1 2 Previous Next 47 Replies Latest reply: Jun 14, 2010 9:45 AM by Jane Fiala RSS

    OpenGL won't enable...

    mon194 Community Member

      Hi. I noticed that I can't use effects such as repousse one of the features that encouraged me to upgrade to cs5. I was told to enable OpenGl drawing from Preferences but when I go there and try to enable it, it's greyed out and says: Graphics hardware acceleration is unavaible. You will need to upgrade your video driver or possibly your video card. I have the latest drivers downloaded and all. I also checked if my graphics card (Intel G45) was in the list of supported cards and it was. Please tell me how to solve or find a workaround for this problem. I am running on Windows 7 (x86).

        • 1. Re: OpenGL won't enable...
          Zeno Bokor CommunityMVP

          Where did you check that you have the latest drivers? through windows or did you actually go to www.intel.com and get the latest drivers?

          • 2. Re: OpenGL won't enable...
            mon194 Community Member

            I actually did both.

            Windows said I had the latest drivers and at Intel I download the latest drivers for Windows 7.

            • 3. Re: OpenGL won't enable...
              Chris Cox Adobe Employee

              An, Intel video chip -- odds are that it won't support OpenGL, because the chip and drivers don't have the necessary capabilities.

              • 4. Re: OpenGL won't enable...
                SG... Employee Hosts

                Hi,

                 

                I'll check up on the Intel G45 support tomorrow.  How much RAM do you have on the system? What are the version numbers for the display driver, as well.

                 

                thx,

                steve

                • 5. Re: OpenGL won't enable...
                  mon194 Community Member

                  I have 2 GB RAM, 1 GB VRAM (although Intel chips don't really have a fixed size) and the driver version is 15.17.3.64.2104 (8.15.10.2104) which is the latest.

                  • 6. Re: OpenGL won't enable...
                    vdtconsult Community Member

                    The message that PS5 gives you when you hover over the grayed out OPENGL feature is not necessarily accurate.  I had the problem with CS4, got no help from anyone except the same song that I needed to upgrade my driver.  My computer tech guy found two registry keys that allowed me to open that feature.  Now I have the same problem with CS5 and Adobe lists two registry keys on their website and says to download and install but they are nowhere to be found and I had their tech support on the phone for over 45 minutes and noone there seems to have a clue.  I am working with Windows XP 64-bit and Adobe did not test that feature on my system so they, in their inimitable wisdom, disabled it with no explanation as to why or how to fix it when they do happen to have a fix.  I really don't care if they didn't test it on my system and that they don't support it.  It WORKS!!! and I want to use it.  I paid for the feature.  You might want to check this site:  http://kb2.adobe.com/cps/404/kb404898.html for info and known issues. I did read that it is grayed out on Windows XP 32 as well.

                     

                    I've already told them that if they don't provide a fix, the software is going back.

                    • 7. Re: OpenGL won't enable...
                      Chris Cox Adobe Employee

                      Adobe tested on XP64 and found that XP64 had many bugs that Microsoft wasn't going to fix, and a lot of driver bugs that video card makers weren't going to fix.  So Adobe couldn't support XP64.  There are many good (and crashing) reasons why GPU support is disabled on XP64.  We only left the app working minimally on XP64 to give users some time to upgrade their OS.

                       

                      If you are expecting fixes for XP64:  talk to Microsoft, but don't hold your breath.

                      • 8. Re: OpenGL won't enable...
                        vdtconsult Community Member

                        Then why (oh why) does Adobe's very own Tech Note say that it was NOT tested and actually provide the names of two registry keys to download and install to fix the problems.  DO NOT BLAME THIS ON MS!!!  Fixing the registry with similar keys fixed the OPENGL in my CS4 and it works fine.  Adobe grayed out the OPENGL not Microsoft.  Your response has really angered me and your loyalty is admirable but very misguided.

                         

                        Below is a table from the link in my previous post.  You should read it. And so should everyone else who purchased this product.  It is Adobe's responsibility to adapt to the OS if they are developing a product, NOT the other way around.

                         

                        To make everyone who purchased this product and has a grayed-out OPENGL problem believe that their graphics card or driver is at fault is a CRIME!!!!!  What if someone went out and purchased a whole new expensive, superduper, quad something-or-other and it still didn't work?

