1 2 Previous Next 73 Replies Latest reply: Aug 8, 2014 10:38 AM by leebergtally RSS

    After Effects CS5 hangs on startup

    airbusjoerg

      After Effects CS5 (MAC, german trial version) needs 5-10 minutes to start up, hangs on the message "MediaCore wird initialisiert". On another Mac (small macbook!) it works fine. I did a reinstall, no effect. No plugins are installed.

        • 1. Re: After Effects CS5 hangs on startup - Adobe QT32 Server-Prob
          airbusjoerg Community Member

          Seems the Adobe QT32 Server causes the problem. It is started along with every app. Together with After Effects ist freezes the system ... if I kill the task, after effects starts without any problems.

           

          Is there any workaround, for example can I block the starting of QT32 together with AE ?

          • 2. Re: After Effects CS5 hangs on startup
            Shadaim

            I have the same problem, but on Windows 7 Enterprise x64. (German Trial, too.) When i kill the task "Adobe QT32 Server.exe" it won't work! After Effects didn't start, never! I can wait 20 Minutes and nothing happends.

            Please Help.

            • 3. Re: After Effects CS5 hangs on startup
              Todd_Kopriva Adobe Employee

              What are the versions of Mac OSX that you're using, both on the computer where After Effects is hanging and on the computer where it is working fine?

               

              You shouldn't kill the Adobe QT32 Server process while After Effects is running. After Effects relies on that process to use QuickTime files. However, it may be the case that this process keeps running when you quit After Effects; in which case you should kill the process before you restart After Effects.

               

              There's more information about this on this thread: http://forums.adobe.com/thread/629806

              • 4. Re: After Effects CS5 hangs on startup
                Shadaim Community Member

                After Effects hangs up to 1 hour at starting. Why?

                When i remove this folder "C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\(Media Core plug-ins)" After Effects gave me this Error, http://yfrog.com/9gdoaej

                Why it takes so much time to load this little folder? I want to work with After Effects, please help us.

                My OS is Windows 7 Enterprise x64

                 

                Thanks

                 

                 

                Edit: It WORKS! My firewall have blocked After Effects, i removed it and it works very well!

                • 5. Re: After Effects CS5 hangs on startup
                  airbusjoerg Community Member

                  I have the CS5 Master Trial installed on a Macbook Pro 13" with Snow Leo 10.6.3 - After Effects starts within seconds.

                   

                  The second computer is an iMac 3.06Ghz 24" with Quicktime 7 Pro installed (and Quicktime X). Same Snow Leo 10.6.3. Every app from the master pack starts very fast, only After Effects needs 5-10 minutes which is caused by the QT32-process. The process comes up within After Effects, he is not running prior to starting AE. If I kill the process immediately after start, the start sequence of After Effects is starting again and is finished within seconds.

                   

                  I tried everything, including a complete reinstall and using onyx to clean up the mac itself... no result.

                   

                  By the way: in activity-monitor I can see that the QT32 seems to hang on "vnode: FD unavailable" ever and ever again... but I don't know if that's important

                  • 6. Re: After Effects CS5 hangs on startup
                    airbusjoerg Community Member

                    Another question: why starts premiere pro cs5 without any problems using that same qt32-process?  Starting after effects, the qt32-process causes 5 minutes pausing, starting premiere pro theres no problem. What is the difference between the AE-qt32 process and the PPro-qt32-process?

                    • 7. Re: After Effects CS5 hangs on startup
                      Todd_Kopriva Adobe Employee

                      After Effects uses TCP to communicate with the QuickTime server (Adobe QT32 Server) and the Dynamic Link manager, but we limit the connections to the local machine only (which is enough for most firewalls).

                       

                      If you are having problems with After Effects hanging in communication with either of these processes, then explicitly telling your firewall to allow them to communicate may help.

                       

                      Here are the executables that might be affected:

                      dynamiclinkmanager.exe
                      Adobe QT32 Server.exe
                      aftereffects.exe
                      PProHeadless.exe

                      • 8. Re: After Effects CS5 hangs on startup
                        kenn.michael

                        Which port do we need to open up to let AE communicate with QT32 Server?  AE hangs on my desktop machine, but opens up perfectly on my laptop.  I'm not aware of any difference in networking settings between them.

