Installed, but not

[xocceca]

I have a new computer, Windows 7 and IE8. I keep installing FlashPlayer and it says the installation was successful but when I try to use it I get an error message that it requires FlashPlayer. When I go to uninstall it's there, but it's not listed in my programs. I've tried changing security settings, but hasn't worked. Please help!

[Guest]

Good Luck.  trying

for  four days. If you accomplish instalation please let me know.

I installed flashplayer 10_1_rc4_activex_05010

                                  '  ''     ''     debug_activex_05010

                                  "  "    "       plugin_05010

So far seems to be working.  I'm not an expert.

[pwillener]

Go to http://www.adobe.com/software/flash/about/ - can you see the Flash animation and some version information under it?

Open Windows Explorer; what files do you have in %WINDIR%\system32\Macromed\Flash (%WINDIR% being your Windows folder, e.g. C:\Windows)?

Is your Windows 7 64-bit?  If so, are you using the 64-bit version of IE8?  (You must use the 32-bit Internet Explorer to install and use Flash Player.)

[xocceca]

I really appreciate your help but I have no idea what this means. I went to

Start and typed in C:\Windows and it brought up a bunch of files but that

one with the %WINDIR thing wasn't there.

[xocceca]

I went to Internet Options on the help menu and it says my cipher strength

is 256-bit...not sure what that means either.

[xocceca]

okay...I figured out how to use the IE 32-bit version but it's still not

working. and no, I can't see any flash on the adobe website. I'm sooooo

frustrated. I've been working on this for over a month!

[pwillener]

Ok, let's try to fix this from the beginning; open this page http://kb2.adobe.com/cps/191/tn_19166.html

• download the uninstaller mentioned in section 1 (save to disk);
• download the executable installer for Internet Explorer from section 5 (save to disk);
• close all browser windows and run the downloaded uninstaller;
• reboot Windows;
• run the downloaded installer.

Now can you see the Flash animation at http://www.adobe.com/software/flash/about/ ?

[xocceca]

Sorry, been to busy to deal with this. When I download the uninstaller,

there's no prompt to save it to disk. It just asks if I want to open, save

or run it, but when I click on Save it doesn't ask to where?

[pwillener]

I have no idea why that is, or where that is.  Search your computer for 'install_flash_player_ax.exe'.

[xocceca]

The problem is that I can't save it to disk, I can only save it to my

computer. I can't believe this is happening!

[xocceca]

Okay...I downloaded what you said, restarted, downloaded what you said, no

deal. Excuse me while I jump off a building.

[pwillener]

xocceca wrote:

Okay...I downloaded what you said, restarted, downloaded what you said, no deal.

Have you also tried to run it?

[xocceca]

Yep.

[pwillener]

In C:\Windows\system32\Macromed\Flash, do you have a file install.log?  What does it contain?

[xocceca]

This may be the problem...I don't know how to find C:\Windows/system

32/Macromed/Flash. When I typed it into the search for files field I got

nothing.

[xocceca]

Is there something out there I can download besides Flash player that will

do the same thing?

[pwillener]

Open Windows Explorer, make sure that the address bar is visible, then type %WINDIR%\system32\Macromed\Flash into the address bar.  Do you have anything in that folder?

P.S. or if you are on a 64-bit system, it should be in %WINDIR%\syswow64\Macromed\Flash

[xocceca]

Would you be interested in setting up Windows Remote Assistance?

[xocceca]

Okay...duh...when I type that in I get an error message saying Windows can't

find it.

[xocceca]

The only thing I can find is a "CONFLICT" folder that contains

FP_AX_CAB_INSTALLER and swflash. Does that help?

[pwillener]

No.

Open Windows Explorer;

• can you see your C: drive?
• do you have a 'Windows' folder on your C: drive?
• do you have a 'syswow64' folder under C:\Windows?
• do you have a 'Macromed' folder under C:\Windows\syswow64?

[xocceca]

Yay!

Flash10e.ocx

FlashUtil10e

install

uninstall_activeX

[pwillener]

OK!  Now can you tell me what the install.log file contains?  (You should be able to open it with Notepad.)

[xocceca]

Can't find install.log or notepad.

[pwillener]

You have Windows Explorer set to not show known file extensions, so your install.log file only shows as install.  Right-click on it, select Open with... then choose Notepad to open it with.  If Notepad does not appear in the selection, what other programs do show?