                         

                        This issue is that there is a fix for this problem from Adobe and I want it. (see below)

                         

                        http://kb2.adobe.com/cps/404/kb404898.html

                         

                        GPU  and OpenGL Support in Photoshop CS5 and CS4

                        Supported GPUs and Operating Systems

                         

                        Operating systemGPU support and limitations

                        Mac OS PPC

                        Power PC Macintosh computers are  not supported in Photoshop CS5.            

                        Photoshop CS4 supports OpenGL features on PowerPCs when the computer  uses a supported display card, Enable OpenGL Drawing must be available  and selected in Photoshop > Preferences > Performance (Mac OS) or  Edit > Preferences > Performance (Windows).           

                        In Photoshop CS4, Advanced Drawing functions are not supported on  PowerPCs, even with a supported display card. When the Advanced Drawing  option in Advanced Settings is unavailable, Photoshop turns off Move  Color Matching to the GPU, 3D GPU features, and uniform size  checkerboard compositing.
                        Mac OS IntelSupported           
                        Advanced Mode in Advanced Settings is not available in Mac OS X 10.5.x
                        Windows XP 32Supported, but Enable  OpenGL Drawing is deselected by default
                        Windows Vista 32Supported
                        Windows Vista 64Supported
                        Windows XP 64Photoshop CS5 was not tested on  Windows XP 64-bit Edition, so it is not supported. OpenGL settings are  disabled on this operating system. To turn on OpenGL settings for  Photoshop CS5, download and install the AllowGLXP64_ON and  AllowGXXP64_OFF registry keys on the Adobe download site. Run the  AllowGLXP64_ON key to turn on OpenGL settings. Note, that this registry  key may create other issues, and its use is not supported. SeeUsing  OpenGL in Windows XP 64-bit Edition in Photoshop CS5" (TechNote kb405064) for more  information.            

                        While Photoshop CS4 can work well on Windows XP 64-bit Edition, Adobe  doesn't officially support it because it hasn't been thoroughly tested.  Because it wasn't fully tested, OpenGL settings are disabled by default  on Windows XP 64-bit Edition.


                        • 9. Re: OpenGL won't enable...
                          Zeno Bokor CommunityMVP

                          Windows XP64 isn't supported, says so right there. What that means is that Photoshop might or might not work on XP64 but in either case, don't expect to get help from Adobe. It's the same thing as complaining to Adobe that you can't get Photoshop CS5 to run on MS DOS.

                          • 11. Re: OpenGL won't enable...
                            mon194 Community Member

                            Fixed. I downloaded the plugins from: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4056&fileID=3769 even though they were for CS4/

                            • 12. Re: OpenGL won't enable...
                              vdtconsult Community Member

                              I'm sorry - but you are missing the point.  Do you not see the names of the two registry keys (below in bold) that Adobe says to download to fix this problem.  All I want is the links to these two registry keys.  Adobe says they got'em.  Give them to me.

                               

                              "To turn on OpenGL settings for  Photoshop CS5, download and  install the AllowGLXP64_ON and  AllowGXXP64_OFF registry keys on the  Adobe download site. Run the  AllowGLXP64_ON key to turn on OpenGL  settings."

                               

                              Don't care if they don't support my problems.  I'm not a network user.  I'm a single XP 64-bit user and these fixes, available at the link below, so graciously provided by Adobe (although they did not support my system THEN or now) corrected the problem in my CS4.

                               

                              http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4056&fileID=3769

                               

                              (Thanx for the link mon194, but these did not fix my CS5).

                               

                              So I can get help from Adobe and I guarantee you that ultimately, I will.

                              • 13. Re: OpenGL won't enable...
                                vdtconsult Community Member

                                Thanks buddy.  I have those.  They corrected my CS4.  Are you running CS5 extended?

                                 

                                jill

                                • 14. Re: OpenGL won't enable...
                                  mon194 Community Member

                                  Yup.. Works perfectly now.

                                  • 15. Re: OpenGL won't enable...
                                    vdtconsult Community Member

                                    Thanks, I will give this a try.


                                    • 16. Re: OpenGL won't enable...
                                      vdtconsult Community Member

                                      Your OS is Windows 7.  I am on Windows XP 64-bit which they will have to pry out of my cold dead fingers.

                                      • 17. Re: OpenGL won't enable...
                                        vdtconsult Community Member

                                        I don't know who you are or where you came from but....THANK YOU!!!!!!!

