2 Replies Latest reply: Nov 8, 2010 8:53 AM by Mike.Edel RSS

    CS5 Master Collection Trial on Win 7 32bit - 14960(?!) Installation errors

    Mike.Edel Community Member

      Hi all,

       

      been trying to install CS5 Master collection (German language) on Windows 7 enterprise 32bit (English) for the last two days without success.

      The first install showed lots of errors - some of which I could have ignored but who is supposed to know that your installers aren't able to leave out 64bit components on 32bit machines? I mean come on - you typically don't present users with errors they are supposed to ignore anyway...

       

      So I uninstalled, rebooted, tried again. This time the installer didn't even complete. Uninstalled again, went through the cleaning script several times, deleted all folders in program files\adobe and common files\adobe, checked the registry.

      Then tried a clean boot, reinstalled. This time it completed, but with 14000 errors and several components did not install:

      ERROR:  - Adobe Flash Builder: Install failed
      ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed
      ERROR:  - Adobe Encore CS5_AdobeEncore5de_DELanguagePack: Install failed
      ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-de_DE: Install failed
      ERROR:  - Adobe Flash CS5_AdobeFlash11-de_DELanguagePack: Install failed
      ERROR:  - Adobe Encore CS5: Failed due to Language Pack installation failure
      ERROR:  - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure
      ERROR:  - Adobe Flash CS5: Failed due to Language Pack installation failure
      ERROR:  - Adobe Dreamweaver CS5_AdobeDreamweaver11de_DELanguagePack: Install failed

      According to the Adobe Support Advisor Tool most of the errors are cpsid_83574: Read or write file system errors.

      Some cpsid_83570: Conflicting processes running while installing, too.

       

      German telephone support hasn't been too helpful so far.

      I went through all of the troubleshooting steps (except logging on at the local Administrator account - which isn't available since I'm on a domain) I still have no working installation. Given the fact that I will have to install different CS5 suites on more than 20 machins I'm wondering how that's supposed to work out...

       

      I've been doing (media) software support for more than 5 years and I've been working with Adobe software for more than 12 years and this clearly is my worst install experience ever. I didn't even know that an installation can go that wrong... and given the state of the forums and given the sheer number of posts on the net it isn't just me...

       

      What am I supposed to do now? How can I even remotely think of migrating our machines to CS5 if I can't even install on a clean machine.

      Any hints are appreciated.

       

      Best regards,

       

      Mike

        • 1. Re: CS5 Master Collection Trial on Win 7 32bit - 14960(?!) Installation errors
          cmeira Community Member

          I got the same error messages after trying to install Encore (Win7/64, Enterprise, CS5 Master Collection, all German versions). No problems by installing the other components.

           

           

          ERROR: The following payload errors were found during install:
          ERROR:  - Adobe Encore CS5 Royalty Codecs Installer Wrapper: Install failed
          ERROR:  - Adobe Mini Bridge CS5: Install failed
          ERROR:  - Adobe Encore CS5_AdobeEncore5de_DELanguagePack: Install failed
          ERROR:  - Adobe Encore CS5 Library: Install failed
          ERROR:  - ph: Install failed
          ERROR:  - Adobe Encore CS5: Failed due to Language Pack installation failure

           

           

          Are we both the only German users with this problem...?

          • 2. Re: CS5 Master Collection Trial on Win 7 32bit - 14960(?!) Installation errors
            Mike.Edel Community Member

            Don't know - the whole thread has more or less been ignored so far.

            Fortunately, I had no problems whatsoever on other machines (with the non-trial version).

            2 cases where the Air runtime was failing but you can manually install it befor the actual installation.


            Did you try booting to safe mode and installing there?

            btw: I was extremely disappointed with the German support at the launch - I was more or less faster looking things up with them on the phone obviously doing the same. Maybe the situation has changed by now - you could give it a try and call them.

             

            Cheers,

             

            Mike