1 2 3 Previous Next 88 Replies Latest reply: May 31, 2010 11:22 PM by pwillener RSS

    Flash Install Problems of Course

    mcadan Community Member

      Ok, where to start. I used to have flash player then all of a sudden it dissapeared. Ive been researching these forum in order to try and correctly install. The following post caught my attention

      No Success Installing Flash player on IE8, XP sp3, 32 bit, security off.

       

      The folowing link explained exactly what has been happening on my system

       

      http://kb2.adobe.com/cps/494/cpsid_49419.html

       

      I was about to attempt this in order to finally get flash back. Only I couldn't continue, it states both programs need to be saved in the folowing directory

       

      C:\Program Files\Windows Resource Kits\Tools

       

      Only problem is I dont have Windows Resource Kits/Tools file, so I didnt continue.

       

      I have IE8

      Vista

      32 bit

      MSE

      empty Macromed file

      no Flash files at all

      no DLM

      no get atlcom Class add on

       

      How can I use the above method without that file, or should I try another solution

        • 1. Re: Flash Install Problems of Course
          eidnolb onlyone Community Member

          Hi, well maybe you don't have to do that. Are you the Administrator and using that account? If you read that thread that you referred to, you know I ask a lot of questions. But I have a reason for everyone of them.

           

          Unless you know that is your problem, I would try to find out what is wrong. That link is a "maybe" in my opinion, and contains a lot of "IFS", no guarantees.

           

          Thanks for the info that you provided. Thank goodness no DLM/getplus, etc.:-)

           

          Before you installed MSE, what Anti-Virus did you have and did it contain a Firewall? Was it McAfee or Norton?

           

          Do you use any other browser(s)?

           

          Have you installed any prerelease or beta or any version of Flash Player older than the one you were using when it"disappeared?"

           

          Using adblock or have any pop up blocker software installed?

           

          Was anything going on when this FP disappeared, any error messages, etc?

           

          Thanks,

          eidnolb

          • 2. Re: Flash Install Problems of Course
            mcadan Community Member

            Ill provide info as best as I can.

             

            I only had Norton trial version, I uninstalled when trial was over as I didn't want to pay for antivirus protection etc.. I then later installed  MSE. As far as beta version I dont believe I ever installed one. Not sure about pop-up blocker software, I know I can turn off  the blocker in internet tools, only Windows Firewall. Never used another browser. All I know is that all of a sudden flsh player stopped working. The following link explains my problems exactly

             

            Symptoms may include:

            • During installation, you see the error message "Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166."
            • Your Flash Player installation finishes with no error, but you cannot view Flash content in Internet Explorer.
            • Some sites tell you that you do not have the correct version of Flash Player, even though you have installed the latest version.
            • Some sites tell you to reinstall Flash Player, but after you do so, you see the same message

             

             

            And for some reason recently whenever I reboot Windows I receive a faile to install message from file cure stating to reinstall program but not sure whats its talking about(different probl;em Im sure)

             

            THANKS IN ADVANCE FOR ANY HELP

            • 3. Re: Flash Install Problems of Course
              eidnolb onlyone Community Member

              Hi mcadan,

               

              Ok, thanks. Because Norton is so invasive that even with a trial version, just removing it from Add/Remove would not remove it from the many files it installed itself in. Following is the Norton Removal Tool, which you can download and SAVE to your Desktop.

               

              http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

               

              I would close all browsers and RUN it and when it is finished, Reboot (restart) your computer.

               

              Did the Install of MSE have anything to do with FP suddenly stop working? Any Windows or IE update about that time?

               

              Let's put the "symptoms" on the back burner for a bit.

               

              Your last sentence, the word "cure", what is that?, Perhaps a typo.

               

              Thanks,

               

              eidnolb

              • 4. Re: Flash Install Problems of Course
                mcadan Community Member

                OK, I ran the removal tool and restarted PC. When you asked about cure this is what I was talking about: everytime I restart windows the following pops up in a dialogue box "There appears to be an error with your installation., Please reinstall the applicatioin." Its says in the top left corner FileCure. Not sure when or why it started doing this or if it is at all related. As to when flash player stopped working im not sure. From what I can gather it may have been the result of something downloaded or an update on the PC, just from what Ive read here. Not sure if it was from MSE or an update could be either.

                 

                So, whats next

                • 5. Re: Flash Install Problems of Course
                  mcadan Community Member

                  anything that can be posted here to help would be great. Have to go for now will be back on

                  tomorrow, thanks

                  • 6. Re: Flash Install Problems of Course
                    eidnolb onlyone Community Member

                    Glad you got rid of Norton. I think since you don't have any files in the Flash folder, you may want to Install.

