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Hi Peter
I know this is an old post now but I thought I'd let you know that I've just encoutered the same problem using RoboHelp 8 (as part of Tech Comms Suite 2) and I've had to go into the registry to fix it. The quick fix didn't work.
I may not be the only one who appreciates you keeping a record of all the different options for fixing problems!
Many thanks
Louise
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Sounds like I need to add a note to that Snippet. Thanks.
See www.grainge.org for RoboHelp and Authoring tips
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Just FYI, I tried the keystrokes on a standalone RH8 and they appear to work (although the Preview window wasn't really lost ). Maybe it's something to do with the Framemaker integration...