2 Replies Latest reply: May 20, 2010 8:50 AM by rlafoto1 RSS

    Cannot install PS from MS - doses anyone recognize error codes below?

    rlafoto1 Community Member

      Hi All,

      This same post is on the “Creative Suite Forum” - I am a photoshop user at heart – but needed the video capabilities of the Master Suite and purchased MS CS5 which I cannot install.  If I can get PS working I will be happy for now…

      I am on a high priority call back list from Adobe since 5/11/10 (has anyone been called back?) which tells me that installation of CS5 is a major problem for Adobe… 

      I have a history on http://forums.adobe.com/thread/628980?start=150&tstart=0 Post 170 and 171.  Using only PS of the Master Suite for “quick failure” - I have listed only the PS error messages below. 

      Can anyone send me to a “technote” or something that might help me with the following errors?  I have tried the general fixes but not one specific for an "error message".

       

      There are a larger number of “Property(S): ErrorDialog = SetupError”

      [    2084] Tue May 18 15:33:25 2010 ERROR

      1 Unable to preserve original file at "C:\ProgramData\Adobe\CS5\jre\COPYRIGHT" Error 5 Access is denied. 1 Command ARKDeleteFileCommand failed.[    2084] Tue May 18 15:33:25 2010  INFO Completing installation for payload at E:\Adobe CS5\payloads\AdobeJRECS5-mul\Install.db [    1300] Tue May 18 15:33:26 2010  INFO

      ERROR: 1 Unable to preserve original file at "C:\ProgramData\Adobe\CS5\jre\COPYRIGHT" Error 5 Access is denied.

      ERROR: 1 Command ARKDeleteFileCommand failed.

      ERROR: 1 Unable to preserve original file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 1000D Adobe Standard.dcp" Error 5 Access is denied.

      ERROR: 1 Command ARKDeleteFileCommand failed.

      ERROR: The following payload errors were found during install:

      ERROR:  - Adobe CSXS Infrastructure CS5: Install failed

      ERROR:  - Camera Profiles Installer: Install failed

      ERROR:  - AdobeJRE: Install failed

       

      Thanks

      Randy