                     

                    Are you the Administrator and using that account?

                     

                    I may add to this post later and you can check it Monday.

                     

                     

                    Thanks,

                     

                    eidnolb

                    • 7. Re: Flash Install Problems of Course
                      pwillener ACP/MVPs

                      mcadan wrote:

                       

                      everytime I restart windows the following pops up in a dialogue box "There appears to be an error with your installation., Please reinstall the applicatioin." Its says in the top left corner FileCure.

                       

                      Did you install that software 'FileCure' at any time, or did it come preinstalled on your computer?  Can you find it under Add/Remove Programs?

                       

                      Most likely you have some leftover of that in your startup list.  Use MSCONFIG or Startup Inspector to remove it from the startup items.

                       

                      That should fix the pop-up you are getting during Windows startup.  However, I don't think it has anything to do with your Flash Player problem.

                      • 8. Re: Flash Install Problems of Course
                        mcadan Community Member

                        If I try to install Flash player it states this is not the most current version and wont let me install. In one of my previous posts it states exactly what happens with my PC. Before, I would install, it would install fine and the download would complete. But, then if I went to a site that uses flash, such as you tube, it would state I need to update to the ost current version.

                         

                        I would like to try to use the SubInACL to carrect this flash problem, however I dont have the file folder C:\Program Files\Windows Resource Kits\Tools,     Windows Resource Kits doesnt exist.

                         

                        As far as the other problem ʇɐb ɹəuəllıʍ . I downloaded the startup inspector. File Cure is nowhere listed, and I dont quite know how to use that prgram

                        • 9. Re: Flash Install Problems of Course
                          eidnolb onlyone Community Member

                          Hi mcadan, It has been my experience that when 2 or more helpers are involved in a thread and going in different directions, it gets confusing. Since Pat has started to help you now, I am moving on.

                           

                          Hope you get your problems solved soon.

                           

                           

                          Thanks,

                           

                          eidnolb

                          • 10. Re: Flash Install Problems of Course
                            mcadan Community Member

                            eidnolb

                             

                            I would actually prefer if you stayed to assist me. He was commenting on a different problem that I placed in the same post

                            • 11. Re: Flash Install Problems of Course
                              eidnolb onlyone Community Member

                              Hi mcadan, I know you want to try the SubInACL that was suggested on another thread. If you knew that was your problem and it was a sure thing, then that would be a cure all for everyone that is having a Flash Player issue. I don't know how one determines that they have "A damaged Windows system registry or incorrect registry permissions settings may prevent you from installing Flash Player" The symptoms listed are given for many other reasons as well.

                               

                               

                              My suggestion would be to Uninstall/Install Flash Player correctly first and if that is not successful, then try the SubInACL.

                               

                              You should be able to Delete the ParetoLogic File Cure from your Program files, empty your recycle bin and Reboot.

                               

                               

                              Let me know what you would like to do.

                               

                               

                               

                              Thanks,

                               

                              eidnolb

                              • 12. Re: Flash Install Problems of Course
                                mcadan Community Member

                                Thanks for the response. Got rid of FileCUre 100%, found a removal tool online that let me remove 3 programs 100% for free. Not getrting that problem anymore. As far as downloading the Flash version, cant get it to work still. Ive checked other treads and tried a few things. I may have installed beta version previously when trying to correct this problem, not sure. Dont know how to use force option to remove, tried but it always cant find files.

                                 

                                When I used the removal tool I also selected the Flash Program to completley remove Flash from my system. That way I can hopefully start from a clean slate. Now, when I tried to istall flash, offline installation, it goes back to an old problem, failed to register.

                                 

                                please let me know what i can try

                                • 13. Re: Flash Install Problems of Course
                                  mcadan Community Member

                                  oh, and if we uninstall/install and it doesnt work, how can I try SubInACL when I dont have the directory file that it states to download both programs in order for sucess

                                  • 14. Re: Flash Install Problems of Course
                                    eidnolb onlyone Community Member

                                    Hi mcadan, glad you got rid of the file cure. Funny how things get installed and you don't know from where:-) On the beta, had you installed it, the file would be in the Flash folder. Or would have been. Since you removed Flash Player et al,

                                    there isn't anything in the Flash folder now, right?

                                     

                                    Since you removed Flash Player with that Removal Tool, you tried to Install again with the offline Installer. Please check your Flash folder to see if any files were installed.

                                     

                                    You are using the Administrator account, right?

