0 Replies Latest reply: Apr 7, 2010 10:08 AM by Mike.Edel RSS

    Broken Reader functionality after getting an Acrobat Form back.

    Mike.Edel Community Member

      Hi,

       

      we have recently run into the problem that several completed Acrobat Forms with enabled extended Reader features (for saving the form from Reader) came back with the Reader features broken:

      reader_features_error.png

      The main problem lies in the fact that we set some textboxes to allow multi-line entry and to scroll long text. (We were pretty certain that some users would need more space than there is available).

      This leaves us with a completed form in which only users with Acrobat Standard or Pro can access the complete text entries.

       

      I tried to reproduce the error but failed. I did use a single line of JavaScript as an page entry event on the first page to turn off the field overlay.

      That's more or less all there's special about the file. At least there seems to be some kind of regularity in the behavior: a second version of the same form from one of the users causing problems was broken, too.

       

      Unfortunately, I don't know any details on which reader version the users filling out the form have.

      I also can't share the broken foms since the contents are pretty confidential.

       

      Has anyone else experienced something similar?

       

      Many thanks and best regards,

       

      Mike