                                         

                                        jill

                                        • 18. Re: OpenGL won't enable...
                                          SG... Employee Hosts

                                          Hi mon194,

                                           

                                          I'm glad to hear you have the OpenGl features working. I contacted someone to look into the GMA 4500 yesterday, so we might get more info soon. I didn't realize the reg. keys would work across versions, but glad it has you up and running.

                                           

                                          Did you have CS4 running on this machine before?

                                           

                                          regards,

                                          steve

                                          • 19. Re: OpenGL won't enable...
                                            vdtconsult Community Member

                                            It isn't a general rule that the reg keys work across versions.  I had to modify the keys that corrected my problem with CS4 from (version) 11 to 12 and then apply them as suggested by my hero "Kid PPS" who pointed me to http://forums.adobe.com/thread/628944 

                                            And what do you think? There it was.  A fix for OpenGL for CS5 on XP 64-bit. Amazing.

                                             

                                            The "kid" made my day.

                                             

                                            jill

                                            • 20. Re: OpenGL won't enable...
                                              Chris Cox Adobe Employee

                                              Using OpenGL on XP-64 is not a fix, it is a hack that may or may not work (most likely "not").

                                              There are many good reasons why we don't support XP-64.

                                              • 21. Re: OpenGL won't enable...
                                                vdtconsult Community Member

                                                Well it did work and if it is a hack, it was supplied by your very own Adobe.  If you read my other posts, you can actually get the link to the Tech Note that explains how to enable OpenGL now instead of waiting for Adobe to provide the "fix" that they are currently working on.

                                                 

                                                All that needed to be done was modify the previous reg keys that Adobe provided to fix CS4 on XP 64-bit to reflect version 12 instead of 11(just one teeny tiny little numerical digit)...unless of course, you're afraid to mess with the registry.  I wasn't.  I now have a fully functional OpenGL with ALL the advanced features that I am entitled to for the price I paid.

                                                 

                                                Adobe may have very good reasons not to support XP 64-bit.  Quite frankly, I don't really care.

                                                • 22. Re: OpenGL won't enable...
                                                  gener7 Community Member

                                                  That what I did for my W7/32-Intel 965-x3100 setup. Border problem gone. I know it's not supposed to be a fix,but if there are no further problems it will do if/when a valid one comes along.

                                                   

                                                  Well,did run into a problem with the marquee tool. Nice while it lasted.


                                                  • 23. Re: OpenGL won't enable...
                                                    mon194 Community Member

                                                    Yes, I had CS4 on my pc before. The reg keys for CS4 only worked the first time I loaded CS5, but I copied the same keys to the CS5 key path (12.0) and it worked once more.

                                                    • 24. Re: OpenGL won't enable...
                                                      Jane Fiala Community Member

                                                      Hi Jill, I too am having the same problem.  I purchased the Upgrade specifically for the new brush preview and brush tips.  I followed your links, but I have to admit that I need specific information in detail on how to do the fixes.  Can you explain to me exactly how you applied the fixes?  I would so appreciate it.

                                                       

                                                      Jane

                                                      • 25. Re: OpenGL won't enable...
                                                        Chris Cox Adobe Employee

                                                        Again, the registry keys are not fixes - they are intended for troubleshooting only.

                                                        If you are on XP-64, don't expect OpenGL drawing to work correctly -- there are many known bugs that Microsoft will not be fixing (nor video card makers).

                                                        • 26. Re: OpenGL won't enable...
                                                          Jane Fiala Community Member

                                                          Well, I fixed it.  Thanks for all the information.   I was afraid I was going to have to send it back.  Jane

                                                          • 27. Re: OpenGL won't enable...
                                                            dec9 Community Member

                                                            If "fixed" by using the registry hack the problem is still there but now masked. It may be working but the main hardware/software problem was not fixed.

                                                            • 28. Re: OpenGL won't enable...
                                                              vdtconsult Community Member

                                                              Hi Jane.  I'm glad that you fixed the problem.  I don't understand these Adobe guys in these posts.  If Adobe didn't want us to fix the problem with registry changes, why would they post the fix on their tech site??????  And they ALL blame it on Microsoft.  It seems to me that the software developers need to adapt to the OS and not the reverse.  What a nightmare that would be.  I mean, just how many operating systems are there out there?  Oh, let me count them - 1,2,3.  And just how many software developers are there out there?  Hmm...

