3 Replies Latest reply: Apr 6, 2010 1:05 AM by Ankush Ved RSS

    License Problem after formating Hard Drive

    metallicattack

      Hello,

      I'm french, so my english isn't very good, I'm sorry for this.

       

      I have got a problem with my Adobe Photoshop Elements 8 license.

      My Grandfather bought this software 5month ago and installed it in his computer.

      He lend me the CD and I installed it in my computer too without any problems.

      But Last month I had to format my Hard Drive, so I had to make a new OS installation too.

      I tried to install adobe photoshop elements 8 but my License seems to be invalid.

       

      I heard that a license can be used in only two computers. But the software is still on two computers (I just format my Hd), and the software doesn't seem to notice it.

       

      How can I recover my license?

        • 1. Re: License Problem after formating Hard Drive
          Ankush Ved Community Member

          Please let us know what is exactly happening when you install PSE on new Hard Drive giving serial number at the installation time and launch the application? What error message is it giving? Can you attach a screenshot of the error dialog?

           

          Regards,

          Ankush

          • 2. Re: License Problem after formating Hard Drive
            metallicattack Community Member

            Thank you for your quick answer!

             

            I entered my serial number at the installation (is that the right word for "set up"?) and there wasn't any problem.

             

            But after I connect to the internet, this window appear

            Screenshot1.jpg

             

            So I type my serial number (for the second time) and a red cross appear

             

            Screenshot2.jpg

            And I can't go further.

            The software may think that my key has already been registered in two computer. He think that my pc with a new OS is a different PC. But it's the same. (Sorry I'm not very clear^^).

            My Key is a legal one.

            I would like to remove the older key of the last os from the adobe database and used this key on my new OS.

             

            I think, when we install an adobe software on a computer, if we change computer, we can delete it from the first one and use it on the new pc, it's not irreversible Am I right?

            • 3. Re: License Problem after formating Hard Drive
              Ankush Ved Community Member

              Hi,

               

              Thanks for the screenshots, they were real help.

              Sorry to hear that you are running into these sort of issues. This shouldn't be happening.

              As a workaround, please uninstall PSE 8 from your machine and if PRE 8 is also installed then please uninstall that as well.

              (Before uninstalling both the products, launch PSE Editor and PRE Editor and click on the Help->Deactivate link to deactivate both the products)

              Now, install PSE 8 again entering the serial number at the install time, and then launch Organizer and Editor both and see if it working fine now?


              Keep me informed.

               

              Regards,

              Ankush