                        • 9. Re: After Effects CS5 hangs on startup
                          airbusjoerg Community Member

                          Same to me. Again, on my macbook it works. It has the same network settings.

                           

                          If the QT32-Server with AfterEffects is blocked, why starts the QT32-Server with Premiere Pro at the same computer without problems? Isn't it the same process?

                          • 10. Re: After Effects CS5 hangs on startup
                            calebbaker Community Member

                            I'm having the same problem and it's really starting to frustrate me. AE (Cs5) hang son start-up until I kill the "Adobe QT32 Server" process. But if I do that I can't dynamiclink or export in any QT format. I can open Premiere Pro (Cs5) or any other Cs5 program just fine. I've tried deleting the preferences thing, tried reinstalling, and a few other things but no luck. I have a Macbook Pro 2.88ghz C2D 4gb ram with 10.6.3 and QT 7 is installed. Please fix this Adobe.....

                            • 11. Re: After Effects CS5 hangs on startup
                              airbusjoerg Community Member

                              As I wrote above, I'm on a MAC, not on PC, so the *.exe-hint (firewall) is useless.

                               

                              I can't believe, that my computer should be the problem because premiere pro with the same qt32-process starts without any problems.

                               

                              I'm in the trial here, don't know if I buy the package when there's no solution for this problem... :-(

                              • 12. Re: After Effects CS5 hangs on startup
                                lmenningen

                                Have you explicitly told your firewall to allow them to communicate, as Todd stated, and you still have the same problem?

                                 

                                I'm just curious.

                                • 13. Re: After Effects CS5 hangs on startup
                                  calebbaker Community Member

                                  I have a Mac... I don't have a firewall. I have a program called Little Snitch that is the closest thing to a firewall, it's a network traffic monitor. But even when I disable it After Effects doesn't work.... The only way right now that I can get AE 10 to open is by quitting the "Adobe QT32 Server" process and as I stated before, it jacks up my workflow in After Effects... I have pretty much tried anything and everything that has been listed about this topic on these forums: deleting preferences, reinstalling After Effects, creating a separate user, etc... I think until Adobes finds a fix for this shenanigan I am just going to stick with AE 9...

                                  • 14. Re: After Effects CS5 hangs on startup
                                    airbusjoerg Community Member

                                    I tried everything. Another user, booting without user-extensions, removing quicktime-7-player, shutting down little snitch, repairing everything using onyX and so on and so on...

                                     

                                    Again, on my macbook virtually the same configuration incl little snitch it works... Only difference: no quicktime player 7 installed...

                                    • 15. Re: After Effects CS5 hangs on startup
                                      seth monger Community Member

                                      AE and Pr both use separate copies of the QT32 Server when running.  This is normal.   If both apps are running at the same time it may not be clear which QT32 Server is which.  You may want to avoid that while investigating these issues.

                                      • 16. Re: After Effects CS5 hangs on startup
                                        Faresx

                                        Why can't adobe just remake the programs to fix these problems? Mainly caues there is a lot of errors with 64 bit

                                        • 17. Re: After Effects CS5 hangs on startup
                                          airbusjoerg Community Member

                                          If the QT32-Servers from AE and Premiere are different, what is the difference? Since premiere starts up, the problem must be somewhere at those code of QT32, which is different from the Premiere-one.

                                          • 18. Re: After Effects CS5 hangs on startup
                                            Stephan Mayer

                                            Thank you very much Adobe.

                                             

                                            Installed the upgrade from AE cs4 to AE cs5  and bingo AE is not working.

                                            I'm using a Mac Pro 4core 8gb ram Mac OS X 10.6.3 (10D573).

                                             

                                            Clicking the icon gives me nothing at all.

                                             

                                            Already reinstalled but no change.

                                             

                                            Come on Adobe, I need to make a living. What is this all about?

                                            • 19. Re: After Effects CS5 hangs on startup
                                              seth monger Community Member

                                              Some of you appear to be having different problems.  Let's keep this thread focused on QT32 server related hangs only.  Please start a new thread if:

                                               

                                              1. you are never seeing an AE splash dialog come up

                                               

                                              2. the splash dialog does not say "Initializing MediaCore" during the hang you are seeing

                                               

                                              3. killing the QT32 Server process  in the Activity Monitor (mac)  / Task Manager (windows) does not result in unfreezing AE.   

