33 Replies Latest reply: Nov 3, 2014 9:29 AM by mmtrh RSS

    Oh, Error in FireWorks CS5!

    Junaid Atari Community Member

      Today i installed FW CS5, i opened two files one by one... and when i closed 2nd file (2nd file tab). I got this error like FW CS4:

       

      "An internal error occurred"

      "An internal error occurred"

       

      what's this? any solution... ????

        • 1. Re: Oh, Error in FireWorks CS5!
          Junaid Atari Community Member

          FireWorks CS3


          FireWorks CS4


          and now on


          FireWorks CS5

           

          I just see that things..

           

          "An internal error occurred"


          "Could not render the database"


          "Not enough memory"


          "FW Crash without notification"


          "FW goes hang if we do hard actions"


          If Adobe fixed these errors in FW CS5, why am seeing again..

           

          my PC:

           

          Dual Core 2 Ghz

          4 GB RAM

          Nvidia 8500 GT with 512MB VRAM


          so why FW CS5 with these errors?

          • 2. Re: Oh, Error in FireWorks CS5!
            Panos Zygopoulos Community Member

            All these errors occured in FW CS5??

            Well, i came up with some problems too.

             

            When opening fireworks, a message comes up saying something about not having the permission for something, because i'm not logged in as administrator, something like that. I don't remember what it said exactly because i have choosen not to appear again (In adittion, this message box appeared to respond only to double click, don't understand why )

            A more serious problem seems to be this: At the welcome screen, the "Open a Recent Item" menu, does not work, except the "open" button.

             

            Sag-e-Attar Junaid Atari wrote:

             

            Today i installed FW CS5, i opened two files one by one... and when i closed 2nd file (2nd file tab). I got this error like FW CS4:

             

            "An internal error occurred"

            "An internal error occurred"

             

            what's this? any solution... ????

            installing fireworks mx might work

            • 3. Re: Oh, Error in FireWorks CS5!
              Panos Zygopoulos Community Member

              Just to be clear,i like fireworks, it's a fantastic program, and i'm always excited when a new version comes out, but it looks like adobe does not seem to like it that much. It's a shame because Fireworks is better than Photoshop and Illustrator and should be given more attention.

              • 4. Re: Oh, Error in FireWorks CS5!
                pixlor Community Member

                When opening fireworks, a message comes up saying something about not having the permission for something, because i'm not logged in as administrator, something like that.

                 

                When you want to run Fireworks, try running as an administrator. Click Start, navigate to a Fireworks icon (I have one pinned to the top, but there's also one in the Adobe folder under All Programs), then right-click the icon and select "Run as administrator."

                 

                I don't know if that will help, but that's how you do it.

                • 5. Re: Oh, Error in FireWorks CS5!
                  Panos Zygopoulos Community Member

                  I did that and it runs normally. But, since i choose not to show again, i don't see any difference now. It probably would have worked earlier.

                  thanks anyway.

                  • 6. Re: Oh, Error in FireWorks CS5!
                    Artnetik

                    I am totally disappointed again! Since first CS I'm constantly getting Not Enough Memory, and Fireworks crash in the middle of the work! And this continues through all versions! I have 8 GB of RAM and still no help. Total SHAME. I was about to buy CS5, but this ridiculous ERROR definitely discouraged me from purchasing.

                     

                    So sad...

                    • 7. Re: Oh, Error in FireWorks CS5!
                      Junaid Atari Community Member

                      Yeah, Doesn't work here too.


                      -- Sag-e-Attar Junaid Atari

                      • 8. Re: Oh, Error in FireWorks CS5!
                        Jim_Babbage Community Member

                        Rather than "buy" anything, why don't you just test out the trial?

                         

                        Jim Babbage

                        • 9. Re: Oh, Error in FireWorks CS5!
                          Junaid Atari Community Member

                          Yeah  Jim... your right!

                          • 10. Re: Oh, Error in FireWorks CS5!
                            Artnetik Community Member

                            Well Jim, how do you think I would get that error if I wouldn't have try it? Of course I'm testing on tryout version.But I assume there is no diference in the full one...

                            • 11. Re: Oh, Error in FireWorks CS5!
                              Jim_Babbage Community Member

                              Apologies, Dave. Let's talk details. What is your OS? Are you experiencing this problem with the same file or multiple files? Can you detail the steps you're taking before the error occurs? Did you have any pre release versions installed? What is your hardware configuration?

                              • 12. Re: Oh, Error in FireWorks CS5!
                                Artnetik Community Member

                                Ok, no problem . I'm currently runing 64bit Windows 7 on AMD Phenom II X4  2800 MHz, ATI Radeon HD 4850 and 8GB of RAM. But this error occureed even on my portable computer, with Windows Vista, Pentium Core Duo 2,0 GHz, ATI Mobility radeon X1350 and 2 GB RAM. The problem shows always after a longer work with one project file, no matter if there is single or multiple ones. After about an half of hour of work, the main window of Fireworks became gray all over the drawings and in top left corner the "Not enough memory" text appears. If I have luck I can save the file, but in most cases, I lost all data. I've got this error since CS 2 I think. Currently I have installed both, CS4 and CS5 on my computer.

