25 Replies Latest reply: May 22, 2010 11:48 AM by Bill Eger RSS

    Upgrade to CS5

    dglas_1 Community Member

      I am about to upgrade from CS4 extended to CS5 - standard.

      Does CS4 dissapear or can it run separate from CS5?

      What happens to all my Actions and Plugins?

       

      Thanks - Doug

        • 1. Re: Upgrade to CS5
          Anshum Arora Adobe Employee

          It will run seperate to Photoshop CS5 and all your plugins and Actions will still be there.

          • 2. Re: Upgrade to CS5
            dglas_1 Community Member

            Thanks Anshum,

             

            Strange thing is I just got off the phone to Adobe and this is what they told me.  They will not run separate as CS4 will be overwritten and therefore gone.  However all the Actions and Plugins would still be there.

             

            Now I am more confused than ever.  If the Tech from Adobe is wrong it wouldn't be the first time I have received incorrect info from a Tech.

            • 3. Re: Upgrade to CS5
              Chris Cox Adobe Employee

              You got bad information.

               

              As always, CS5 and CS4 exist separately.  They install to separate directories, and don't interfere with one another.

               

              After installing CS5, CS4 will continue to work just fine.

              I have  Photoshop CS3, CS4, and CS5 running here on my home machine (simultaneously, I was testing a bug) without any problems.

              • 4. Re: Upgrade to CS5
                dglas_1 Community Member

                Thanks Chris,

                 

                I thought that he might be giving me bad info.  I will go ahead with the installation.

                 

                Doug

                • 5. Re: Upgrade to CS5
                  ColdDasani-EVXJOm Community Member

                  but you may lose your scanner.  I can't get my epson perfection 2400 photo scanner to work with cs5.  so probably wont' upgrade.  make sure you check before you upgrade.

                  • 6. Re: Upgrade to CS5
                    Tricia Littlefield Community Member

                    I installed CS5 Design Premium and still have all and can use my CS4 products. Is this a waste of space? Can I uninstall CS4 or does this affect the way Adobe manages their licences? If I want to uninstall CS4 would I have to deactivate CS4 first? Any advice would be appreciated. I have never experienced an installation that didn't seem to overwrite an older version (I am used to Windows computers).

                     

                    Thank you,

                    Tricia

                    • 7. Re: Upgrade to CS5
                      dglas_1 Community Member

                      I installed the upgrade and CS4 is still there --- but it (CS4) no longer shows some plugins. One in particular that I really like is Imagenomic's Noiseware.  The plugin is still in CS4's plugin folder but no longer shows in CS4.

                       

                      Doug

                      • 8. Re: Upgrade to CS5
                        Rick Baumhauer Community Member

                        Try reinstalling any plugins that stopped working in CS4 - there's no reason for them to not work going forward with CS4 (or CS5 running in 32-bit mode), but the CS5 install may have done something that I'm not aware of.

                        • 9. Re: Upgrade to CS5
                          Tricia Littlefield Community Member

                          Before installing the plugin, check if you need an upgrade to operate your plugin in CS5. One of my plugins won't work in CS5 but the software people are working on an upgrade that is expected in late May.

                          • 10. Re: Upgrade to CS5
                            dglas_1 Community Member

                            Reinstalling the plugins did the trick for CS4.  Now how do I get the Actions from CS4 over to CS5?

                            • 11. Re: Upgrade to CS5
                              Rick Baumhauer Community Member

                              I'm not sure if actions come across directly or not.  They're stored in the /Applications/Adobe Photoshop CSx/Presets/Actions.  Try copying one over and see if it works - I don't know if the 32-bit/64-bit switchover matters for actions.

                               

                              I'm assuming that you already know that you'll need new versions of your 3rd party plugins for them to work with CS5 in 64-bit.  I'm not aware of any that are ready yet, but most have been promised as free updates so far.  Until then, you'll need to run CS5 in 32-bit mode to use your existing plugins (or you can keep using CS4 for anything that you need the plugins for).

                              • 12. Re: Upgrade to CS5
                                dglas_1 Community Member

                                I figured out how to copy over to CS5 but haven't tried one yet. However, I am pretty sure they will work.