                                     

                                    You may want to also check in Add/Remove or Programs & Features and post back what Java versions are installed.

                                     

                                    On that SubInACL, I'll need to check. I did read some on MS about it. They also have info on a Vista System File Checker Tool.

                                     

                                    When you try to Install, there may be something that is overlooked and the ActiveX Control is more difficult since you need Administrator permission to write to the Windows Registry and Install an ActiveX Control. So there are certain actions that the user must take to work around those. Perhaps you weren't aware of them or just overlooked them.

                                     

                                    I can post the procedure and you can follow them whenever it is convenient for you.

                                     

                                    Thanks,

                                     

                                    eidnolb

                                     

                                    Message was edited by: eidnolb

                                    • 15. Re: Flash Install Problems of Course
                                      mcadan Community Member

                                      I am the administrator. Only Flash Install and Install text documents exist in the flash folder. I have the most current version of Java (made sure of that from threads ive read) Java 6 update 20.

                                       

                                      Thanks

                                      • 16. Re: Flash Install Problems of Course
                                        eidnolb onlyone Community Member

                                        Hi mcadan, thanks for the info. You can try this procedure and then if that is not successful, perhaps those that suggest the SubInACL can answer your questions on that.

                                         

                                        Download the Uninstaller to your Desktop:

                                         

                                        http://kb2.adobe.com/cps/141/tn_14157.html

                                         

                                        Download the FP Installer for IE to your Desktop:

                                        http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe

                                         

                                        You may want to print out a copy of the Uninstaller instructions to refer to, especially at the NOTE on IE at the bottom.

                                         

                                        Make sure your Security for the Internet Zone is set to Medium.( Tools>Internet Options>Security Tab)

                                        Go to Tools>Internet Options, delete cookies, delete files, including offline content, ok.

                                         

                                        Disconnect from the Internet, Disable the Real-Time Protection in MSE. Make sure any applications that use Flash are disabled such as messenger, etc. Check the system tray carefully for any.

                                         

                                         

                                        Close all browsers as you only want to be looking at your Desktop. RUN the Uninstaller and when finished, Restart your computer. When it is fully restarted, then Restart again. Stay disconnected from the Internet, now check your Flash folder to make sure that NO files are there. If any files are there, RUN the Uninstaller again and Reboot.

                                        Now RUN the Installer from your Desktop. When finished, Restart Once.

                                         

                                        Enable your Real-Time Protection in MSE, and connect back to the Internet.

                                         

                                        Go to this test site: http://kb2.adobe.com/cps/155/tn_15507.html

                                         

                                        After that, check your Flash folder for the IE Flash files. Then check the manage add ons (ALL add ons) for the Shockwave Flash Object...ActiveX Control...Flash10e.ocx (which is version 10.0.45.2) and make sure it is Enabled.

                                         

                                        Hope this goes well for you.

                                         

                                        Thanks,

                                         

                                        eidnolb

                                         

                                        Message was edited by: eidnolb

                                        • 17. Re: Flash Install Problems of Course
                                          mcadan Community Member

                                          thnks a lot, ill try everything soon.

                                           

                                          However, how do i disable real time protection in MSE.

                                          and how do i disconnect/reconnect from internet.

                                          the rest i can figure out

                                          • 18. Re: Flash Install Problems of Course
                                            eidnolb onlyone Community Member

                                            Hi, on MSE, just open from the system tray icon, click on Settings. On the left click on Real-Time Protection. Then UNtick the checkmark & click on Save changes.

                                             

                                            On disconnecting, I just disconnect the ethernet & power supply plugins from the modem. I do that at night also instead of shutting down the computer.

                                             

                                            Thanks mcadan.

                                             

                                             

                                            eidnolb

                                            • 19. Re: Flash Install Problems of Course
                                              mcadan Community Member

                                              ok, NO LUCK

                                               

                                              i did everything word-for-word, I even turned off the windows firewall as a precaustoin. When I went to install it failed to install wiht error code tn 19611.

                                               

                                              What else can I try????

                                               

                                              thanks

                                              • 20. Re: Flash Install Problems of Course
                                                eidnolb onlyone Community Member

                                                Hi mcadan, Well I am sorry about that. What a puzzle. Was that 19611 the troubleshooting guide?  Perhaps a Registry Cleaner etc has caused a problem previously. I know a lot of people use them and there are pros and cons on that.

                                                 

                                                Could you tell when the error occurred? I usually watch my install window.

                                                 

                                                Since you are using IE8, Microsoft had a toll free support number for problems. If you would like that number, I can post it for you.

