&quot;Not Responding&quot; when opening Captivate v4

Report · May 12, 2010

Hi Rick,

Thanks for taking time to look at this.

I also believe the project became corrupt...what I dont know is what caused it.

The workaround was to copy the whole project on to a new project and carry on...

Noel

Report · May 12, 2010

Hi Webbo,

Thanks for yours.

I will try giving Captivate more time to "settle down"...and I will also make sure I open project via Captivate and not from the folder.

Just seems starnage that this happens only when on a network...and so it has to be connected somehow.

My thought (non technical) is this has something to do with the fact when working online (network) Captivate is set up to connect to Adobe in the background and this may be where the problem is, or at least in part.

Noel

Report · May 13, 2010

Hi Noel

Sorry I wasn't of any real help other than to confirm it appears to be a corrupt project.

My gut is telling me that this corruption is tied directly to your issue of Captivate not working properly when you are connected to a network. My guess is that once you finally resolve that issue many others will follow suit.

Cheers... Rick

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Report · May 20, 2010

I have created a desktop shortcut to what I call the "Captivate Start Up Screen", see attached.

Can you explain exactly what is happening from the moment I click on my desktop shortcut for the Captivate Start up screen until the "Open" option (see screenshot) becomes active.

This is where I am having "delay" problems when trying to open Captivate when connected to company network, and want my IT people to understand in general what is taking place "technically" in the background so they can check things out.

It takes approx 60 seconds from the time I click my desktop shortcut until the "Open" option is activated (is that normal)...and I have the same problem again if I open another session in Captivate using the same method..click desktop shortcut etc.

Noel

Report · May 20, 2010

Hi Noel

The Captivate Dynamic Welcome Screen opens when you open Captivate. (Unless, of course, you have enabled the "Don't show again" check box.)

So it really shouldn't make any difference how the application is opened as to the behavior. At least I wouldn't expect it to. Typically a shortcut is a shortcut.

My own guess is that the area of the Welcome screen shown below may be having an effect.

As I understand it, when the welcome screen appears, this area contains a small Flash gizmo that checks an Adobe server for new updates to present here. And if updates are found, it fills in. So maybe things are delaying until that update is complete. I'm not sure.

Another thought I had was related to your network or your list of available drives. Clicking the Open... link normally opens and presents a File browsing dialog allowing you to peruse any available storage avenue. So I might guess that if you have a really long list of drive letters available to you, maybe Captivate is reading that list before making the link active. I'm guessing that other applications don't exhibit the same behavior, no?

I cannot imagine it will make a difference, but what about using the Ctrl+O keyboard shortcut? Or clicking File > Open? Do either of those seem to operate any faster? Or does it take the same 60 seconds for those to work as well.

Appreciate your hanging in there as we try to get you sorted. I'm sure it's very frustrating.

Cheers... Rick

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Report · May 20, 2010

Hi Rick,

I only get this sort of delay with Captivate.

I have turned off the "auto update" checker option some time ago, so now I wonder if it is possible to turn off the area you highlighted...the flash gizmo that checks the Adobe server?

I reckon that is what is causing the problem.

If it cannt be turned off, then I will have to ask my IT (unhelpful) help desk to take a look "behind the scenes" to see what is happening and where the blockage is....but I know already where that will get me.

Cheers,

Noel

Report · May 20, 2010

Hi Noel

Certainly one way to test this theory is to just click and place a check mark in the "Don't show again" check box. Then restart Captivate. Indeed it will open blank, but see if Ctrl+O is immediately responsive or if it still takes 60 seconds for it to work. If it still takes 60 seconds, you know it's not that little gizmo because it's not there. At that point you know it's got something to do with Captivate reading in the drive mappings.

Oh, and don't sweat turning off the Welcome page. You may easily turn it back on if you like via Edit > Preferences.

Cheers... Rick

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Report · May 20, 2010

Hi Rick,

Tried turning off the Welcome Screen...same delay.

So will now see what our IT people can find.

I will point them in the direction of the Drive mappings (sounds like I know what I am talking about here).

Thanks and I will let you know outcome.

Noel

Report · May 21, 2010

Noel

As I said in an earlier post I also get this issue of delay on launch. To test it today I removed the ethernet cable from my work network machine and tried to open Captivate..guess what ..error mesaage and it would not open. Replaced the ethernet cable and voila..it launched (after 60 second delay though)

So it is definately trying to connect out to Adobe or somewhere on launch, not sure where.

Webbo

Report · May 21, 2010

Hi Webbo

By chance is your "My Documents" or other user settings folders on the network? If so, that could explain things.

Captivate definitely tries to connect to Adobe to fill in that little news area on the Welcome screen. (Assuming you are presenting the Welcome page)

Cheers... Rick

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