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1. Re: Error Installing Adobe Air from Story Desktop Application Installer
Ratnesh-Kumar May 10, 2010 10:50 PM (in response to JimP1102)Please try running the installer with administraor privileges (run as adiministrator)
I hope you installed latest adobe air from here
Let me know if this doesn't work. You can mail me the snapshot of the error at 'ratnesh at adobe.com'
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2. Re: Error Installing Adobe Air from Story Desktop Application Installer
sunnyladkani May 10, 2010 11:06 PM (in response to JimP1102)Hi,
We are very sorry that you're facing this problem.
Could you please try it one more time with an additional step of refreshing the Story page after installing AIR.
...
So I tried installing AIR direct from the Adobe website, and it installs fine. So I go back to the Story webpage(REFRESH the Story page here) and try installing the Desktop Application again and the exact same set of events as described above happens. I uninstalled the AIR install, tried again, same result.
....
Story checks for AIR install status on the machine at the time of launch. So, if the application was launched first, and then the AIR installed, the application will not know the update AIR install status. Therefore, refreshing the Story page should work. Another way could be to install the AIR app first and then launch the application.
Thanks for reporting the issue and we'll work on fixing it soon.
In case you still face any problem, please feel free to mail back : sunny at adobe dot com.
Regards,
Sunny
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3. Re: Error Installing Adobe Air from Story Desktop Application Installer
JimP1102 May 11, 2010 7:25 PM (in response to Ratnesh-Kumar)Wait, how do you run an internet installer as an admin ?
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4. Re: Error Installing Adobe Air from Story Desktop Application Installer
JimP1102 May 11, 2010 7:29 PM (in response to sunnyladkani)Sladkani123,
YOU ARE THE MAN. Thank You, that did the trick. I had to install Air via the direct download page, then I restarted the machine (Don't know if I had to go to that extreme, but it seemed the 100% sure of starting fresh method) then opened the Story website and install it again and it worked like a charm.
Thanks Again,
Jim
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5. Re: Error Installing Adobe Air from Story Desktop Application Installer
Ratnesh-Kumar May 11, 2010 10:10 PM (in response to JimP1102)I was talking about running the air installer (AdobeAirInstaller.exe) as administrator (download link here).
From your first post,
>> it says I must install Adobe Air. So I click Install, it shows the progress bar to 100%, then errors out with a window. The window header reads "Adobe AIR Installer" and the main section of the window reads "Couldn't write the application to the hard disk.
It appeared that air installer was showing error after running the progress bar till 100%.
Anyways great to hear that the problem is resolved.
thanks
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7. Re: Error Installing Adobe Air from Story Desktop Application Installer
Ratnesh-Kumar Sep 2, 2010 8:45 AM (in response to R Sokol)Can you try following:
Windows
Delete "%appdata%\Adobe\AIR\ELS\com.adobe.AdobeStory*" (i.e. delete all the folders starting with com.adobe.AdobeStory)
Mac
Delete the application stored data: User > Library > Application Support > AIR > ELS > com.adobe.AdobeStory*
Once this is done try running the installer again.
thanks
ratnesh
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8. Re: Error Installing Adobe Air from Story Desktop Application Installer
R Sokol Sep 2, 2010 1:31 PM (in response to Ratnesh-Kumar)Thank you for your prompt reply.
Deleted folder as noted. Attempted re-install, it again failed. So...
Uninstalled AIR, then looked for all mentions of AIR on system and removed them.
Reinstalled AIR - clean install.
Attempted reinstall of Story, it failed.
Thank you for your continued support.
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9. Re: Error Installing Adobe Air from Story Desktop Application Installer
Ratnesh-Kumar Sep 2, 2010 9:25 PM (in response to R Sokol)Hi,
We regret that you are still stuck with the installer.
Can you please send us the installer log ?
You can locate it as following:
On Windows XP:
C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AIR\logs\Install.log
On Windows Vista/ Windows 7:
C:\Users\<username>Appdata\Local\Adobe\AIR\logs\Install.log
On Mac OS X:
/private/var/log/system.log (console application)
On Linux:
/home/<username>/.appdata/Adobe/AIR/Logs/Install.log
Thank you for your patience and prompt responses.
--ratnesh
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10. Re: Error Installing Adobe Air from Story Desktop Application Installer
R Sokol Sep 3, 2010 8:43 AM (in response to Ratnesh-Kumar)Here is the installer log entries as requested:
9/3/10 11:34:54 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] Starting app install of file:///Users/Shared/Downloads/AdobeStory.air
9/3/10 11:34:54 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] UI SWF load is complete
9/3/10 11:34:55 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] UI initialized
9/3/10 11:34:55 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] beginning UI styling
9/3/10 11:34:55 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] UI styling complete
9/3/10 11:34:55 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] Unpackaging to /private/var/folders/dJ/dJl0jNt6GK4MiC2esOh-GU+++TM/TemporaryItems/FlashTmp0
9/3/10 11:34:58 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] unpackaging/validation is complete
9/3/10 11:34:58 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] application is bound to this version of the runtime
9/3/10 11:34:58 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] app id com.adobe.AdobeStory
9/3/10 11:34:58 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] pub id 4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
9/3/10 11:34:58 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] Application located at /Applications
9/3/10 11:34:58 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] The certificate of the installed app fails to match either the signature or migration signature of the AIR file
9/3/10 11:35:01 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] starting cleanup of temporary files
9/3/10 11:35:02 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] application installer exiting
9/3/10 11:35:02 AM /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[344] application installer exiting
9/3/10 11:35:02 AM com.apple.launchd[223] ([0x0-0x40040].com.adobe.air.ApplicationInstaller[344]) Exited with exit code: 9Thank you for your help.
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11. Re: Error Installing Adobe Air from Story Desktop Application Installer
Ratnesh-Kumar Sep 3, 2010 9:38 AM (in response to R Sokol)From the log it seems that you had installed some previous version of adobe story air application which's publisher id conflicts with the new one.
Can you check if 'Adobe Story' is already installed in your /Applications folder,
if YES please uninstall it using the uninstaller located at /Applications/Utilities/Adobe Installers/ and try reinstalling again.
if NO please note that today we pushed a new build on production, so a new air app installer is also available, you can give it a try as well.
For installing the adobe story air app,
go to story.adobe.com,
login using username/password
Click Home, if you are in projects view
Now click on 'Install Desktop Application' button.
Let us know if the problem persist, we can have a connect session later next week.
thanks
ratnesh
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12. Re: Error Installing Adobe Air from Story Desktop Application Installer
R Sokol Sep 4, 2010 6:07 AM (in response to Ratnesh-Kumar)ratnesh,
Success!
I did a search for AdobeStory on my machine and found a really early beta installed. Ran AppZapper to remove it (the App and the plist file) and then ran the new install you just released. All installed well and I was able to open our projects.
Thank you very much for your support and troubleshooting suggestions. Sometimes all you need is someone to ask the right questions.
We look forward to further updates.
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13. Re: Error Installing Adobe Air from Story Desktop Application Installer
Ratnesh-Kumar Sep 6, 2010 7:05 AM (in response to R Sokol)Hi,
Good to hear that you were able to troubleshoot the issue , we are sorry that it to so long for us to help you resolve the issue but thanks for sticking with us.
It will be great if we can get your valuble feedback on story.
We recently introduced some cool features like "track changes" and "versioning".
I would suggest that before exploring more about the new features, have a look at our new feature release notes [9 pages only ]
thanks
ratnesh
mail: ratnesh at adobe dot com



