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Hi,
I was having touble with my e reader and sony gave me advice to uninstall and reinstall my e reader i did this we one ereader as i couldnt load my purchases ebook so i took it back and got another one and it did the same with the other now im getting this message as above i tried to report it sony as i live in uk but i got no reply i sent a web case again but still no reply, i just wonder if anyone can give me some advice
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I have the same problem and "customer support" told me that's Adobe's problem and I should get a response within 48 business hours (I guess that makes it 6 business days or almost 2 weeks). should have gone with Kindle : (
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Thanks, it been totally nightmare i can get any help im still waiting adobe i have phone sony on my day off and they offered help but cant do anything until this is sorted but i have tried to phone sony to say what they said didnt work but there opening hours mon-fri 9-5 im at work then. Im not sure what to do now? if anyone has a quick fix to sort this out for me i be very grateful
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I AM GETTING SAME MESSAGE. Support at Ebook reader states this is an Adobe problem. I cannot get an answer. I will trash this device Aluratek Libre and go buy a Kendall. I don't hear any problems with them. Anything associated with Adobe seems to be a nightmare
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Support for Digital Edition is only offered by submitting a web support case. Go to http://www.adobe.com/support/digitaleditions and click on submit a "Web Case"
Support is NOT offered by phone or by web chat. At best you will be informed to open a support case as indicated above. At worst you will be given the runaround as the agents try to be helpful (but aren't, because they have no capability to solve these problems).
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I have same problem..does anyone know if/ when Adobe resets my activations will everything will be fine? I have until tomorrow to return my Aluratek Libre,(Shopping Channel gives you 30 days to try out stuff) which I reaally liked until this problem....I am thinking maybe I should get a kindle instead...
I put in a case last night case number 0181544715. Anyone know what the normal turnaround time is to hear from them?
Thanks!
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Hey: I am having the same problem and understand that it could be 30 to 60
days. Fortunately my son transferred it to my wife's computer to bypass the
Adobe block.
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That can't be right!! That long..well I will just have to keep bugging them.
..I would PAY to have Adobe make a proram that works. Wish they would clean up the software and then sell it !
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Well