Hi All,
This same post is on the “Creative Suite Forum” - I am a photoshop user at heart – but needed the video capabilities of the Master Suite and purchased MS CS5 which I cannot install. If I can get PS working I will be happy for now…
I am on a high priority call back list from Adobe since 5/11/10 (has anyone been called back?) which tells me that installation of CS5 is a major problem for Adobe…
I have a history on http://forums.adobe.com/thread/628980?start=150&tstart=0 Post 170 and 171. Using only PS of the Master Suite for “quick failure” - I have listed only the PS error messages below.
Can anyone send me to a “technote” or something that might help me with the following errors? I have tried the general fixes but not one specific for an "error message".
There are a larger number of “Property(S): ErrorDialog = SetupError”
[ 2084] Tue May 18 15:33:25 2010 ERROR
1 Unable to preserve original file at "C:\ProgramData\Adobe\CS5\jre\COPYRIGHT" Error 5 Access is denied. 1 Command ARKDeleteFileCommand failed.[ 2084] Tue May 18 15:33:25 2010 INFO Completing installation for payload at E:\Adobe CS5\payloads\AdobeJRECS5-mul\Install.db [ 1300] Tue May 18 15:33:26 2010 INFO
ERROR: 1 Unable to preserve original file at "C:\ProgramData\Adobe\CS5\jre\COPYRIGHT" Error 5 Access is denied.
ERROR: 1 Command ARKDeleteFileCommand failed.
ERROR: 1 Unable to preserve original file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 1000D Adobe Standard.dcp" Error 5 Access is denied.
ERROR: 1 Command ARKDeleteFileCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - AdobeJRE: Install failed
Thanks
Randy