                                                              • 29. Re: OpenGL won't enable...
                                                                Chris Cox Adobe Employee

                                                                Again - the registry entries are made available to diagnose problems.  They are not solutions, just diagnostic tools to help isolate driver bugs (and for driver makers to test with).

                                                                 

                                                                 

                                                                Windows XP-64 has bugs that Microsoft won't fix, and drivers that aren't being updated.

                                                                Because of that, we could not make OpenGL drawing work reliably on XP-64, so Photoshop disabled OpenGL drawing on XP-64.  Photoshop adapted.  Now you're trying to work around that by using diagnostic tools to force OpenGL to be enabled, even though we know it doesn't work reliably.

                                                                 

                                                                If the bug is in the OS, sometimes developers can work around it, and sometimes they cannot.  If the bug cannot be worked around, then it is the responsibility of the OS maker to fix the bug.

                                                                But if are using an OS that the maker is no longer updating or supporting...

                                                                • 30. Re: OpenGL won't enable...
                                                                  Jane Fiala Community Member

                                                                  The problem, as I see it, is this:  When I researched CS5 on the Adobe site, it clearly stated that my system was compatable with with this software.  I was satisfied with my current copy of Photoshop so why upgrade?  BECAUSE OF THE NEW BELLS AND WHISTLES! 

                                                                   

                                                                  I use Photoshop for painting and photomanipulation.  So naturally I would want to upgrade because of these specific features.  If there was a problem it should have been addressed before I purchased ths software.  Can you tell me why this wasn't addressed? 

                                                                   

                                                                  If this information was available before, I would not have purchased the product.  Thanks everyone for your posts.

                                                                   

                                                                  Jane

                                                                  • 31. Re: OpenGL won't enable...
                                                                    Jane Fiala Community Member

                                                                    Hi Jill, see my post to Chris.  Thanks for the acknowledgement.  Jane

                                                                    • 32. Re: OpenGL won't enable...
                                                                      Chris Cox Adobe Employee

                                                                      Jane - what do you expect Adobe to solve?  That you might be running an OS that Adobe stated it does not support?  That you might have a video card driver that is out of date?

                                                                      If your video card and driver are working and support the minimum stated requirements, then the OpenGL features in Photoshop will work.

                                                                      If your OS, drivers or video card are not working correctly then Photoshop has no choice but to disable features that it knows won't work.  We try hard to keep Photoshop working on all hardware and reasonable OS versions, but there are limits to what we can support.

                                                                       

                                                                      I and the other forum readers would love to help you get your system working, but we're going to need more information on the exact problem and details of your system.

                                                                      • 33. Re: OpenGL won't enable...
                                                                        Noel Carboni Community Member

                                                                        Jane:  Not supported!

                                                                         

                                                                        You have no business being upset with Adobe about this, nor littering up this forum with rants.

                                                                         

                                                                        What you DO have is a computer capable of running Windows XP x64 edition.

                                                                         

                                                                        Is it capable of being upgraded to the latest vesion of Windows?  Unless you have some particular incompatibilities, I'm guessing it is.

                                                                         

                                                                        I know it's expensive, but hey, you dropped the money for Photoshop so...  Why not move up to a modern, supported operating system?  It's becoming clear you're not going to get all the gee-whiz features you want with XP.  It's been a nice run, but XP is long in the tooth.  With a little care during setup and some tweaks Windows 7 can be very nice, actually.

                                                                         

                                                                        -Noel

                                                                        • 34. Re: OpenGL won't enable...
                                                                          Chris Cox Adobe Employee

                                                                          Noel - it may not be that bad. Jane's "me too" didn't include a lot of details, so it is possible that she is not on XP-64, but just has a bad driver that won't allow Photoshop to enable the OpenGL features, or a mobile chipset that doesn't really support the requirements, etc.

                                                                          And some people do have reasons for sticking with older operating system (especially when dealing with enterprise software, or specialty driver software).

                                                                          • 35. Re: OpenGL won't enable...
                                                                            Jane Fiala Community Member

                                                                            Hi Guys, I do have Windows 7 in my netbook, but I'm having a few issues.  My husband's company is also have Windows 7 issues, so yes, I have the yips when thinking of moving to Windows 7, yet.  That's also the reason I never moved to Vista.   My XP runs like a Gem. However, I'd still like to go back to my earlier mention:  that being that Adobe did not let the buyer know that XP-64 was not compatible with CS5.  Had I know that, I wouldn't have purchased.  Thanks again.  Jane

                                                                             

                                                                            Date: Sat, 12 Jun 2010 18:04:26 -0600

                                                                            From: forums@adobe.com

                                                                            To: janewoodenhorse@msn.com

                                                                            Subject: OpenGL won't enable...