                                • 13. Re: Upgrade to CS5
                                  Bill Eger Community Member

                                  Well there is a lot of bad information out there and Adobe folks seem to be the source of much of it.

                                   

                                  I'll try once again. I installed a purchased from Adobe CS5 Design Premium over CS4 on MacBookPro with OSX 10-5-8.

                                   

                                  The bottom line is that though CS4 apps were removed from the Dock manually and replaced with CS5 app icons my system insists on opening Bridge CS4 and Photoshop CS4 when Camera Raw loads itself on introduction of new NEF photos from my Nikon.

                                   

                                  No matter which forums I use -- and can't get in to Adobe by phone! -- there is no answer to what should be a simple question, "How do I stop my system from loading CS4 apps?"

                                   

                                  Chris Cox, whose name appears on the CS5 author list, took a swing at it and missed. Want to try again?

                                  • 14. Re: Upgrade to CS5
                                    dglas_1 Community Member

                                    Bill, I just installed the CS5 upgrade on my imac 10.6.3.  I did not touch CS4 and after the installation CS5 became the default app.  Anytime I open a nef file it , by default, opens in CS5.  I can, if I wish, open the file in CS4.  Not sure why your installation didn't either automatically set the default or at some point  provide that choice.  I can't remember whether it was something I had to choose or it was automatic.

                                     

                                    The bottom line is that you have to make CS5 the default app.  Now we have to find out how to do that.

                                    • 15. Re: Upgrade to CS5
                                      Bill Eger Community Member

                                      This note includes the clue. UNinstall CS4. Reinstall CS5. Then, if desired, reinstall CS4. That's what your dude in India insists is necessary.

                                       

                                      Now for the reply to the welcome note above from dglas_1

                                       

                                      Thank you very much for this note.

                                       

                                      There are a couple of differences in our setup. I remain with Leopard, 10.5.8

                                       

                                      Not expecting any problems, I did what I take to be a common installation of CS5 Design Premium over CS4 Design Premium. My first concern was noting that the icons on the Dock after rebooting were all CS4 apps. I opened Photoshop and Bridge from their respective folder in APPLICATIONS. They seemed normal until I went into some of my full-scale NEF files -- shot by Nikon and usually uploaded to my system using Photo Downloader, a veiled program that I take to be part of Bridge which in turn is somehow tucked into Photoshop's install actions. Bridge CS5 right away displayed the images that I had taken the day before and which had been brought into the system with the CS4 group of apps.

                                       

                                      I had seen the images the day before and they were as bright and crisp as always. But not when examined with CS5 Photoshop. There was a large amount of noise!

                                       

                                      I knew that noise had not been present the day before and thinking there was something wrong, possible in the change from the first edit in CS4 to the one in CS5.

                                       

                                      Hmmm.

                                       

                                      I fetched the camera memory card and attached it to my MacBookPro USB. Lo and behold, the PhotoDownloader was the old one from CS4! It isn't identified with any name, by the way, but I had noted in my examinations that the CS5 version is Photo Downloader 6.0.

                                       

                                      Re-booted. Re-inserted the memory card. Same result. This time, however, I opened the 'noisy' images with CS4 Photoshop and there was no noise!

                                       

                                      Now I think any well-meaning man would guess at this point there is something missing in the algorithms or other code that installs CS5. The call for the CS4 photo downloader was still in place. I had a number of folks on forums tell me that it was just fine to keep CS4 and it would sit peacefully with CS5. What was happening was not in accord with that opinion. Adobe's long tradition of keeping us old fogeys out here in customer land in the dark with nothing to read about this stuff didn't help. Your forums report lots of disagreements among Adobe tech support folks on what is happening in many subjects. This is only one.

                                       

                                      .... and it extends all the way to India where it was vigorously asserted there was nothing wrong with the install mechanism but I had to -- fasten your seat belt -- uninstall Photoshop CS4. Re-install CS5 Photoshop and then re-install CS4. Well, my childish naivete' lead me to suggest that task was made necessary by a failure in the install mechanism. My friend in India would have none of that so I just hung up on him.

