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Using RH7.02
When I put a Single Quote character sometimes it shows as ’ in our website, can't find a consistent reason for it, like IE version etc. Sometimes it just works and sometimes it doesn't. Same thing with Double Quotes. So I went to the HTML view and edited the single and double quote and entered
" for double quote (")
' for single quote (')
When I change to Design view they both look fine, but when I switch back to HTML view the " is still there, but the ' has changed back to a single quote (').
Either I need the single quote character always read correctly by browsers OR I need to find a way for my HTML Number to stick in Robo and not translated to a single quote.
I've searched all forums and surprisingly coiuldn't find where anyone else has had this issue. Please Help!
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Are you copying and pasting from Word? This is normally where "funny" quotes come from. You can turn off "smart quotes" in Word (an Autoformat as you type option, I think), but I don't think that will fix any existing smart quotes in the Word documents. If it is Word, retyping the quotes in Robohelp will fix it in Robohelp, or I think it should be possible to do a find and replace to change the smart quotes to straight quotes in the Word documents.
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Hi Amber, I'm not cutting and pasting from Word. I'm typing right in RH7. Also I edited the html to try to force the correct code. 95% of the time the characters display correctly, then for an unknown reason they will show the strange characters.
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Unfortunately I'm out of ideas. The only time I've heard this was a problem was copy/pasting from Word, or using Robohelp for Word, rather than Robohelp HTML. And I believe these issues were fixed in 7.01 and 7.02.
Edit: actually, one more thought. Maybe it's an issue with the encoding on the webserver. See Snippet #22 - French characters being replaced by the copyright or other symbols (and other display issues) - on Peter Grainge's site: http://www.grainge.org. (Robohelp > Robohelp 7 > Using Robohelp).
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I checked snippet 22 on PG's site and it was concerning "Opening a Word document". I searched for "French Characters" and didn't find it. Can you give me a link?
thanks much,
ds
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Oops, my bad. I shouldn't have said snippets.
It's under the Robohelp button (Robohelp > Robohelp 7 > Using Robohelp 7). Hopefully this link will work: