What file format is it?
Do you get any error warnings when you open it?
One of them is .ai.ps (postscript) the other one is an .ai file...
I actually did some research in these topics and am now thinking that the texts were outlined so I would have to ask the guys who created the original version to send me a "text editable" one... Could that be my answer? I'm pretty green to this thing..
On the other hand, CS5 still puts (Converted) next to the file name on the top... No error messages when opening the files...
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I assume you're right and you should ask for a text editable one. From your description I first assumed that each letter is a separate text object. This happens when saving or printing a PDF.
Thank you very much anyway... Since I am pretty new, it is very reassuring to know that I am on the right track...