CS5 Master Collection Trial on Win 7 32bit - 14960(?!) Installation errors
Mike.Edel May 19, 2010 12:04 AMHi all,
been trying to install CS5 Master collection (German language) on Windows 7 enterprise 32bit (English) for the last two days without success.
The first install showed lots of errors - some of which I could have ignored but who is supposed to know that your installers aren't able to leave out 64bit components on 32bit machines? I mean come on - you typically don't present users with errors they are supposed to ignore anyway...
So I uninstalled, rebooted, tried again. This time the installer didn't even complete. Uninstalled again, went through the cleaning script several times, deleted all folders in program files\adobe and common files\adobe, checked the registry.
Then tried a clean boot, reinstalled. This time it completed, but with 14000 errors and several components did not install:
ERROR: - Adobe Flash Builder: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed
ERROR: - Adobe Encore CS5_AdobeEncore5de_DELanguagePack: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-de_DE: Install failed
ERROR: - Adobe Flash CS5_AdobeFlash11-de_DELanguagePack: Install failed
ERROR: - Adobe Encore CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Flash CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Dreamweaver CS5_AdobeDreamweaver11de_DELanguagePack: Install failed
According to the Adobe Support Advisor Tool most of the errors are cpsid_83574: Read or write file system errors.
Some cpsid_83570: Conflicting processes running while installing, too.
German telephone support hasn't been too helpful so far.
I went through all of the troubleshooting steps (except logging on at the local Administrator account - which isn't available since I'm on a domain) I still have no working installation. Given the fact that I will have to install different CS5 suites on more than 20 machins I'm wondering how that's supposed to work out...
I've been doing (media) software support for more than 5 years and I've been working with Adobe software for more than 12 years and this clearly is my worst install experience ever. I didn't even know that an installation can go that wrong... and given the state of the forums and given the sheer number of posts on the net it isn't just me...
What am I supposed to do now? How can I even remotely think of migrating our machines to CS5 if I can't even install on a clean machine.
Any hints are appreciated.
Best regards,
Mike

