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Single Quote displaying as ’

New Here ,
May 04, 2010 May 04, 2010

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Using  RH7.02

When I put a Single Quote character sometimes it shows as ’ in our website, can't find a consistent reason for it, like IE version etc.  Sometimes it just works and sometimes it doesn't. Same thing with Double Quotes.  So I went to the HTML view and edited the single and double quote and entered

" for double quote    (")

&#39 for single quote    (')

When I change to Design view they both look fine, but when I switch back to HTML view  the &quot is still there, but the &#39 has changed back to a single quote  (').

Either I need the single quote character always read correctly by browsers OR I need to find a way for my HTML Number to stick in Robo and not translated to a single quote.

I've searched all forums and surprisingly coiuldn't find where anyone else has had this issue.  Please Help!

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Community Expert ,
May 04, 2010 May 04, 2010

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Are you copying and pasting from Word? This is normally where "funny" quotes come from. You can turn off "smart quotes" in Word (an Autoformat as you type option, I think), but I don't think that will fix any existing smart quotes in the Word documents. If it is Word, retyping the quotes in Robohelp will fix it in Robohelp, or I think it should be possible to do a find and replace to change the smart quotes to straight quotes in the Word documents.

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New Here ,
May 04, 2010 May 04, 2010

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Hi Amber,  I'm not cutting and pasting from Word.  I'm typing right in RH7.  Also I edited the html to try to force the correct code.  95% of the time the characters display correctly, then for an unknown reason they will show the strange characters.

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Community Expert ,
May 04, 2010 May 04, 2010

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Unfortunately I'm out of ideas. The only time I've heard this was a problem was copy/pasting from Word, or using Robohelp for Word, rather than Robohelp HTML. And I believe these issues were fixed in 7.01 and 7.02.

Edit: actually, one more thought. Maybe it's an issue with the encoding on the webserver. See Snippet #22 - French characters being replaced by the copyright or other symbols (and other display issues) - on Peter Grainge's site: http://www.grainge.org. (Robohelp > Robohelp 7 > Using Robohelp).

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New Here ,
May 05, 2010 May 05, 2010

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I checked snippet 22 on PG's site and it was concerning "Opening a Word document".  I searched for "French Characters" and didn't find it.  Can you give me a link?

thanks much,

ds

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Community Expert ,
May 05, 2010 May 05, 2010

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Oops, my bad. I shouldn't have said snippets.

It's under the Robohelp button (Robohelp > Robohelp 7 > Using Robohelp 7). Hopefully this link will work:

http://www.grainge.org/pages/authoring/rh7/using_rh7.htm

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