title>

When I change the order, however, as like below, the page display normally.

Case2

<head>
<meta http-equiv="content-type" content="text/html; charset=utf-8">
<meta name="generator" content="Adobe RoboHelp - www.adobe.com">
<title>關於本指南</title>

Do you agree the tag oder is causing this problem? If yes, is there any easy and quick solution to address it rather than changing every file manually?

Thx and regards,

Yuri

Report · Apr 01, 2010

Hi,

I can imagine that the order of the tags is the problem (I'm not sure though). The charset meta tag sets the encoding of the file, you want to know that before you try to display any information.

As for a quick solution, you can probably get it done by a find and replace operation. First, replace all the 'culprit' meta tags with nothing. Then, replace all title start tags (

)

Greet,

Willam

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Generated WebHelp (utf8-encoded) not displaying