                                               

                                              Please note that if the Activity Monitor says QT32 Server is "unresponsive",  that can be normal and does not, by itself, mean you are experiencing a QT32 Server hang problem.    If (2) is happening but not (3), then you are likely experiencing some other plugin related issue than the QT32 server.  If all the above do apply to you.  Make sure you've tried the firewall fix mentioned above first.

                                               

                                              If that doesn't help, on Mac please get the following information:     Repeat the hang with only AE running,  then go to the Activity Monitor and select the QT32 Server process.   Then press the "Sample Process" button at the top of the window.   When the sample is complete,  please post the first page of the resulting text file.

                                              • 20. Re: After Effects CS5 hangs on startup
                                                airbusjoerg Community Member

                                                The list is much too long, I decided to load it up onto my server (zipped)...

                                                 

                                                heres the link:

                                                 

                                                http://www.airbuscockpit.de/analysis.zip

                                                • 21. Re: After Effects CS5 hangs on startup
                                                  calebbaker Community Member

                                                  [log edited out so that the thread is readable]

                                                  • 22. Re: After Effects CS5 hangs on startup
                                                    seth monger Community Member

                                                    Thanks guys.  It looks like both of you are having a similar problem with a third party AVI codec.  Please remove or uninstall any third party AVI codecs such as DivX,  XVid, etc. from your system and try AE again.  

                                                     

                                                    You can also temporarily disable these components by closing any QT related apps and then dragging components out of the Library/QuickTime folder on your boot drive.   If that works, try adding them back one by one until it fails again.  That is the problem codec.

                                                    • 23. Re: After Effects CS5 hangs on startup
                                                      calebbaker Community Member

                                                      Aww man thanx so much.... It is an AVI Importer component. I can't thank you enough!

                                                      • 24. Re: After Effects CS5 hangs on startup
                                                        airbusjoerg Community Member

                                                        YES! Man, you are the hero of the month.

                                                         

                                                        If you ever come to dresden, germany we will have a drink together... :-) (or two...)

                                                         

                                                        Best regards

                                                        Joerg

                                                        • 25. Re: After Effects CS5 hangs on startup
                                                          seth monger Community Member

                                                          Thanks for your help figuring this out.. and for the beer offer. Don't think  I'll be in Dresden any time soon, but if you could recommend a brand I'll give it a try here..  hoist a virtual toast as it were 

                                                           

                                                          Just for the record, this would appear to be caused by the Perian codec for Mac, correct?  Which version was causing this problem?  Thanks.

                                                           

                                                          Anyone else still have QT32 Server related problems on this thread?

                                                          • 26. Re: After Effects CS5 hangs on startup
                                                            kenn.michael Community Member

                                                            This worked for me too Seth.  Thanks for solving the issue!  AE CS5 is running beautifully smooth now.  My 'AVI Importer' file was dated 2006.  Don't know which numeric version it was.

                                                            • 27. Re: After Effects CS5 hangs on startup
                                                              airbusjoerg Community Member

                                                              One of the best german brands (beer) in here is called "Radeberger". Sorry for offtopic and just for my interest: where are you and are you really able to buy german beer there?? Cheers :-)

                                                               

                                                              Oh, forgot: I had the latest perian installed (don't know the version yet, but it was the latest one). 

                                                              • 28. Re: After Effects CS5 hangs on startup
                                                                Faresx Community Member

                                                                how can i check for third party programs on my computer? I'm not sure if i have any...

                                                                • 29. Re: After Effects CS5 hangs on startup
                                                                  seth monger Community Member

                                                                  This particular QT32 Server problem is only about third party QuickTime codecs. Are you still having a hang problem on AE startup that matches the three criteria listed in a previous post?   Are you on Mac or Windows?

                                                                   

                                                                  You would have non-standard QuickTime codecs only if you either:

                                                                  - installed them yourself  (like the Perian codec), or

                                                                  - they were installed by side effect when you installed other video applications or hardware

                                                                  • 30. Re: After Effects CS5 hangs on startup
                                                                    Faresx Community Member

                                                                    It was after i isntalled the adobe media player that this started happening

                                                                    • 31. Re: After Effects CS5 hangs on startup
                                                                      Faresx Community Member

                                                                      Sorry for the double post. I found DivX on my computer and uninstalled it and it's still happening...