                                                 

                                                Thank you for trying. I came across some info on that SubInACL & will post it. It may be helpful to just read what others did.

                                                 

                                                 

                                                Thanks,

                                                 

                                                eidnolb

                                                • 21. Re: Flash Install Problems of Course
                                                  eidnolb onlyone Community Member

                                                  Hi, here is that thread:

                                                   

                                                  http://forums.adobe.com/thread/461168

                                                   

                                                  Also this is the site that has the number if you would ever need it.

                                                   

                                                  http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx

                                                   

                                                   

                                                   

                                                  I hope we can find out what the problem is. There has to be an answer:-) We just haven't found it yet!

                                                   

                                                   

                                                  Thanks,

                                                   

                                                  eidnolb

                                                  • 22. Re: Flash Install Problems of Course
                                                    mcadan Community Member

                                                    NO LUCK YET, NOTHING HAS WORKED

                                                     

                                                    SUBINACL LOOKED LIKE IT WOULD WORK, BUT IT SAID "REQUIRED PRIVELEGE IS NOT HELD BY THE CLIENT

                                                     

                                                    NOT SURE WHAT TO TRY NOW

                                                    • 23. Re: Flash Install Problems of Course
                                                      mcadan Community Member

                                                      I was trying another fix that was in a different thread. When using the CMD function it stated I dont have admintrator priveleges. How can this be if this is the Administrator user account for the PC?????????????

                                                      • 24. Re: Flash Install Problems of Course
                                                        eidnolb onlyone Community Member

                                                        Hi, Ok, put your thinking cap on. I keep remembering you said FP "suddenly disappeared" Can you try to pinpoint an approximate date when you installed MSE? An IE security update from Windows? Did you add a Vista Service Pack, perhaps SP2? Any of those could have upset the apple cart. But something is preventing the Install. You installed FP before, so what has changed? Did you upgrade to IE8 near this time?

                                                         

                                                        Had you ever used the DLM before? I know you said you don't have it now, but have you ever used it? Go to Tools>Internet Options, click on Settings, then click on View Objects. Any mention of a gp.ocx or a gp.inf?

                                                         

                                                         

                                                        When you installed MSE, did you have Windows Defender and if so did you Uninstall that? Did you at one time have the Windows Live One Care?

                                                         

                                                        I think if we can't find this cause, I would call MS. Let me check and see what their email support is about. I know on Security Issues there is no charge or upgrades or IE8.

                                                         

                                                         

                                                        Take a break if you like.

                                                         

                                                        Thanks,

                                                         

                                                        eidnolb

                                                        • 25. Re: Flash Install Problems of Course
                                                          mcadan Community Member

                                                          ok.

                                                           

                                                          not sure exactly when it stopped working. I think it may have happened when doing a system update, possibly SP3. Also, Ive only had PC for about 5 months. Im not sure if I installed or PC had preinstalled Flash. Just notice Flash didnt work within last month. no gp.ocx or a gp.inf in view objects.  I searched for Window DEfender and it says that it is turned off, so I guess I have and its not uninstalled???

                                                          • 26. Re: Flash Install Problems of Course
                                                            eidnolb onlyone Community Member

                                                            Hi, well that info helps. MSE would have turned off Windows Defender if it was there. I read about all of what to do, since I installed MSE also. I had about 3 years ago the Windows Live One Care. Well about 2 months ago I read that when you Uninstall it you must run the clean up utility. So I took a look at my files and sure enough many Live One Care files were there. So I ran the utility and it knocked out my  MSE and took something out of my Flash Player!! So I had to Uninstall both and Re-Install both MSE & Flash Player. So yes I know things can go beserk:-)

                                                             

                                                            Some new PC's do have FP installed, and I think that is a plus. I think the Service Pack would have been the culprit. I run XP and updated to SP3. It didn't cause a problem like that utility did though. I think you meant SP2 for Vista, SP3 is for XP.

                                                             

                                                            Thanks for checking in View Objects, one less thing that it could be.

                                                             

                                                            I would call MS tomorrow after you take a break. They will be able to find out what the problem is and what caused it.

                                                             

                                                             

                                                            Talk to you later.

                                                             

                                                            eidnolb

                                                            • 27. Re: Flash Install Problems of Course
                                                              mcadan Community Member

                                                              I HAVE AN UPDATE.

                                                               

                                                              I WAS ABLE TO  INSTALL FLASH V 10.1.53.55

                                                              ITS ENABLED BUT DOESNT WORK FOR FLASH CONTENT

                                                               

                                                              IN THE FLASH FOLDER HERE IS WHAT IT CONTAINS

                                                               

                                                              Flash10h.ocx     ActiveX Control

                                                              Flash Install       Text Document

                                                              FlashUtil10h_ActiveX.dll      App Ext.