                                • 13. Re: Oh, Error in FireWorks CS5!
                                  Jim_Babbage Community Member

                                  Ok thanks. How many history steps are you set to? Any third party extensions installed?

                                  • 14. Re: Oh, Error in FireWorks CS5!
                                    Artnetik Community Member

                                    By default, I didn't change it and there is no third party extensions. I took a look, there are 20 maximum undos.

                                    • 15. Re: Oh, Error in FireWorks CS5!
                                      Jim_Babbage Community Member

                                      So you're at 50 History steps?

                                       

                                      Jim Babbage

                                       

                                      http://www.peachpit.com/store/product.aspx?isbn=0321562879

                                      • 16. Re: Oh, Error in FireWorks CS5!
                                        Chess64

                                        I finally solve the problem, at least in my case, I erased some files/preferences in C:\Documents and Settings\<user name>\Application Data\Adobe\Fireworks CS5 this is the list: "Fireworks CS5.mch", "Font Map.txt" and the installation language folder (in my case "en_GB").

                                         

                                        Cheers!

                                        • 17. Re: Oh, Error in FireWorks CS5!
                                          Jim_Babbage Community Member

                                          Was this a "trial and error" effort, Chess, or did you get the list elsewhere?

                                           

                                          Jim Babbage

                                          • 18. Re: Oh, Error in FireWorks CS5!
                                            mari8899 Community Member

                                            I tested Fireworks CS5 heavily for 40+ hours on old computer that has ooold AMD Athlon 3500+ processor with 1 GB of old DDR ram (yes not even DDR2) with old WindowsXP. And in that time I had Dreamweave CS5 opened also so he took a 'bit' of memory also.

                                            Didn't had not single one 'shutdown', not single one error, nothing everything worked just perfectly.

                                            On stronger computers it works even better, if anyone has any problems with it now, could be other software issues, they are using something else that could then conflict and crash Fireworks.

                                            I was really surprised to see FCS5 working so great on those old computers, couldn't belive it.

                                            • 19. Re: Oh, Error in FireWorks CS5!
                                              Chess64 Community Member

                                              Yeah, a little "trial and error" effort of 2 hours aprox.

                                              By the way, the error came after I changed the size of virtual memory.

                                               

                                              Cheers!

                                              • 20. Re: Oh, Error in FireWorks CS5!
                                                nickanderegg

                                                Well, I just figured out what TRIGGERS "An internal error has occurred." to appear: I am able to move my cursor all around Fireworks CS5 on the menus, sidebars, etc, but once I actually move my cursor over the canvas, the error triggers repeatedly. I have Windows 7 x64, an nVidia 9600 graphics card, 4GB of RAM and a dual-core AMD Athlon processor, and I just did a fresh install of CS5 Gold Master Collection. It's really, really annoying when I'm trying to work.

                                                • 21. Re: Oh, Error in FireWorks CS5!
                                                  Linda Nicholls Community Member

                                                  The GMC is not the final release version. You need to deactivate it, uninstall it, use the Adobe cleaner tool to remove anything that remains, and then reinstall the final release version.

                                                  • 22. Re: Oh, Error in FireWorks CS5!
                                                    Ivy Summers

                                                    Internal Error Message with CS5 Fireworks

                                                     

                                                    If you ever find out what causes this internal error occurring please let me know

                                                    because I can not use my CS5 fireworks at all, no matter what I do to try to fix the problemfrom what I found on the forums,fireworks cs5 still will not load its keeps responding on  the load with" A Internal Error has a Occurred" then all function of the fireworks programs stops and I have to use task manager to just shut it down. It was part of the cs5 web premium suite I bought this may for my company, all the other programs works fine, but the fireworks don't load

                                                    I have uninstalled and reinstalled the programs to no avail and I still keep getting this Internal error message. a few times it even blue screened my computer. I tried downloading and updating all my system drivers and everything is up to date.

                                                    I am running a win XP Pro MEDIA EDITION, with a Pen 4 - 2.6 Ghz with Hyper-Threading, 4 megs of ram, a Nvidia Geforce series 8 which is a 1 gig graphic card that has open GL3.0 and GPU 2.0 , so my system should run this programs with easy but it won’t even load.

                                                    forget about trying to contact adobe support about the problem evertime i call them they either hang up on me pass me to someone else until we are disconnected. there is no content in the support portal on this issue that i can find, This thread has been the only resources i have found on this issue and everything sugested on here has not workled.

                                                     

                                                    I have no trouble with the fireworks version of CS4 and the 2004 mx.   thankfully i can still use those programs for my work. but its very frustrating to pay so much for a programs that does not deliever.