                                       

                                      I go into this detail with you because it appears you are trying to get some answers to a problem without searching for excuses that the problem exists.

                                       

                                      So the above -- in my view -- should lead your colleagues to examine what causes this continued calling of CS4 photo downloader in what should be a CS5 environment.

                                       

                                      I doubt  that a very high percentage of your customers use Photoshop for the uploading of images from a camera memory card. Of that number, not all of them need to be as sensitive to unexpected noise in any image as I do as a trade printer and photography print specialist. Wasn't born yesterday and I had thought I was doing Adobe a favor by bringing this to your attention. Hope so.

                                       

                                      And, again, thank you for sending your note.

                                       

                                      Bill Eger

                                      • 16. Re: Installing the well-hidden Photo Downloader for CS5
                                        Bill Eger Community Member

                                        If I sent you off on this search  you would be back here in a week crying in despair.

                                         

                                        It's the only way I find to get the CS5 Photo Downloader into your system with CS5 Design Premium. I have logged something like four hours on the phone with Adobe "Tech Support" who know nothing of this, apparently, so send their dear customers on wild goose chases and unnecessary suggestions to uninstall of CS4, reinstall of CS5 and then a new and unrecommended install of CS4. Let it go.

                                         

                                        You need Photo Downloader if you want a clean way to get raw images:

                                         

                                        1.) converted from your camera's raw format [Mine is Nikon's NEF]

                                         

                                        2.) placed in a location with a new name for that folder and files which can include your choice of date, subject, etc. You need it.

                                         

                                        3.) another reason to be very doubtful when Adobe tells you it's your fault when its products don't install as they should!

                                         

                                        If you had this running in CS4 the install code should have found that in the old setup and moved it into CS5. PERIOD.

                                         

                                        Heads should roll because Adobe has invested a lot of time and money to get folks to switch to the inter-code .dng format! That is a very good thing for Adobe to be doing and it's being sabotaged from within by the failure to install it in EACH setup of CS5. Otherwise, I guess you must save individual image files or all chosen files in Bridge. Makes no sense and hinders your workflow for image distribution.

                                         

                                        NOW, here's that magic page:

                                         

                                        http://help.adobe.com/en_US/creativesuite/cs/using/WSEC378273-AF69-4a1e-9CD8-108420C556EDa .html

                                         

                                        Tell your friends and any Adobe tech support people you run into.

                                         

                                        Bill Eger   808-969-1234

                                        • 17. Re: Upgrade to CS5
                                          Bill Eger Community Member

                                          It's true that -- in Adobe's stubborn cosmology -- CS4 and CS5 will get along just fine on the same system.

                                           

                                          But in the real world there are problems with that. Problems on SOME machines and mine is a MacBookPro and not so unique.

                                           

                                          In my case -- and Adobe tech support folks are looking for why -- CS5 did not become the default after the install. Therefore, when I sought to download digital images from my Nikon the CS4 Photo Downloader popped up. The Gang in India said I had to uninstall CS4 AND CS5 or parts thereof and then reinstall CS5 and it would become the default. Well probably so but it still did not launch CS5 Photo Downloader when I wanted Nikon images. Hmmm.

                                           

                                          After more research I found what, to this day, no Adobe tech support folks acknowledge, this great link:

                                           

                                          That is the holy grail to get the CS5 Photo Downloader to work as it should.
                                          Then I did some more training and learned for the fiftieth time that "you can't change a raw image." That is, Photoshop can not open a raw image, dink around with it with layers and filters and such and then save it. Well that's not true. And, further, it can then be saved as a Photoshop Raw image by Photoshop as one of the many formats offered that include psd and pdf and jpg, etc. When you save your raw file with that setting, you get a MyChangedFile.DNG
                                          No surprise there.But once again I'm being told this isn't possible. Try it. It works. At least it works with a .dng file but when I attempt the same set of workflow actions on a Nikon .nef file, it hangs up and brings forth the dreaded beachball of death.
                                          Lots here that needs a.) contrite feelings in Adobe's support group about the relationship of CS4 and CS5 on the same machine and b.) even worse feelings for wasting the better part of my week trying to get CS5 to work properly and being told it is or was my fault.
                                          Bill Eger

                                          • 18. Re: Upgrade to CS5
                                            SG... Employee Hosts

                                            Hi Bill,

                                             

                                            I can reproduce the problem with getting the Adobe Photo Downloader (APD) title to read Bridge CS4, even though Bridge CS5 is running. I will follow up internally to make sure that we have a report with steps to reproduce so this can be investigated and handled better. The quick workaround (sorry I didn't see this thread sooner to save you the leg work) is to go to the Bridge CS5 general preferences and select 'When a Camera is Connected, Launch APD'.