                                                              FlashUtil10h_ActiveX     Application

                                                              Install     Text Doc.

                                                               

                                                              NOW HOW CAN I GET FLASH TO WORK

                                                              • 28. Re: Flash Install Problems of Course
                                                                eidnolb onlyone Community Member

                                                                Hey, you are bound and determined to get some version working LOL Well without checking that version RC5?, I would say there may be an ActiveX Control for your IE add ons. I know the other RC's did. Go back to the site where you installed it and see if there is an additional plug-in or add on. I'll check too.

                                                                 

                                                                 

                                                                Be back!

                                                                 

                                                                eidnolb

                                                                • 29. Re: Flash Install Problems of Course
                                                                  eidnolb onlyone Community Member

                                                                  Hi, it appears that you should already have the add on installed. Check and see. This 10.1.53.55 seems different. Did you remember to Reboot after Installing?

                                                                   

                                                                  I can't remember which RC that had an add'l, hard to keep up. This is #5.

                                                                   

                                                                  eidnolb

                                                                  • 30. Re: Flash Install Problems of Course
                                                                    mcadan Community Member

                                                                    the active x control is there. i went to manage add-ons and that is how i noticed flash did install, and it is enabled. however flash content doesnt work, it says i need to install a newer version of flash. now i finally got a version to download and its useless????

                                                                    • 31. Re: Flash Install Problems of Course
                                                                      eidnolb onlyone Community Member

                                                                      Hi, My ISP is acting up, having a hit & miss connection for about the last hour or so.

                                                                       

                                                                      Well, so now it's installed with the add on and what? What site are you getting the message from? I was reading some of the RC5 info, but didn't get to finish due to my connection. I'm going to power cycle and see if that helps.

                                                                       

                                                                      I think most of the sites are looking for the 10.0.45.2, however some users are swearing by the beta version and it appears to be working. Will be back in a few minutes.

                                                                       

                                                                       

                                                                      eidnolb

                                                                      • 32. Re: Flash Install Problems of Course
                                                                        mcadan Community Member

                                                                        i only checked you tube so far, i check other places

                                                                        • 33. Re: Flash Install Problems of Course
                                                                          mcadan Community Member

                                                                          ive only checked  acoouple places such as you tube, no flash content plays, says i need newer version...of course

                                                                          • 34. Re: Flash Install Problems of Course
                                                                            dianewarren

                                                                            I haven't encountered this problem yet. Maybe beause I am using firefox.. What's difference between the two web browser?

                                                                            • 35. Re: Flash Install Problems of Course
                                                                              mcadan Community Member

                                                                              i didn t notice that when i installed the rc5 version it had failed to register.

                                                                              finally got the SubInACL to finally work, but flash still doesnt work. It did say it repaired flash registires or sumthin

                                                                              oh well, not sure what to do now.

                                                                              i already tried to uninstall/reinstall again.

                                                                               

                                                                              How can I find out if this system came with flash preinstalled. Someone once posted that a system reostore fixed the problem. Not sure if I should try this yet. How do I save/back-up all programs, files, games, downloads I want to keep if I decide to do this.

                                                                              • 36. Re: Flash Install Problems of Course
                                                                                eidnolb onlyone Community Member

                                                                                Hi mcadan, the Adobe Forums have been down for 10.5 hours in my part of the Country, so just able to get in.

                                                                                 

                                                                                 

                                                                                 

                                                                                Will post back in a bit. I am way behind in everything right now.

                                                                                 

                                                                                 

                                                                                Thanks,

                                                                                 

                                                                                eidnolb

                                                                                • 37. Re: Flash Install Problems of Course
                                                                                  mcadan Community Member

                                                                                  im back no, not sure what to do. i installed the beta version, trying to get anything to work.

                                                                                  how do i use the "force" option to do an uninstall??

                                                                                  • 38. Re: Flash Install Problems of Course
                                                                                    eidnolb onlyone Community Member

                                                                                    Hi mcadan, Now the version you installed, was it not the prerelease RC5? I think this link has the Uninstaller info listed

                                                                                    right below the "Debugger Builds" title. Uninstallers. Check that.

                                                                                     

                                                                                    http://labs.adobe.com/downloads/flashplayer10.html

                                                                                     

                                                                                    Have you already downloaded that to your Desktop?

                                                                                     

                                                                                    Thanks,

                                                                                     

                                                                                    eidnolb

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