6 Replies Latest reply: Jan 27, 2011 2:10 PM by George_Johnson RSS

    Form fields blank unless mouse clicked??

    rproulxmtl Community Member

      I used Acrobat 9 to create a questionnaire that's being filled, saved, and emailed back by a small group of people.

       

      Most arrive ok. But some are arriving with the fields appearing to be empty. Except they're not empty and the info entered only becomes visible when you click the mouse cursor.

       

      I think the offending behaviour is coming from some folks who use a OSx on Mac as I found a website that discusses the issue:

       

      http://blogs.adobe.com/pdfdevjunkie/script_to_fix_mac_osx_previewa.html

       

      I tried the javascript fix from the above website. But it didn't work on the two OS's I tried it with Vista(32) and Vista(64). I just get "An internal error occurred" when I run it.

       

      Is this a know issue for which there is a recommended workaround??

       

      Thanks

       

      Russell

        • 1. Re: Form fields blank unless mouse clicked??
          rproulxmtl Community Member

          Anyone???

           

          Russell

          • 2. Re: Form fields blank unless mouse clicked??
            Bill@VT CommunityMVP

            If you can post an example it might help. It might be that if you use the default of submission of the data file and import the data into the form on your end the problem would go away. Submission of the data file is all that is needed, not the full PDF.

             

            Don't expect answers in only an hour. The only reason I am answering is that I happen to be a night owl and am up at 4:53 AM. Most folks in my part of the world are in bed. In addition, we are only users, not employees of Adobe. You should usually wait at least 24 hours before getting frustrated by no answers. If you get no answer, it is likely that either you presented the question poorly or no one knows the answer. Typically, most of us will come back for clarification in either case - at least eventually. If a question has not be addressed in 24 hrs or so, many of us will start giving guesses as to the problem, even if we are not sure of an answer.

            • 3. Re: Form fields blank unless mouse clicked??
              rproulxmtl Community Member

              Thank you Bill - you solved the problem!! :-)

               

              Exporting the data and then importing it into a new form works fine.

               

              I know this is a user supported Forum and I did not intend to sound overly impatient. It's just that topics often scroll out of view and someone like you might have never seen it otherwise. I could have just written 'bump'..

               

              Also, I've been involved in Adobe Forums since the early Compuserve days. And while these Forums are officially user supported, there are often Adobe tech folks who provide answers (perhaps more on the other Forums?), and that's what I was hoping for by posting here.

               

              THANK YOU BILL --- YOU MADE MY DAY :-)))

               

              Russell

              • 4. Re: Form fields blank unless mouse clicked??
                Bill@VT CommunityMVP

                Glad I helped in some way. I have been here since version 2 or so, but you may outdate me. Anyway, there are often answers found here that the support folks are not even aware of (particularly when reading a script or diagnostic page). It is nice to know someone actually listened about the import and export issues for form fields. So many folks creating forms seem to believe they have to all for the form to be saved to submit it, and that they need the full form as it was filled in, rather than just the data. Good luck.

                • 5. Re: Form fields blank unless mouse clicked??
                  hygcoordinatordrs Community Member

                  hi bill!  Im sorry, but I do not understand what the solution is for the issue of the information in the fields not showing up unless the field is highlighted?  Could you please, explain more.

                   

                  Thanks!