                                             

                                            Where do you see that APD is version 6.0? The version I'm seeing is 4.0. I'll need to follow up and check what is expected to be shipping.

                                             

                                            Regards,

                                            steve

                                            • 19. Re: Upgrade to CS5
                                              Bill Eger Community Member

                                              The APD that launches on my system has "Adobe Bridge CS5 Photo Downloader" as its identifier at the top of the opening page. I thought I had seen 6.1 elsewhere as the version but that might be on the Camera Raw new page.

                                              • 20. Re: Upgrade to CS5
                                                Bill Eger Community Member

                                                Steve, Maybe we're going to get to the nitty-gritty problems now.

                                                 

                                                Photoshop CS5 froze on my MacBookPro OSX 10.5.8. I was working on a photo taken with Nikon and which had been converted to DNG and had become a .psd file after several workouts on CS5. I had handled image matters and printed a proof. Subject's face needed to be lightened and brightened so did that and saved the file with different name marking the change.

                                                 

                                                Then I hit the T button to add my name as photographer and that's all she wrote. Expected to see a new type layer but that didn't happen.

                                                Nothing happened and, in fact, I had to hit the Mac's On-Off button to get out of there. Hmmm.

                                                 

                                                Restarted machine, opened the file that existed before brightening and did the same thing, saved again, and hit T with the same result.

                                                Frozen, etc. Nothing works but On-Off which I've been told not to use for this purpose but what is it again that I'm supposed to do.

                                                 

                                                So now I'm back up and letting you know there are other problems than Photoshop quitting for no reason. Now we have a reason, trying to add type to an image file.

                                                 

                                                Thank you Bill Eger

                                                • 21. Re: Upgrade to CS5
                                                  SG... Employee Hosts

                                                  Hi Bill,

                                                   

                                                  There are some known issues around fonts that might explain your newest problem. Can you try the suggestion here?

                                                   

                                                  http://forums.adobe.com/message/2777685#2777685

                                                   

                                                  regards,

                                                  steve

                                                  • 22. Re: Upgrade to CS5
                                                    Bill Eger Community Member

                                                    Steve, Yes, I tried that suggestion but the dialog box that came up was not as vinod suggested:

                                                    "1. Install the build, make sure installation process went through properly and installed all the Font related files in /Library/Application Support/Adobe/TypeSupport/CS5 folder.
                                                    2. Lunch PS and reset your preferences by holding down [cmd] + [opt] + [shift] immediately after you launch PS. Click [OK] in the dialog that asks if you want to reset your prefernces.
                                                    3. Turn off the “Font Preview” from Photoshop>Preferences>Type panel of the preferences dialog ( If the bug happens only when the font preview is ON, please leave the font preview ON )
                                                    4. Turn off “Enable OpenGL Drawing” from Photoshop>Preferences>Performance panel of the preferences dialog
                                                    5. Quit Photoshop
                                                    6. Trash Photoshop's font cache by throwing away the /Users/<username>/Library/Caches/Adobe/TypeSupport folder
                                                    7. Restart Photoshop and see whether the problem still occurs."

                                                     

                                                    What was displayed was only a small dialog box asking, "Do you want to delete your permissions."

                                                     

                                                    So I clicked 'yes' and as I reported on that page was able to use type in Photoshop CS5. After that a log of things were going wrong with some of my non-Adobe products including Mail and Safari. Hmm. This is getting dangerous and I am out of my element.

                                                     

                                                    In another place in that same set of forum entries, a gentleman suggested -- on Mac -- going to Applications/Utilities/Repair Permissions.

                                                     

                                                    Well, that file was nowhere to be found. Using Spotlight and all.

