Weird characters when generating WebHelp from a word document

[Sylvinhio]

Hello,

First of all, I'm using RoboHelp 6.

I've seen many posts about this subject, but none with the same version.

I've generated a WebHelp from a word document, that contains accentuated characters (french).

When viewing that help from my local machine, it's ok.

When viewing that help from a web server, it displays weird characters.

I'd like to change the encoding to UTF8, in my web help.

I've seen (if I understood well) that we could change the output charset when generating a web help, but only from the RoboHelp 7 version.

How can I do such a thing on  RoboHelp 6 version ?

I've tried to add <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> in many htm files, without success.

Any ideas ?

Thanks a lot

Regards

[Willam_van_Weelden]

Hi,

Changing the metatag doesn't change the encoding of the file. You can use a program to convert your files to UTF-8. See: http://www.addictivetips.com/windows-tips/how-to-batch-convert-text-files-to-utf-8-encoding/

Backup before you runs such a tool though.

Greet,

Willam

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[Sylvinhio]

Hello

Thank you for answering me.

There is no way to do it using RoboHelp ?

Thkx

[Willam_van_Weelden]

Not that I know. As far as I know, RH uses UTF-8 encoding (with BOM) in version 8. Version 7 output is ANSI.

Greet,

Willam

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[Sylvinhio]

I have converted all the files to UTF8, without success

Weird characters still displayed...

No other ideas ?

What about the original document encoding ?

Is it important (UTF8, WINDOWS, ISO, ...) ?

Thank you

[Willam_van_Weelden]

Assuming your using RH HTML version.

Did you convert the output of the source files? It's safer to only convert the output.

You can use a tool like Notepad++ to get the file encoding of your output files. You can also add a meta tag for a different file encoding that UTF-8, such as:

This may also be a server setting. When you open the files locally, what charset is used by the browser? (In FF you can find this in the menu view.) Then open the files on the server. See what charset the browser uses then. Also, try switching the file encoding in the browser to see if that corrects the problem on the server.

Greet,

Willam

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[Sylvinhio]

Last news :

You were right.

I have badly converted the html files (using PSPad).

With your tool (UTFCast), I have converted all the html files, and everything works fine !!!!  Yeehhhaaaa !!!!

Thanks a lot for your help

Regards

Sylvain