                                                                             

                                                                            Hey Jane, you have a computer capable of running Windows XP x64 edition.

                                                                             

                                                                            Is it capable of being upgraded to the latest vesion of Windows?  Unless you have some particular incompatibilities, I'm guessing it is.

                                                                             

                                                                            I know it's expensive, but hey, you dropped the money for Photoshop so...  Why not move up to a modern, supported system.  It's becoming clear you're not going to get all the gee-whiz features you want with XP.  It's been a nice run, but XP is long in the tooth.

                                                                             

                                                                            -Noel

                                                                            >

                                                                            • 36. Re: OpenGL won't enable...
                                                                              Jane Fiala Community Member

                                                                              All I'm saying, Chris, is that a simple disclaimer would have sufficed.  I simply would not have purchased had the information been available.  Just saying.  Thanks for all the information everyone has given.  I really appreciate it.

                                                                               

                                                                               

                                                                               

                                                                              Jane

                                                                               

                                                                              Date: Sat, 12 Jun 2010 12:27:07 -0600

                                                                              From: forums@adobe.com

                                                                              To: janewoodenhorse@msn.com

                                                                              Subject: OpenGL won't enable...

                                                                               

                                                                              Jane - what do you expect Adobe to solve?  That you might be running an OS that Adobe stated it does not support?  That you might have a video card driver that is out of date?

                                                                              If your video card and driver are working and support the minimum stated requirements, then the OpenGL features in Photoshop will work.

                                                                              If your OS, drivers or video card are not working correctly then Photoshop has no choice but to disable features that it knows won't work.  We try hard to keep Photoshop working on all hardware and reasonable OS versions, but there are limits to what we can support.

                                                                               

                                                                              I and the other forum readers would love to help you get your system working, but we're going to need more information on the exact problem and details of your system.

                                                                              >

                                                                              • 37. Re: OpenGL won't enable...
                                                                                Noel Carboni Community Member
                                                                                function(){return A.apply(null,[this].concat($A(arguments)))}

                                                                                stumped1129 wrote:


                                                                                All I'm saying, Chris, is that a simple disclaimer would have sufficed.  I simply would not have purchased had the information been available.  Just saying. 

                                                                                 

                                                                                I just can't let this kind of dismissive statement go.  You're acting like you expected Adobe to call you up and personally tell you it wouldn't work on XP x64...  Life ain't like that!

                                                                                 

                                                                                I looked at this page, really quite easy to find on Adobe's site:  http://www.adobe.com/products/photoshop/photoshop/systemreqs/

                                                                                 

                                                                                Lo and behold, it tells you operating systems Photoshop CS5 runs on.  XP x64 is not listed there.

                                                                                 

                                                                                Requirements.jpg

                                                                                 

                                                                                Was the print too small or something?  XP x64 is not listed there.  Nor does XP x64 have a service pack 3, so you can't say you were confused by that.

                                                                                 

                                                                                You need to take some responsibility for missing this and stop blaming Adobe.

                                                                                 

                                                                                -Noel

                                                                                • 38. Re: OpenGL won't enable...
                                                                                  Jane Fiala Community Member

                                                                                  I'll take all the responsibility!  I'm not a computer geek.  I make art.  It's all I can do to learn how to use the software, and I'm new to that too.  If I offended anyone, I'm sorry.  I think I'll use another place to find answers to questions.  thanks again.

                                                                                  • 39. Re: OpenGL won't enable...
                                                                                    dec9 Community Member

                                                                                    To be fair to stumped: there is no mention of Vista or Windows 7 64 bit being supported either. Can a average person who has very little knowledge figure it out as written? One would assume, since XP, Vista, Windows 7 are batched together that if Vista 64 bit and Windows 7 64 bit is supported then should be XP 64 bit.

                                                                                     

                                                                                    That whole paragraph needs to be modified. It is very confusing for a person with little computer knowledge to figure out. If XP 64 bit is not supported then it should state so.

                                                                                     

                                                                                    Edit:

                                                                                    Adobe needs to take responsibility for the piss poor written paragraph. 

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