5 Replies Latest reply: Jan 28, 2011 9:07 AM by darklord_p RSS

    Has anyone else run across Error 213.23 or cpsid_83578?

    rlafoto1 Community Member

      Hi All,

      I have a Master Suite CS5 installation problem on Windows 7 64 bit - Have exhausted first layer of tech service.  The 3 tech service persons do not have a solution for the errors shown below.  Next layer of tech service will call back.  It has been 2 days…

      I can install all programs except for AE, AF, and FL. Although I can install the other programs I cannot open any of the classical programs such as PS, AI, DW, etc.   When I try, I get the following messages:

      “A problem has occurred with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen - Error 213.23”

      Ran AdobeSupportAdvisor – the following errors came up “licensing program cpsid_83578 launch and serial # language do not match CS5”.

      Has anyone else run across Error 213.23 or cpsid_83578?

      Thanks,

      Randy

        • 1. Re: Has anyone else run across Error 213.23 or cpsid_83578?
          Steve C2 Community Member

          My problem is a little different  I am not sure of my error code or cpsid, but I cannot install Encore.  If you have not tried these steps and you have the time to do so before Adobe calls back, try them.  Note: before I ran the following steps, there were additional products that wouldn't install.  My problem does not include the inability to open any programs.

           

          1) uninstall of the cs5 products that you had tried to install.

          2) run the adobe cleanup script for CS5 (downloadable from Adobe's site).

          3) reinstall cs5.

          • 2. Re: Has anyone else run across Error 213.23 or cpsid_83578?
            rlafoto1 Community Member

            Hi Steve,

             

            Thanks for the response...  I have tried everything that 3 or 4 Adobe tech service people suggested plus suggestions that I have been following on the forums such as clean up computer, load Cs5 by hiding MS files and disabling all in "msconfig", running clean script CS5 (CS3 and CS4), etc...

             

            Unles someone has specifcally heard of the errors above, I may have to wait for the phone call.  I feel silling having fedex'd the package...

             

            Thanks again,

             

            Randy

            • 3. Re: Has anyone else run across Error 213.23 or cpsid_83578?
              einar111 Community Member

              Hi, Wonder if you found a solution yet??

              I've just purchase PS CS5, and run into the same problem and error message when I install it (Windows 7 /64bit). Tried to install it from the Administrator account and then it works, but when I log on to any other account CS5 is not available/working.

               

              Any new suggestions are highly appreciated!

               

              Einar

              • 4. Re: Has anyone else run across Error 213.23 or cpsid_83578?
                vrunyon Community Member

                I'm seeing this error with Acrobat X Pro.  I'm running it as a demo - deciding if it's worth the money to upgrade from Acrobat 9 (which doesn't run in our Citrix XenApp environment successfully either - I believe due to roaming profiles).  Brand new install in a segregated environment - no previous Adobe products were installed in this environment.  Install completes successfully.  This error appears when I launch the product the first time.  I click OK and the app closes.  Any solution to this?

                • 5. Re: Has anyone else run across Error 213.23 or cpsid_83578?
                  darklord_p Community Member

                  try this

                   

                  disable all user account settings

                  apply the licensing patch kb405970