                                                     

                                                    BEFORE doing as Vinod suggested, I had pulled my image up as a psd file in Illustrator and type worked just fine there.

                                                     

                                                    It's time that Adobe fessed up to a very serious set of problems in this "upgrade."

                                                     

                                                    I suggested elsewhere that there is a lot of anger "out here" and something needs to be done before it boils over. My suggestion would be to stop sales of the upgrade. Contact those who have bought it as an upgrade -- assuming that MAYBE installed as a full new app  it will work -- and suggest everybody gets what you suggested for me, a technician synchronizing on-screen to do all the stuff that many people -- including me -- just can't fathom. Then be nice and offer all who have had these problems a free download of iCopy which, as many feel, should be part of the Creative Suite Design Premium anyway.

                                                     

                                                    Adobe needs to be successful. The Adobe user base is critically in need of their products. It's not a game. It's how we make our living.

                                                    Anger isn't going to help anyone over this and -- possibly worse -- an erosion of trust for Adobe product functions will be terrible.

                                                     

                                                    I am damaged by this. Your help is very much appreciated and it sounds like the words that come from a friendly person.

                                                     

                                                    Aloha and thank you very much from Hawai`i

                                                     

                                                    Bill Eger

                                                    • 23. Re: Upgrade to CS5
                                                      Mike Ornellas Community Member
                                                      Anger isn't going to help anyone over this and -- possibly worse -- an erosion of trust for Adobe product functions will be terrible.

                                                       

                                                      Sing to the choir Bill.

                                                      • 24. Re: Upgrade to CS5
                                                        SG... Employee Hosts

                                                        Hi Bill,

                                                        Hawaii Bill wrote:

                                                         

                                                        Steve, Yes, I tried that suggestion but the dialog box that came up was not as vinod suggested:

                                                        "1. Install the build, make sure installation process went through properly and installed all the Font related files in /Library/Application Support/Adobe/TypeSupport/CS5 folder.
                                                        2. Lunch PS and reset your preferences by holding down [cmd] + [opt] + [shift] immediately after you launch PS. Click [OK] in the dialog that asks if you want to reset your prefernces.
                                                        3. Turn off the “Font Preview” from Photoshop>Preferences>Type panel of the preferences dialog ( If the bug happens only when the font preview is ON, please leave the font preview ON )
                                                        4. Turn off “Enable OpenGL Drawing” from Photoshop>Preferences>Performance panel of the preferences dialog
                                                        5. Quit Photoshop
                                                        6. Trash Photoshop's font cache by throwing away the /Users/<username>/Library/Caches/Adobe/TypeSupport folder
                                                        7. Restart Photoshop and see whether the problem still occurs."

                                                         

                                                        What was displayed was only a small dialog box asking, "Do you want to delete your permissions."

                                                         

                                                        At what step was this displayed?

                                                        In another place in that same set of forum entries, a gentleman suggested -- on Mac -- going to Applications/Utilities/Repair Permissions.

                                                         

                                                        I'm guessing they were talking about using the Disk Utility application to run a Repair Disk Permissions operation. (Applications/Utilities/Disk Utility)

                                                         

                                                        I don't think we have enough data points yet to understand what's happening with selecting the text tool and having the OS lock up. I'll contact you directly and see if we can get more information about your set-up.

                                                         

                                                        I'm sorry your running into these problems, and I want to help resolve them.

                                                         

                                                        Regards,

                                                        steve

                                                        • 25. Re: Upgrade to CS5
                                                          Bill Eger Community Member

                                                          Steve,

                                                           

                                                          What I reported occurred within Step Two. In oher words, none of the expected questions or branches appeared.

                                                           

                                                          Very confused. I'm uncertain where I am among these changes, both those that have been tried and those that might have done something.

                                                           

                                                          It's necessary that I leave my office most of today. I'm in Hawai`i, It's 8:45 a.m. (11:45 in California) and I'll return mid afternoon.

                                                           

                                                          Then I'll be in office and available at your convenience. We have a fast cable internet connection.  808-969-1234

                                                           

                                                          Thank you again,

                                                           

                                                          Bill Eger