                                                     

                                                     

                                                    so if anyone has a answer to this error message please contact me because i would love to use this new version of fireworks. but its nothing more than taking up disk space on my computer and usless to me at this point.

                                                     

                                                     

                                                    • 23. Re: Oh, Error in FireWorks CS5!
                                                      Junaid Atari Community Member

                                                      Thank you so much for your email, Jony will read email when come online.

                                                       

                                                      Thanks and its automated system, thats why you got message.

                                                       

                                                      Thanks again, Thanks.

                                                       

                                                      from:

                                                      Sag-e-Attar Junaid Atari!

                                                      • 24. Re: Oh, Error in FireWorks CS5!
                                                        Ivy Summers Community Member

                                                        I wanna thank chess64 for his version to fix the fireworks internal error message i was getting.

                                                        Your the salution fixed my issue with fireworks "Internal error"  message accept in my case I had to remove the folder named "Engish" along with the others you suggested.

                                                        it totally resolved the issue.

                                                         

                                                        Thank you Chess I owe you a beer: )

                                                         

                                                         

                                                        Sincerely

                                                        Ivy Summers

                                                        • 25. Re: Oh, Error in FireWorks CS5!
                                                          Junaid Atari Community Member

                                                          Thank you so much for your email, Jony will read email when come online.

                                                           

                                                          Thanks and its automated system, thats why you got message.

                                                           

                                                          Thanks again, Thanks.

                                                           

                                                          from:

                                                          Sag-e-Attar Junaid Atari!

                                                          • 26. Re: Oh, Error in FireWorks CS5!
                                                            DrKanukie

                                                            for windows 7 users it's here

                                                             

                                                            C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5 where <<username>> is your login username

                                                             

                                                            It is beyond belief that this software cannot run on high end 64 bit machines without this stupid memory management problems in it since CS3.

                                                             

                                                            Abode you are doing yourself no favors not supporting this product properly - someone will be along and will eat your lunch - Can we please just have a maintenance release with no new features just a rock solid platform - thankyou

                                                            • 27. Re: Oh, Error in FireWorks CS5!
                                                              conmolbry Community Member

                                                              I had the same problem and used chess64's solution with support from Ivy Summers and it fixed the problem. Seems like this bug has been around for quite a long time through several FW versions, judging by the google results when I was trying to find a solution. Not good.

                                                              • 28. Re: Oh, Error in FireWorks CS5!
                                                                stephaniejones

                                                                Thank you Chess64 for your help!  This saved my life tonight.

                                                                • 29. Re: Oh, Error in FireWorks CS5!
                                                                  J.Taniguchi

                                                                  I know the topic is a bit old but I solve my problem by removing the entire Fireworks CS5 folder. I had the same problem on CS4 which was about a font problem. So, basically, never make the mistake to install a bunch of fonts at the same time. Secound, if you change hardware or system settings, make sure to manually remove or rename Fireworks CS5 folder to avoid problems. The bad thing about it is that you will lost your custom setting such as layout.

                                                                  • 30. Re: Oh, Error in FireWorks CS5!
                                                                    Exador Community Member

                                                                    Chess64 you da man!!!   I had lost all of my panels, tools etc. and was really panicked because I need to finish a project this morning. I did what you said and everything is back!  THANK YOU!!!

                                                                    • 31. Re: Oh, Error in FireWorks CS5!
                                                                      leadutton

                                                                      Thank you for your help! I couldn't even use Fireworks CS5 - just opening it gave me the internal error.

                                                                       

                                                                      To fix, I closed Fireworks and

                                                                      1) downloaded the CS5 updater http://www.adobe.com/support/fireworks/downloads_updaters.html

                                                                      2) on Windows 7, renamed the two objects in folder C:\Users\[your name]\AppData\Roaming\Adobe\Fireworks CS5\English to add a suffix of OLD to each then re-opened Fireworks.

                                                                       

                                                                      Object I renamed in C:\Users\[your name]\AppData\Roaming\Adobe\Fireworks CS5\English:

                                                                      Fireworks CS5 Panel Prefs.xml     to     Fireworks CS5 Panel PrefsOLD.xml

                                                                      Fireworks CS5 Preferences.txt      to     Fireworks CS5 PreferencesOLD.txt

                                                                       

                                                                      Problem solved!

                                                                      • 32. Re: Oh, Error in FireWorks CS5!
                                                                        baugh123

                                                                        Hi...I did this and the updater will not run. Fireworks CS5 also will not run. I try to open it and there is no errors, no intro, no anything as well? It does this with Photoshop and other programs too?

                                                                        • 33. Re: Oh, Error in FireWorks CS5!
                                                                          mmtrh

                                                                          Hi, I followed this instruction for my Cs4 and it worked perfectly for a little while. Then it came again. I followed all possibilities for support, including the Twitter blog. I still can´t use my FW as before.

                                                                          Any permanent fix after so long time? Thank you.