1 Reply Latest reply: May 20, 2010 8:47 AM by rlafoto1 RSS

    Not finding a solution for my install of CS5 on other post

    rlafoto1 Community Member

      Hi All,

      I have a history on http://forums.adobe.com/thread/628980?start=150&tstart=0 Post 170 and 171.  Using only PS of the Master Suite for “quick failure” - I have listed only the error messages below. 

      I am on a high priority call back list from Adobe since 5/11/10 (has anyone been called back?) which tells me that installation of CS5 is a major problem… 

      Can anyone send me to a “technote” or something that might help me with the following errors?

       

      There are a larger number of “Property(S): ErrorDialog = SetupError”

      [    2084] Tue May 18 15:33:25 2010 ERROR

      1 Unable to preserve original file at "C:\ProgramData\Adobe\CS5\jre\COPYRIGHT" Error 5 Access is denied. 1 Command ARKDeleteFileCommand failed.[    2084] Tue May 18 15:33:25 2010  INFO Completing installation for payload at E:\Adobe CS5\payloads\AdobeJRECS5-mul\Install.db [    1300] Tue May 18 15:33:26 2010  INFO

      ERROR: 1 Unable to preserve original file at "C:\ProgramData\Adobe\CS5\jre\COPYRIGHT" Error 5 Access is denied.

      ERROR: 1 Command ARKDeleteFileCommand failed.

      ERROR: 1 Unable to preserve original file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 1000D Adobe Standard.dcp" Error 5 Access is denied.

      ERROR: 1 Command ARKDeleteFileCommand failed.

      ERROR: The following payload errors were found during install:

      ERROR:  - Adobe CSXS Infrastructure CS5: Install failed

      ERROR:  - Camera Profiles Installer: Install failed

      ERROR:  - AdobeJRE: Install failed

       

       

      Thanks

      Randy

        • 1. Re: Not finding a solution for my install of CS5 on other post
          rlafoto1 Community Member

          Success!

          Uninstalled Master Suite and used Clean Script CS5… Reinstalled Windows 7… Did the msconfig routine… I left Acrobat Pro installed… Reinstalled PS from Master Suite… It installed and worked… Then installed all of the programs from Master Suite and they all installed and worked.

          I preordered CS5 Master Suite (FedEx) and in the process of starting a business.  I am very disappointed with Adobe service.  I was promised a call back 5/11/10 and still have not received one.  Spending so much time installing the program has been a setback for me! 

          Sincerely,

          Randy