                                                                      • 32. Re: After Effects CS5 hangs on startup
                                                                        calebbaker Community Member

                                                                        Seth no this was not caused by the Perian component (for me anyway). It was an AVI Importer component.... I have also had problems with After Effects on other computers and these problems were caused by bad fonts on my system so I suggest to others to check that if they are having problems too...

                                                                        • 33. Re: After Effects CS5 hangs on startup
                                                                          8rik Community Member

                                                                          I installed the CS5 demo of AE on an 8-core 3.2GHz Mac Pro running OSX 10.6.2 and couldn't believe the ridiculous startup time.

                                                                           

                                                                          I just want to say that I'm glad I finally found this thread (after searching multiple variations on Google).

                                                                           

                                                                          Following the advice above, I narrowed the culprit down to a QT component: AviImporter-r7 (Intel).component

                                                                           

                                                                          I am not sure where this component originated, but perhaps that will be useful for someone else knowing the name?

                                                                          • 34. Re: After Effects CS5 hangs on startup
                                                                            la-rando

                                                                            Hello 8rik, hello everybody,

                                                                             

                                                                            I'm working on a Imac 3.06 Ghz Interl Core 2 Duo / 4 Go 1067 Mhz RAM / OS 10.6.4

                                                                            AE CS5 failed on demo and final version due to the Adobe qt32 server process.

                                                                            On my computer, impossible to find the "AviImporter-r7 (Intel).component".

                                                                            Where is it ?

                                                                            What to do ?

                                                                            Adobe support is not able to help me or fix the problem...

                                                                             

                                                                            The Mac path is :

                                                                            Library > Quicktime

                                                                             

                                                                            I erased : AviImporter-r7 (Intel).component AND XviD_Codec-r58 (Intel).component

                                                                            Both were 4 years old (2006 !)

                                                                             

                                                                            IMPORTANT : just renaming the files is useless / erasing the files makes AE CS5 work in 5-10" instead of 2-6' !

                                                                             

                                                                            Ce message a été modifié par : la-rando

                                                                            • 35. Re: After Effects CS5 hangs on startup
                                                                              8rik Community Member

                                                                              La-rando - glad you figured it out.

                                                                              • 36. Re: After Effects CS5 hangs on startup
                                                                                yoginaut

                                                                                For me killing the QT32 Server.exe before I start After Effects worked. No waiting anymore with the "Media Core initialization" in the splash screen. Windows 7 64bit and After Effects CS5

                                                                                • 37. Re: After Effects CS5 hangs on startup
                                                                                  rontoon@aol.com Community Member

                                                                                  I'm running AE CS5 on Windows 7 (64 bit). The program worked fine for months but is now hanging up on start up during the Initializing MediaCore sequence. It takes about 5 minutes to launch the program and when it finally does I get the following error message:

                                                                                   

                                                                                  You have at least one output module template that refers to a missing output plug-in. Please check your Output Module Templates.


                                                                                  It seems to have lost the Quicktime codec and now will not recognize any files in the Quicktime format.

                                                                                  • 38. Re: After Effects CS5 hangs on startup
                                                                                    Todd_Kopriva Adobe Employee

                                                                                    > I'm running AE CS5 on Windows 7 (64 bit). The program worked fine for months but is now hanging up on start up during the Initializing MediaCore sequence. It takes about 5 minutes to launch the program and when it finally does I get the following error message:

                                                                                     

                                                                                    You have at least one output module template that refers to a missing output plug-in. Please check your Output Module Templates.


                                                                                    It seems to have lost the Quicktime codec and now will not recognize any files in the Quicktime format.

                                                                                     

                                                                                    See this document:

                                                                                    http://kb2.adobe.com/cps/857/cpsid_85711.html

                                                                                     

                                                                                    That document talks about aggressive firewall settings, but we've also seen that some other software (like FileMaker) can block the TCP communication that these components require.

                                                                                     

                                                                                    If I'm right about what's causing the problem, the QuickTime failure is because After Effects is being prevented by some software on your computer from communicating with the Adobe QT32 Server process.

                                                                                    • 39. Re: After Effects CS5 hangs on startup
                                                                                      rontoon@aol.com Community Member

                                                                                      THANK YOU!!! Problem solved!!!

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