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I am also having an issue authorizing my device re: my sony PRS-505; I have had my ereader for over 2 years and only recently have I had an issue. Phone and Web support is lacking. Contacted both Sony and Adobe on Saturday and again on Monday.... Could someone fix my problem.
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Support for Adobe Digital Editions through Adobe is only available by submitting a web case (go to http://www.adobe.com/support/digitaleditions and click on "Submit a web case"). Have you done this and if so what was your case #
Sony however does offer phone support and should also be able to fix your problem.
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My case number is #203321980
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You went through the chat support (who incorrectly sent you to Phone support). The only realy method to get support for Digital Editions is by submitting a Web case (given the steps detailed above).
I did however fix your immediate problem (you have 4 device activations left).